William B. Shepro
Analyst · Piper Jaffray
Thank you, Michelle, and good morning. 2013 was a strong year for Altisource. We focused on providing high quality services to Ocwen's portfolio, while intensifying our efforts on our strategic initiatives to diversify and expand our revenue base. Our 2013 accomplishments, both operationally and with our strategic initiatives, are the building blocks for a strong 2014 and beyond. This morning, I plan on discussing how our 2014 strategic focus will propel our growth. To achieve longer-term revenue growth of 15% and earnings growth of 20% or more, our objectives are very clear and straightforward. First, we must remain focused on supporting Ocwen and its continued growth, both in the servicing and origination businesses. Second, we must continue to grow the origination business, Hubzu and our home rental business. Third, we need to improve our default-related business' operating margins. And lastly, we need to invest in next-generation technology to support Ocwen's and Altisource's businesses and our marketplace strategy. I will spend a few minutes on each of these initiatives. Our relationship with Ocwen is a strong and growing foundation for our business and remains an important priority for us. We continue to focus on providing high quality, compliant services to enhance their competitive position. Our second initiative is the growth of the origination business, Hubzu and our home rental business. At the end of the year, we had 271 Lenders One members, representing 13.8% of the overall origination market. 192 of the members have signed service agreements with Altisource. We continue to believe that our membership growth and the number of signed service agreements is a strong leading indicator of our future Origination Services growth. We have 2 strategies to increase our capture rate of origination-related services: One, facilitating a distribution channel for new origination products for Lenders One members with Altisource performing origination-related services on those products; and two, making it easier for the Lenders One members to order and receive services electronically from Altisource and our preferred vendors through our next-generation REALTrans technology. Given, however, our other more pressing business and technology priorities, we are deferring the development of our origination REALTrans technology until some of the other technology businesses are appropriately staffed and operating efficiently. While this will defer the growth of our Origination Services businesses as reflected in the scenario assumptions on Page 15 of the slides, it is the right overall decision for Altisource. Turning to the home sales marketplace. Our objective is to significantly grow the inventory of homes available for sale on Hubzu and enhance the economics for Altisource. To accomplish this, we are rolling out new Hubzu products, increasing the percentage of homes sold on Hubzu through auction, offering Hubzu services to other institutions and growing Hubzu's non-distressed home sales through our preferred partner program, which we previously referred to as our [indiscernible] program. We are making progress on each of these fronts. We developed and rolled out a short sale and foreclosure auction sales program and are beginning to see a meaningful increase in referrals. This will ultimately translate into revenue and earnings growth. We increase the percentage of distressed homes sold on Hubzu through auction from 18.3% in the second quarter of 2013 to 42.7% in December of 2013. Not only do we earn more revenue on homes sold through auction, our clients typically generate a greater percentage of market value on the homes sold. Although it did not generate much revenue for us in 2013, we signed 4 contracts with new customers in 2013 and early 2014. In addition, we are in advanced sales discussions with 3 other prospective customers. Our focus is to continue our sales efforts with these and other prospects and grow the volume of homes for sale on Hubzu. To assist with our sales efforts, we are also working to integrate Hubzu with the Equator platform to make it easier for Equator's customers to use Hubzu to sell their REO. We continue to develop Hubzu's preferred partner program. We have proven the first critical step in the process. We have been very successful in getting real estate agents to list their non-distressed homes for sale on Hubzu. In fact, approximately 40% of the homes on Hubzu today are through this program. We are not, however, focused on adding new brokers until we prove the second and last critical step in the process, and that is converting these listings to closed homes within the Hubzu ecosystem. Our primary issue is that many of these homes are still closing outside of Hubzu. We are testing several go-to-market and product hypothesis to determine how best to accomplish this. However, for competitive reasons, we prefer not to discuss them today. With respect to the home rental business, we are making very good progress in supporting Altisource Residential's growth. Based on Residential's recent filings with the SEC, its current portfolio and pending acquisitions total over 3,400 assets. If 50% of these assets become rentals, we could be managing as many as 6,700 rentals just from Residential's existing portfolio. This creates a high margin, very stable, longer-term revenue stream for Altisource. Our third initiative is to improve our default-related business' operating margins. As Michelle set forth in her prepared remarks, we are optimistic that we are on-track to achieve our 47% margin objective for these businesses by the end of the first quarter. Finally, our fourth initiative is to accelerate the hiring of world-class leaders in our Technology Services segment to support the development and growth of our next-generation technologies. While this will constrain our technology services segment margins, we strongly believe in our future growth prospects and the investment in our next-generation technology is a critical component of this growth. These 4 initiatives serves as an important longer-term component of the revenue and customer diversification strategy. At this time, we would like to open up the call for questions. Operator?