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Aramark (ARMK)

Q3 2017 Earnings Call· Tue, Aug 8, 2017

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Transcript

Operator

Operator

Good morning, and welcome to Aramark's Quarterly Earnings Results Conference Call. At this time, I would like to inform you that this conference is being recorded for rebroadcast, and that all participants are in a listen-only mode. We will open the conference call for questions at the conclusion of the company's prepared remarks. In order to accommodate all participants in the question queue, please initially limit yourself to one question and one follow-up. I will now turn the call over to Kate Pearlman, Vice President of Investor Relations. Kate, please proceed.

Kate Pearlman - Aramark

Management

Thank you, and welcome to Aramark's conference call to review operating results for the third quarter of fiscal 2017. Here with me today are Eric Foss, our Chairman, President and Chief Executive Officer; and Steve Bramlage, our Executive Vice President and Chief Financial Officer. I would like to remind you that our notice regarding forward-looking statements is included in our press release this morning, which can be found on our website at www.aramark.com, and is detailed on page 2 of our earnings slide deck. During this call, we will be making comments that are forward-looking, including our expectations for fiscal 2017. Actual results may differ materially from those expressed or implied as a result of various risks, uncertainties, and important factors, including those discussed in the Risk Factors, MD&A and other sections of our Annual Report on Form 10-K and our other SEC filings. Additionally, we'll be discussing certain non-GAAP financial measures. A reconciliation of these items to U.S. GAAP can be found in this morning's press release, as well as on our website. With that, I will turn the call over to Eric.

Eric J. Foss - Aramark

Management

Thanks, Kate. Good morning, and thanks to everyone for joining us. This morning we reported another quarter of solid operating results, in line with our expectations, and we are also well-positioned to achieve our full-year 2017 targets. Adjusted earnings per share was $0.40 in the quarter, an 18% increase from last year. Total company organic sales were up 1%, with growth in North America and International segments. Top-line results were adversely impacted by roughly 50 basis points due to the timing of the Easter holiday. Adjusted operating income was $209 million, an increase of 4% on a constant currency basis. We drove solid base productivity improvements in North America and International, and our in-unit food and labor productivity initiatives continued to gain traction. As we continue to reinvest in growth, technology and capabilities, our AOI margins for the quarter increased 20 basis points on a constant currency basis to 5.8%. Looking forward, we expect margin expansion in the fourth quarter driven by higher productivity. These results reflect the strong execution of our clear and focused strategy, which I'll discuss in more detail in a minute. Turning to our performance by segment. North America organic revenue grew 40 basis points led by Education, Business & Industry, Sports, Leisure and Corrections. North America AOI grew 14% to $142 million due to the strong base productivity gains. Our International business delivered strong broad-based organic revenue growth of 4% in the quarter. And please note that after adjusting for the timing of the Easter holiday, our year-over-year revenue growth was essentially unchanged from the second quarter to the third quarter. Productivity gains in our International business were more than offset by the timing of certain expenses as well as the Easter holiday. This resulted in an AOI of $36 million, a decline of 5%…

Stephen P. Bramlage - Aramark

Management

Thanks, Eric, and good morning, everyone. Overall, we're both pleased and unsurprised by where we sit entering our fiscal fourth quarter. We have now lapped our largest 2017 revenue headwind, as we exit the third quarter, which, combined with strong new business and retention trends, will bode well for stronger revenue growth as we exit the year. Our productivity initiatives continue to gain momentum, and along with the efforts from an improved balance sheet and some good planning, are contributing to strong and balanced EPS growth. Our ability to continue reinvesting in growth-generating opportunities, while simultaneously improving capital returns and raising cash flow expectations, is a reflection of the discipline and the focus of our entire team. Let me now turn to the third quarter sales reconciliation. We recorded sales on a GAAP basis of $3.6 billion. This figure was comparable to prior year and was impacted by currency headwinds of $33 million, or almost 1%. This was due to the U.S. dollar strengthening year-over-year against the British pound and the euro, partly offset by U.S. dollar weakening year-over-year relative to the Chilean peso. Organic sales for the company grew by 1% in the quarter, driven by growth in North America and International, while revenue in Uniforms was essentially flat. And there was no material impact from mergers and acquisitions activity on any of our financial results in the quarter. Adjusted operating income was $209 million in the second quarter, an increase of 4% on a constant currency basis We delivered productivity improvements in our North America and International base accounts, and we continued to drive further efficiencies in SG&A. These were partly offset by reinvestments in technology and capability. The drop-through was further impacted by our investment in the on-boarding of a significant amount of future business in Uniforms,…

Eric J. Foss - Aramark

Management

Thanks, Steve. So, in summary, we reported a solid quarter. We continue to be excited about the future prospects and continue to have confidence in the road ahead to continue to deliver strong shareholder value. So, with that, let me turn the call back to our operator. Beth, we're ready for our question-and-answer session.

Operator

Operator

Your first question comes from the line of Hamzah Mazari, Macquarie Capital. Your line is open. Hamzah Mazari - Macquarie Capital (USA), Inc.: The first question is just on the revenue trajectory. Maybe just update us, are you done cycling through low-margin business or is that an ongoing process? And then, any change you're seeing in terms of competitor behavior? It seems like one of your European counterparts had pretty disappointing results, maybe some share loss; the other competitor did not. Just curious to see, one, low-margin business and your view there; and then, two, any structural change in the marketplace?

Eric J. Foss - Aramark

Management

Sure. Well, let me start. I think, relative to our performance, I think the quarter was certainly solid and in line, as we talked about. I think, from our perspective. we're going to control what we can control and that is to continue to execute well behind our strategy. I think, as we look at our own revenue, we feel positive and are going to start to see, as we mentioned, Q4 be the best top-line growth that we've seen in 2017. It will be within kind of our long-term framework. That allows us to finish 2017 with better momentum than we did a year ago, and that gives us a good line of sight and momentum as we head into 2018. So, from our perspective, again, if you look at the quarter, our North America top-line performance was really very, very strong and broad-based from Education to business dining, to sports, to Leisure, to Corrections. I think, relative to the cycling of the business, I mean you'll always see this business cycle through different levels of low-margin business. I'm not really sure on your question there, but what we have said is we've lapped and are now not lapping the healthcare headwind that we had going forward. So, that will also help us as we look to fourth quarter and 2018.

Stephen P. Bramlage - Aramark

Management

Yeah. And Hamzah, maybe I would just add. We've talked previously in quarters about some strategic decisions we've made over the last year or two around portfolio. We've fully lapped all of those particular notable decisions earlier in the year. And so, while we will continue, we will always assess the appropriateness of returns in the portfolio as a matter of due course. The particular items that we've highlighted previously have all completely lapped. Hamzah Mazari - Macquarie Capital (USA), Inc.: That's very helpful. Just a follow-up question, I'll turn it over. As you think about the balance sheet, you outlined 3.6 times by the end of the year. At what point do you start pushing the gas on M&A? Is there a certain leverage point where leverage gets to below 3 times, that you look at the marketplace and it's pretty fragmented still and you guys push the accelerator on M&A? Just trying to get a sense of longer-term capital allocation versus near-term.

Eric J. Foss - Aramark

Management

Yeah. I think, first of all, you should feel comfortable that we're highly confident in kind of our standalone strategy. Having said that, as we've strengthened the balance sheet, we certainly can run more M&A plays and have that optionality. So, as we look at that, we certainly have the flexibility now. And you should see us, we've done some tuck-ins this year, and we've got an M&A framework that we apply with a lot of rigor, and the predominant focus of that is on tuck-in acquisitions. We've said anything that adds scale or capability to our portfolio, we would have an interest in. And I think kind of the swim lanes that we've talked to you guys before about are, an example is what we've done this year to add to our purchasing scale with a couple of those tuck-in acquisitions. Certainly, the Uniform business is something where we can add scale to help our local market share. Adding new geographies on a very targeted basis is something that we've talked about. And then, you have adding capabilities to up our quality or our portfolio in either food or facilities. So, that's the way we think about M&A. And Steve, you may want to comment a little more on that.

Stephen P. Bramlage - Aramark

Management

Yeah. Yeah. I think, just to reiterate what we've tried to communicate, on a longer-term basis, I think it's a fair expectation to expect our leverage to be somewhere in that 3 to 3.5 times. It's probably unlikely we would choose to go much below that at least in the current environment. It will bounce around between there, depending on debt maturities and other opportunities. And as we start to get below that threshold in 2018, our capital allocation will become more balanced than it's been before. We're obviously de-leveraging at the front position and in the raise. And so M&A will be a piece of that greater balance, and you'll continue to see us appropriately return capital via the dividend and via share repurchase where that makes sense for us within the broader capital allocation approach. Hamzah Mazari - Macquarie Capital (USA), Inc.: Great. Thank you.

Eric J. Foss - Aramark

Management

Thank you.

Operator

Operator

Your next question comes from the line of Gary Bisbee, RBC Capital Markets. Your line is open.

Gary Bisbee - RBC Capital Markets LLC

Analyst · Gary Bisbee, RBC Capital Markets. Your line is open

Hey, guys. Good morning. A two-part question on margins, I guess, the good and the bad, right? North America food was extremely strong and then the other two were down. Can you give a little more color just on the drivers of that and in particular how we should think about their trajectory in Uniforms looking forward to next quarter? Thank you.

Eric J. Foss - Aramark

Management

Sure, Gary. It's Eric. I'll start and I'm sure Steve will have some color commentary to add. So, as you think about our margin performance in the quarter, let me just stay at the company level, if that's okay to start. I think it's important for everybody, as you saw us put up the 20-basis-point improvement, let me talk about what happened on the base productivity. Again, another quarter of strong base productivity improvement across the company. Our base productivity was up about 45 basis points. And then that was offset with some start-up activity and investments in growth capability and technology to the tune of about 25 basis points. And as you mentioned, North America performance was really, really strong. Let me talk a little bit and give you a little more color commentary about the International performance as well as our Uniform. So, on International, we're going to have another great year in 2017 on International business. You saw the top line in the quarter grow mid-single digit. Again, that was about 1 point of headwind due to Easter on the top line. Easter also impact the bottom line as well. So, if you look at what happened, you had really I think a couple of items. You had the impact of the Easter shift on their margins. You also had some one-time charges and expenses that impacted our International margins. And so, as we look to the full year, again, I think you'll see that business perform like it has in the last couple of years, growing mid-single-digit top-line, good bottom-line improvement with margin expansion. On the Uniform side, we're finding ourself in a situation, as we mentioned on the last call, that the marketplace had heated up as a result of some consolidation in the industry.…

Stephen P. Bramlage - Aramark

Management

I think the only other piece I'd say, Gary, is I do think looking at the fourth quarter and how that fits in, we generally expect North America productivity will remain I think quite strong year-over-year because of the timing things that Eric referenced. International will bounce back, because that stuff will go through. And Uniforms, again, we'll continue to invest because it's the right long-term thing for us to do.

Gary Bisbee - RBC Capital Markets LLC

Analyst · Gary Bisbee, RBC Capital Markets. Your line is open

Great. Thanks. And then just one quick follow-up. Eric, I heard you say you think you'll be in the 3% to 5% revenue range in fiscal 2018, or I think I heard you say that. I guess just what at this point drives the confidence? Is it as simple as on-boarding all the new business you've talked about and some of these headwinds that you've faced being in the rearview mirror, or is there anything else that drives that? Thank you.

Eric J. Foss - Aramark

Management

Sure. Yeah, I think what gives us confidence is we've had strong new business wins in 2017 broadly. We very specifically had strong new wins in the Education space. We've talked about the healthcare space, both the lapping of the headwind as well as some really sizable and significant expansions with Baylor Scott & White and CHRISTUS. And so, as you put all that together and you now look at kind of the momentum that we'll finish 2017 with, that's what gives us the high degree of confidence as we look at 2018, Gary.

Gary Bisbee - RBC Capital Markets LLC

Analyst · Gary Bisbee, RBC Capital Markets. Your line is open

Thank you.

Eric J. Foss - Aramark

Management

Yes.

Operator

Operator

Your next question comes from the line of Andrew Wittmann, R. W. Baird. Your line is open. Andrew John Wittmann - Robert W. Baird & Co., Inc.: Oh, great. Thank you and good morning. I wanted to just build a little bit more on the Uniform business. You took us through the margin side. I wanted to get a little bit more detail from you on the top-line characteristics. Some of the industry peers are putting up a little bit better growth and they're seeing price-led growth is the commentary that we hear from them. I guess, what I'd like to understand a little bit more is, what are the components of your growth rate doing today? Are you seeing price – are you seeing new adds in net new or is there maybe a retention issue that's holding you back versus some of the peers? Some of the characterization about the top line I think would be helpful to help us decompose that.

Eric J. Foss - Aramark

Management

Sure. I would say where we're seeing pressure is on the new business front as well as on the pricing front. I think we've spoken to this in the past. So I think, two or three quarters ago, we mentioned the increased competitive intensity in the marketplace. I think at the time we said that we felt like that probably was going to be there for a few quarters and then we would see it return to some level of normalcy. I would say we have seen kind of an improved level of stabilization, but my expectation is, is that we're probably into 2018 before we see things return to a normal level. But the top-line pressure is really the need for us to accelerate our new business performance and the fact that we are seeing pricing pressure. Andrew John Wittmann - Robert W. Baird & Co., Inc.: Okay. So you feel comfortable with your retention rates being at or above historical levels here?

Eric J. Foss - Aramark

Management

Yeah. I think if you look at our retention rates, again, this is a business because of the up and down the street nature of it, so I think for the most part what you're used to hearing us talk about is mid-90s retention across the portfolio. In any direct-store-delivered business, you're going to see retention rates more in the low-90s. And so, that's just the nature of the DSD business. You have a lot more account churn because they may go out of business because, again, the majority of that business is up and down the street. But our retention rates are fairly much in line with what we've seen historically on the business. Andrew John Wittmann - Robert W. Baird & Co., Inc.: Okay. Thank you very much.

Operator

Operator

Your next question comes from the line of Toni Kaplan, Morgan Stanley. Your line is open. Jeffrey D. Goldstein - Morgan Stanley & Co. LLC: Hey. This is actually Jeff Goldstein on for Toni. Good morning.

Eric J. Foss - Aramark

Management

Yeah. Jeffrey D. Goldstein - Morgan Stanley & Co. LLC: On some of these new contract wins you're on-boarding in the fourth quarter, would you say there is anything different that drove some of these new wins, maybe more client investment than in the past, or some other change in strategy, or would you say it's just more the natural ebb and flow of winning and losing contracts?

Eric J. Foss - Aramark

Management

Well, I'd like to think it's not the natural ebb and flow. I think what we've seen is a couple of things. I think you've heard us talk in my prepared remarks and you heard us expand a little bit even last quarter on a couple of leading indicators that we're starting to look at, which is both the level of consumer satisfaction as well as the level of client loyalty. Those are two very good leading indicators. And our consumer satisfaction scores in particular are up double-digit quarter-to-quarter-to-quarter this year, broadly across the core metrics of quality, convenience, so on and so forth. So, with those two indicators leading, you're going to see I think that translate over time into better new business results. And you'd like to see it translate into better retention as well. So, on the new business front, I think the reason why we're winning some of this new business is, I think we're innovating and really obsessed about creating this consumer-centric product portfolio. The second thing is we're really focused on executing better through our repeatable business model to create a great guest experience. And finally, we're in the people business. So it's the right team on the ground. As I look at our businesses that we're opening in fourth quarter, those are the things that I think were big drivers of us winning the business. You've always got to be price and financially competitive. So, that's certainly a dimension of it. But I think winning it really looks to those to those other three drivers. Jeffrey D. Goldstein - Morgan Stanley & Co. LLC: Got it. And then, you mentioned in your prepared remarks a couple of K-12 wins, I know historically this has not been as outsourced as the higher ed space. Are you starting to see a shift to more outsourcing there or did these wins come from other large competitors? Thanks.

Eric J. Foss - Aramark

Management

I think, in the case of the two specifics that I talked about, they came from other large competitors. I don't think we've seen a massive move to increase outsourcing. But, again, I think the two wins that we talked about were due to wins from competitors. Operator, next question?

Operator

Operator

Your next question comes from the line of Andrew Steinerman with the firm JPMorgan. Your line is open.

Andrew Charles Steinerman - JPMorgan Securities LLC

Analyst · Andrew Steinerman with the firm JPMorgan. Your line is open

Hi. It's Andrew. I just wanted to get a little more clarity on the revenue growth for this fourth quarter, the final quarter, within the guide. I definitely heard it's the fastest growth for the year. I definitely remember after last quarter thinking that this would be more like 5%. I heard it's within the algo of 3% to 5%. So is the fourth quarter trending more like 5% or 3%, as we're in it right now?

Eric J. Foss - Aramark

Management

Yeah. I think what we've said, Andrew, and I think what we're comfortable with is that, as we look at the fourth quarter, there's a couple of things. It's going to be our strongest quarter of the year. It will be within that 3% to 5% framework and it will give us strong momentum as we cross the finish line. And I think we at this point in time aren't going to get any more specific relative to a fourth quarter specific revenue number.

Stephen P. Bramlage - Aramark

Management

Yeah. I think, Andrew – this is Steve. The fourth quarter is our biggest revenue quarter of the year. Seasonally, to some extent, it will be dependent on performance of our sports teams and what happens in our Leisure business around attendance. The full-year number, which should help a little bit, that will be somewhere in the 2% to 2.5% range, kind of based on where we sit now, based on what we know.

Andrew Charles Steinerman - JPMorgan Securities LLC

Analyst · Andrew Steinerman with the firm JPMorgan. Your line is open

Right. Okay. Thank you.

Eric J. Foss - Aramark

Management

Thanks.

Operator

Operator

Your next question comes from the line of Kevin McVeigh from Deutsche Bank. Your line is open.

Kevin McVeigh - Deutsche Bank Securities, Inc.

Analyst · Kevin McVeigh from Deutsche Bank. Your line is open

Great. Thank you. Just to follow up on that. If I heard it right, it sounds like Q3 revenue was negatively impacted 50 basis points around the Easter. Do you pick that up in Q4 in terms of incremental booster or is that business just doesn't come back?

Stephen P. Bramlage - Aramark

Management

Well, I mean the way to think of Easter is really it's just a flip between our second quarter and our third quarter. So we will not have an Easter headwind in the fourth quarter. But, on a full-year basis, the impact is zero.

Kevin McVeigh - Deutsche Bank Securities, Inc.

Analyst · Kevin McVeigh from Deutsche Bank. Your line is open

Got it. Okay. Thank you.

Operator

Operator

Your next question comes from the line of Manav Patnaik from the firm Barclays. Your line is open.

Manav Patnaik - Barclays Capital, Inc.

Analyst · Manav Patnaik from the firm Barclays. Your line is open

Yeah. Hi. Good morning. So, my first question was just on the free cash flow, Steve. I guess you called out the FASB ASU, I guess, benefit to that number. Maybe just relative to your guidance of $1 billion from FY 2016 to FY 2018, like, how impactful was that to that number?

Stephen P. Bramlage - Aramark

Management

Well, certainly, when we had given the broad three-year timeframe guidance, that would not have incorporated anything related to the accounting change. So, that would have referenced it in the old paradigm with how we calculated that. So, on a reported basis, we would benefit from that reclassification and to free cash flow.

Manav Patnaik - Barclays Capital, Inc.

Analyst · Manav Patnaik from the firm Barclays. Your line is open

But otherwise that -- I mean, let's just remove the FASB. Would the $1 billion still be – I mean, would you still expect to exceed that number?

Stephen P. Bramlage - Aramark

Management

Yeah. Oh, absolutely. Yeah. And in terms of what we actually generate from the day-to-day operations of the company, we've raised that again. Our confidence remains very good and our line of sight remains very good. So, over that period of time, yeah, we fully expect to be north of that $1 billion.

Manav Patnaik - Barclays Capital, Inc.

Analyst · Manav Patnaik from the firm Barclays. Your line is open

Okay. And then, I reckon the Uniform business, maybe I didn't catch this the right way, but I think you said after the consolidation occurred, you opened up the new business, when I would have thought you would do that while the deals were pending just to go after share. Maybe I didn't hear that right. Maybe you could just help me understand that.

Eric J. Foss - Aramark

Management

Well, I don't think I referred it specifically to any deal timing.

Manav Patnaik - Barclays Capital, Inc.

Analyst · Manav Patnaik from the firm Barclays. Your line is open

Okay.

Eric J. Foss - Aramark

Management

I said what's happening right now and as a result of the numbers we reported in the third quarter, what you saw was the new business that we had added. You had seen the impact of the startup investment and really the merchandising costs associated with starting up that business, that hits the P&L before the revenue. That's the point I was making. So you saw that in third quarter. We'll continue to probably experience a little bit of that in fourth quarter as we ramp up. And then, I think you'll begin to see the revenue number begin to be reflected as well.

Manav Patnaik - Barclays Capital, Inc.

Analyst · Manav Patnaik from the firm Barclays. Your line is open

Okay. That makes more sense. And then the last question, just in terms of – you obviously talked about your visibility to be in the 3% to 5% in 2018. As these contracts ramp up though, should we see more of that sort of margin noise that we've seen before in terms of ramping these on in the first half and then maybe seeing the benefit in the second?

Eric J. Foss - Aramark

Management

Well, again, as you know enough, any time you start up a new account in this business, the expectation is year one you will have investments in that account. And so, one of the things we spend a lot of time on is our start-up teams and our operational excellence teams working closely with the lines of business. So I think you've seen it – really for the last 12 months or so, you've seen us with a much more disciplined and kind of well-oiled start-up machine. So, that's all in place. I think the start-ups we've seen to-date have run on plan, which hadn't been the history a few years ago. But having said that, there will be start-up costs, yeah, that you will see as we open up these new accounts in 2018, no doubt about it.

Stephen P. Bramlage - Aramark

Management

And that's fully reflected in our expectations for both this year and the three-year framework in terms of where we expect profit margins ultimately to be. We fully expect that to be the case.

Manav Patnaik - Barclays Capital, Inc.

Analyst · Manav Patnaik from the firm Barclays. Your line is open

Okay. Got it. Thanks a lot, guys.

Eric J. Foss - Aramark

Management

Thank you.

Operator

Operator

I will now turn the call back to our presenters for closing remarks.

Eric J. Foss - Aramark

Management

Well, thank you, Beth. Again, we look forward to finishing 2017 and achieving our financial objectives. As always, we want to thank you for your interest and investments, and thanks for taking the time to join us today. Have a good day.

Operator

Operator

This concludes today's conference call. You may now disconnect. Thank you.