Ladies and gentlemen, thank you for standing by. At this time, all participants are in a listen-only mode. Later we will conduct a question-and-answer session. [Operator Instructions] I would now like to turn the conference over to Erik Bylin. Please go ahead, sir.

Thank you, operator. Good afternoon, and welcome to Arlo Technologies First Quarter 2023 Financial Results Conference Call. Joining us from the company are Mr. Matthew McRae, CEO; and Mr. Kurt Binder, CFO. The format of the call will start with an introduction and commentary on the business provided by Matt. Followed by a review of the financials for the first quarter along with guidance for the second quarter and full year provided by Kurt. We'll then have time for any questions. If you have not received a copy of today's release, please visit Arlo's Investor Relations website at investor.arlo.com. Before we begin the formal remarks, we advise you that today's conference call contains forward-looking statements. Forward-looking statements include statements regarding our potential future business, operating results and financial condition, including descriptions of our revenue, gross margins, operating margins, earnings per share, expenses, cash outlook, free cash flow and free cash flow margin, guidance for the second quarter and full year of 2023, the rate and timing of subscriber growth, the transition to a services-first business model, the commercial launch and momentum of new products and services, strategic objectives and initiatives, market expansion and future growth, the effect of our brand awareness campaign on future growth, partnerships with various market leaders and strategic collaborators, continued new product and service differentiation and the impact of general macroeconomic conditions on our business, operating results and financial condition. Actual results or trends could differ materially from those contemplated by these forward-looking statements. For more information, please refer to the risk factors discussed in Arlo's periodic filings with the SEC, including the most recent annual report on Form 10-K and quarterly report on Form 10-Q. Any forward-looking statements that we make on this call are based on assumptions as of today and Arlo undertakes no obligation to update these statements as a result of new information or future events. In addition, several non-GAAP financial measures will be discussed on this call. A reconciliation of the GAAP to non-GAAP measures can be found in today's press release on our Investor Relations website. At this time, I would now like to turn the call over to Matt.

Thank you, Erik. And thank you, everyone, for joining us today on Arlo's first quarter 2023 earnings call. As I mentioned on our last call, Arlo had crossed an inflection point and our results in Q1 provide a glimpse of the bright future ahead. And while we remain cautious with regards to the overall macroeconomic outlook, the decisive operational actions we took at the end of Q3 combined with our recent product launches and new pricing strategy drove outstanding results and has positioned Arlo to outperform the market. We reached non-GAAP profitability ahead of expectation in Q1. We are guiding to a substantial increase in non-GAAP profitability for Q2. We are raising full-year guidance for 2023 and we expect our profitability and cash position to improve throughout the rest of the year. This underlines the continuing valuation dislocation for Arlo. We are redoubling our efforts to generate awareness with investors as we execute the business and strategy that is creating our successful trajectory. Looking at Q1 in more detail, revenue came in at $111 million which was above the high end of our guidance and we saw strong demand throughout the quarter thereby driving our inventory lower. Arlo added 182,000 paid accounts and cross the 2 million paid accounts subscriber milestone in Q1. Earlier this year, we adjusted the pricing on our hardware and subscriptions to optimize our ability to drive shareholder value. Lowering hardware prices to sell more units while increasing subscription pricing to accelerate service revenue. The price increases have had an immaterial impact on churn to date and we have seen an upward mix shift across our subscription plans. These factors drove service revenue up 47% year-over-year to $44 million for the quarter and non-GAAP service gross margin grew 380 basis points sequentially to reach a record…

Thank you, Matt, and thank you, everyone, for joining us today. I will start by sharing some financial details and an overview of the business for Q1 2023. Revenue for the first quarter came in above the high end of our guidance at $111 million, down 6% sequentially and 11% year-over-year. The decline in revenue was attributed to lower product revenue, a trend which commenced in the second half of 2022 in the face of a softening consumer demand environment. This trend was partially offset by our approach to reducing product prices as a catalyst to household acquisition and subscriber growth. To date, this approach has been effective and has enabled us to maintain strong subscriber additions and deliver strong growth of our highly profitable service revenue. We are extremely pleased with our services revenue and ARR growth, which helped deliver revenue above our guidance range and strongly contributed to Arlo delivering non-GAAP net operating profit in Q1. Our service revenue for Q1 was another record at $44 million, an increase of $14 million or 47% year-over-year and an increase of $5.6 million or 15% quarter-over-quarter. The increase driven by the addition of 182,000 paid accounts in the quarter coupled with certain in-app enhanced functionality and features, enabled us to increase our subscription plan prices in the quarter. Additionally, our installed base reached a major milestone of 2 million paid account subscribers during Q1, which represents an inflection point in our operating model. Service revenue accounted for 40% of our Q1 2023 revenue and importantly represented 91% of our total gross profit. Additionally, our quarter-end ARR was $183 million, up 80% year-over-year. And thereby providing greater predictability and visibility into our ability to deliver on near-term revenue and profitability targets. Product revenue for Q1 was $67 million, down 16% sequentially…

[Operator Instructions] We'll go first to Jacob Stephan, Lake Street.

Hi guys, congrats on the solid quarter. Certainly nice to see the free cash flow positive. Maybe just starting off, could we talk about the 20% sequential monthly ARPU increase? I just wondered if you could provide any more color on how we can kind of think about how much of the additional increase is related to price subscriptions increase and how we can expect that moving forward.

Sure. Jacob. Great to talk to you today. Just a couple of thoughts about the ARPU expansion. So obviously you know that ARPU expansion is driven by a whole host of factors. Obviously, the increase in subscribers has played a big part of that, the mix of those subscribers. And then more recently, the price increase that we put in place in the quarter, we were really pleased to see that. Given the in-app functionality that we've added over the last several quarters, we were able to enact about a 20% to 30% increase in the actual pricing within our subscription plans. With that, we saw very little impact on churn. And as a result, it read through to a growth in our overall services revenue and the profitability that we experienced in the quarter. So pretty excited about the results for Q1. We'll expect that the profitability at the services revenue to be in that gross margin range of about 75% for the remainder of the year.

Okay, got it. Have you guys kind of talked about how we can think about the percentage of paid subs who pay monthly versus annually? There's a slight price difference on those two.

Yes. So we haven't broken that out yet and that change or the addition of the annual plan happen mid-quarter. So a little bit early. It's something that we could probably provide later in the year as we see things settle out. A couple of comments on it though, one, as we made the price increase to -- on the monthly plans as we talked about, obviously that had an impact on the quarter, even though it happened in mid-quarter. So we expect the first quarter of the full impact of that price release -- price increases to happen in Q2. What's interesting is, on the annual plan, even though they're at the discounted price which is equals to the old price from the monthly plans, those are also more profitable for us because we only do one transaction from a billing, credit card and clearance perspective instead of 12 throughout the year. So both the annual plan and obviously the new pricing on the monthly plans are both accretive to profitability for us, but we haven't broken that out yet. And it's something we'll probably do later commentary as it settles out and we get a full quarter under our belt.

Okay, got it. Maybe just talk about the Ping ID announcement, is that bundled in terms of subscription revenue or each person who's getting the safe button are they paying $25 a month and it's reimbursed by the company? Or tell me how that kind of how that kind of contract - pipeline.

Yes, I'm glad you brought it up. It's exciting for us because it's a first-of-its-kind B2B deal for us. And what I mean by that is, it's actually being provided as an employee benefit. So Ping ID, as a company, is purchasing the subscriptions for their employees and delivering them to their employee base as an added benefit of being an employee of Ping ID. So all of the features including personal safety, family safety, crash protection everything that Arlo Safe provides will be part of the benefits of working at Ping ID. And so it's exciting for us, number one because Ping ID is such a household name in the business community at least around safety and security. And it's a huge I think around Arlo Safe being something that provides tremendous value to an individual and their family. But it's also exciting for us because this is us seeing a new opportunity and new potential go to market, specifically for Arlo Safe but potentially Arlo Secure as well over time. And that is some of our services being seen as an employee benefit which obviously could have future growth on paid accounts. So it's being bought by the company and being distributed for free to the employee as a benefit of being an employee at Ping ID.

Okay, great. Maybe just one last one here. So you guys reported you had $98 million in backlog to Verisure, I believe there is a new metric at the time you ship north of $40 million in product in Q1 here. So that should leave roughly $50 million in shipments kind of remain in that backlog obligation. How can we think about the Verisure contract moving forward? It seems like you guys have been progressing certainly nicely on that contract and maybe what does that look like going forward?

Yes. So I'll just reiterate some of the commentaries we provided in the past, the relationship with Verisure is a good one for us. One, it's very healthy and collaborative. So we're excited about its potential. As we've indicated, we're in - I would say the last third of a five-year contract whereby they hadn't purchase commitments in the range of $500 million. And so what we've done in the past is we've given backlog insight into the upcoming year. And so that backlog actually gets adjusted periodically throughout the year as demand fluctuates and as we service that demand through supply. So in terms of the exact number, I don't know that we actually posted that in our quarter. But I would say that we're proceeding well against that $500 million commitment and we expect that by the end of five years we'll have exceeded that target. But it remains to be seen ultimately, what the backlog will be for this year. I don't have that information available to share with you right now.

Okay, got it. Now that's helpful. Great quarter guys. Best of luck going forward here.

Thank you.

Next, we'll hear from Adam Tindle, Raymond James.

Okay. Thanks. Good afternoon. Matt, maybe I want to start with you. We've heard kind of a variety of different results from consumer companies, whether it's in the Wi-Fi arena, the home speaker arena and a lot of them have been disappointing. And there's been some citations of channel inventory issues, particularly in e-commerce or even retail where they're willing to hold less inventory. I guess when you look around the consumer electronics space relative to your results, what do you think are the things that are maybe insulating you from the trends that are being experienced by others? Or do you think this is something that may ultimately impact Arlo at some point just on a lag effect?

Yes. Great question, Adam. So a couple of things I would say. One, I think we are operating in a market segment that is just more naturally resilient to some of the headwinds that you would see in a macroeconomic slowdown. And what I mean by that is being in the segment of safety and security often is a lot stickier and the demand is more resilient because it's around being safe, keeping your family safe, keeping your assets like a home or a small business safe. And it's not one of the first things that consumers cut back when they're spending. And when there's a need for a safety or security solution, there's a need for a safety and security solution at that time. So I think from a general market perspective and market segmentation perspective, safety and security is an area that's going to be more resilient as we go through this macroeconomic chaos that we're having a little bit of as we go forward. Two, I would say we identified the turnaround in the market, I think, earlier than most. So in Q3, we took actions across many areas, including cutting costs, really working with our supply chain to bring down product costs changing our pricing. So we're bringing down the upfront cost, even though we're increasing the monthly cost, consumers are much more sensitive to the out-of-box experience and the cost of getting into a solution. So we -- I think our pricing strategy has changed in a way to react to the market as the market was becoming a little softer. That has worked. So we said on the last call that we expect this year to behave a lot like Q4 did as far as how consumers are looking for deals, they're looking for a lower upfront cost. But once they're into a solution and they're subscribed to a subscriber, it's a very, very sticky service. So those are the two, I would say. I think we're in a unique market segment compared to things that are a lot more discretionary. And then two, I think we have done an excellent job at reading where the market is going, adjusting our strategy across our operations, our supply chain and our pricing to match where the consumer is. And we're seeing that resilience continue even outside of Q1 as we're starting to go into Q2. So we're -- that's one of the reasons why you see us upping not only our future profitability, but actually upping the full year guidance on revenue is that we expect this to continue and our success to continue throughout the rest of the year.

Yes. Certainly, very prescient moves. Makes sense to me. I guess maybe as a follow-up, the secure product, it's such an interesting potential growth driver moving forward. And I'm curious kind of what you're learning as you venture down that journey, and in particular, the potential partnerships that it might ultimately open up or go to markets? And I mentioned that because there's just been a number of moves, whether it's insurance providers, like a state farm investing heavily in ADT or technology companies like Google and ADT, right, that are interested in those that have this sort of technology. So sort of these outside partnerships that might end up being opened up to you from the secure piece of the business. Just wondering if you could talk about early observations and the opportunities for those sorts of partnerships moving forward? And any time line or visibility into that would be helpful. Thanks.

Yes. Another great question. I'll tell you, I'm very bullish on what we call strategic accounts or partnerships going forward. I think there's an overall recognition about the market segment that we're in, and we just discussed together, the value it provides an end user, the revenue it can provide on a recurring basis. There's only a certain number of segments that consumers will pay on a monthly or a recurring basis for value that's provided through a subscription. When you look at the smart home, it's really around security. So I think there's many avenues of which you've touched on, whether it's service providers or insurance and other insurance companies or other B2B partners where Arlo is potentially a great fit as a partner. When we talked about our long-range plan last year and last March when we rolled it out, one of our key pillars was continuing to invest in and expanding our B2B strategic account base. It's a focus for us. We don't have anything to announce at the moment, but I will tell you, I do believe there is some very strong potential, and I'm bullish over the, call it, the 12 to 18-month time horizon that it will continue to drive results for Arlo, continue to drive paid accounts and becoming even a bigger portion of our business as we head forward.

Great. Looking forward to it. Thanks. And congrats.

Thank you very much, Adam.

Next up we'll hear from Hamed Khorsand, BWS Financial.

Hi. Could you first address the price changes you undertook in the quarter? And how much of your subscriber base saw that price increase in Q1? And how much -- how many we'll see it in Q2?

Yes. So the price changes happened over the course of February. And the reason it didn't happen on a single day is, it depends on when the natural renew date happens. So if you were on the 5th of a month, it renewed on the 5th of February. If you were on the 14th of the month, it will be the 14th of February. So throughout the month of February, 100% of our subscriber base rolled into the new pricing. So it basically happened throughout February. So on an average, you would say half the quarter was benefiting from that price increase. Of course, next quarter will be 100%. But as we exited February, meaning going into March, 100% of the subscriber base was moved over to the new pricing.

Okay. And then in your previous remarks, you had said something about mix shift in service plans. Are you seeing more movement towards the higher end or the lower end of your service plans now with the higher price points?

Yes. Great question. So we are seeing an increase, meaning an upward shift. So as I think the security system is starting to roll out as Arlo Safe has rolled out in a bundle, we have our Arlo Safe and Secure Bundle. And some of the feature changes that we made, putting more value -- more capabilities into our Arlo Secure Plus, we are seeing a mix up where people are signing up for more -- higher-priced plans compared to historical. So I think Kurt kind of alluded to that in his answer to a question around both price increases and the mix shift upwards in price selection or planned selection has impacted ARPU.

Okay. My last question was just given the seasonality of the first quarter, how do you feel about the point-of-sale transactions now with focus being on price? Do you feel like you're winning market share?

Yes. I do think we're winning market share. It's been obviously a strong quarter. And as I mentioned, we're seeing that resilience in the consumer continue as we go forward. So we think we're absolutely on the right strategy. We think it's going to drive not only some market share gain, but obviously paid accounts as we get through the year. So we're really happy with where we're sitting. We think the pricing strategy was exactly the right move, especially as we are a services business at the forefront and the hardware sale is really how we instantiate that relationship with the end user. And this is really leaning into that and it's providing great results for the company.

Okay. Thank you.

Thank you, Hamed.

That does conclude the question-and-answer session and also concludes today's conference. We would like to thank you all for your participation. You may now disconnect.