Good morning, and welcome to the Arcos Dorados First Quarter 2020 Earnings Call. A slide presentation will accompany today's webcast, which will also be available in the Investors section of the company's website, www.arcosdorados.com/ir. [Operator Instructions]At this time, I would like to turn the call over to Dan Schleiniger, Vice President of Investor Relations. Please go ahead.

Thank you, Operator. Good morning, everyone, and thank you for joining our earnings call. With me on today's call are Marcelo Rabach, our Chief Executive Officer; and Mariano Tannenbaum, our Chief Financial Officer.Please turn to Slide 2. Before we proceed, I would like to make the following Safe Harbor statement. Today's call will contain forward-looking statements, and I refer you to the forward-looking statements section of our earnings release and recent filings with the SEC. We assume no obligation to update or revise any forward-looking statements to reflect new or changed events or circumstances.In addition to reporting financial results in accordance with generally accepted accounting principles, we report certain non-financial - non-GAAP financial results. Investors are encouraged to review the reconciliation of these non-GAAP financial results as compared with GAAP results, which can be found in the press release and audited financial statements filed today with the SEC on Form 6-K. Our discussion today excludes the results of the Venezuelan operation, both at the consolidated level as well as for the Caribbean division due to the country's ongoing macroeconomic volatility. For your reference, we include a full income statement excluding Venezuela with our earnings release.I would now like to turn the call over to our CEO, Marcelo Rabach.

Thanks, Don, and good morning, everyone.I hope you and your families are healthy and safe. Today, Mariano and I will address the topics on Slide 3, starting with a review of our results for the first quarter of 2020. We will also provide another update on how COVID-19 is impacting our business, including recent trends. And we'll go through some of our expectations for the post-COVID-19 operating environment.Before we review our first quarter results and more recent trends, I want to take a moment to recognize the truly heroic efforts of healthcare professionals, first responders and other essential workers across the globe. We thank them for putting themselves at risk to save lives, protect our communities and ensure that we have access to essential goods and services, while we fight to contain the spread of the virus. We extend our deepest condolences to everyone who has been personally affected by this situation.As we navigate this historically challenging period, our primary focus and attention remains directed towards the well being and safety of our restaurant crew, staff, sub-franchisees, suppliers and guests. I am filled with bright and appreciation for the hard work of our Arcos Dorados family in Latin America and the Caribbean.They are displaying our core values on a daily basis, providing support to the communities we serve, including the donation of more than 120 tons of food from our restaurants and distribution centers as well as hundreds of thousands of Mac combos to hospitals, emergency services professionals and humanitarian aid organizations.Turning to our first quarter results on Slide 4. The momentum we generated in 2019 with our winning three pillar strategy continued into the beginning of the first quarter of 2020. Year-over-year, system-wide comparable sales grew 10.9% for the first two months of the quarter. In other words, as…

Thanks Marcelo.Let's take a look at some of the details of our sales performance on Slide 6. As Marcelo mentioned, we began the year with very strong sales trends. The increase of almost 11% in system-wide comparable sales through February included growth above inflation in three of our four divisions. With the spread of the COVID-19 virus in March, guest traffic softened and we began closing restaurants around the middle of the month.March declines in system-wide comparable sales were most pronounced in SLAD and Caribbean, which had the highest levels of restaurant closures and strictest government quarantine guidelines. Total revenue contracted by just 1% in constant currency as a result of the COVID-19 pandemic. But due to the meaningful depreciation of many currencies in Latin America, total revenue was down 15.4% in U.S. dollar terms.The combination of widespread and prolonged restaurant closures with strict quarantine orders in many countries caused April sales performance to be materially worse than March. Fortunately, as Marcelo already mentioned, government restrictions on restaurant operations and quarantine guidelines began to loosen in the middle of April.We saw sales performance improve during the second half of April as well as recently in May when restrictions were further reduced. We are cautiously optimistic that we have seen the bottom of the crisis and we will now begin to gradually rebuild revenue trends through the end of the year and into early 2021.Turning to Slide 7. Consumers have recognized our high standards for cleanliness and hygiene. And some governments are even using our standards as a benchmark for the industry to follow during the pandemic. Our guests have put a premium on value, convenience and importantly, contactless alternatives for ordering and buying food.So we are leveraging our nearly 1,100 freestanding units, the highest number of drive-thrus in our region.…

Thanks Mariano.As I said earlier, our current plan consists of the three phases on Slide 9. Crisis management, in which we are currently focused on the safety of our people and customers by encouraging our hygiene and cleanliness procedures, while emphasizing the competitive strengths of our operation and prioritizing our financial liquidity.The next phase will be recovery, in which we will see the reopening of the majority of our restaurants, including the dining rooms. We expect to find a changed consumer and competitive landscape focused on safety standards, value and trusted brands.Finally, we expect to transition to a full revival where consumers and local economies begin to recover financially and psychologically. As Mariano mentioned, we are planning for the likelihood that some of the trends we are seeing today will continue well after the COVID-19 outbreak has been brought under control.Whereas the full service restaurant segment is likely to take a long time to recover from this crisis, the QSR segment should recover more quickly. The McDonald's brand and our restaurant footprint has many unique attributes in Latin America that will further support our favorable competitive position in the future, as you'll see on Slide 10.To begin with, we launched a comprehensive program called McProtegidos or McSafe across every one of our markets. Through this program, we are providing a safe environment for our employees and guest to enjoy by enhancing our industry standard quality, service and cleanliness processes. To support this program, our supply chain team has procured millions of face masks and tens of thousands of liters of hand sanitizer so far.In addition to receiving appropriate PPE, our teams are observing recommended social distancing guidelines, sanitizing surfaces more frequently and serving our drive-thru customers from behind newly-installed protective barriers. In addition to having a greater focus on hygiene,…

Thanks again, Marcelo.As I mentioned earlier, the full impact of our initiatives to reduce costs and expenses shown on Slide 11 will be realized beginning in the second quarter. Working together with our most local suppliers, we have made a 30% reduction to our menu offerings in order to simplify operations, streamline our supply chain, improve customer satisfaction and protect margins. And we have a rolling hedge program to mitigate the impact of FX variation on the important portion of our food and paper, leaving us well protected in this highly variable component of our cost structure.In terms of restaurant payroll, we are using multiple tools to reduce costs, including a hiring freeze, the non-renewal of short-term contracts and the reallocation of employees from closed restaurant operating locations. We are also working closely with local, state and federal governments to receive and participate in support programs for our employees. Beginning in April, many of these programs also helped alleviate our cash flow needs.One of the largest components of our occupancy expenses relates to our nearly 1,800 rental contracts. To date, we have reached agreements with the majority of our property owners, including some rent payment deferrals as well as a shift to fully variable rent based on sales. Another important component of our occupancy expenses is our advertising and promotion spending.In connection with the COVID-19 outbreak, McDonald's has given us the flexibility to reduce the advertising and promotion spending requirement down to 4% from 5% of our gross sales for 2020. In addition, McDonald's has agreed to defer all royalty payments related to sales in March, April, May and June 2020 until 2021. These deferral has an important cash flow benefit this year.Our G&A has been trending consistently downward as a percentage of our sales for many years. So we…

Thanks Mariano.Before we open the call for questions, I want to recap the current situation on Slide 13. As we've been saying since our last earnings call, we entered the coronavirus crisis from an unquestionably strong position. And are by far the best positioned company in our industry to effectively respond to the risks associated with this pandemic, while also serving the needs of our guests through our omnichannel approach to offering Delivery, Drive-Thru and Take-away on a widespread basis.We are leveraging the decades of industry experience of each member of our management team to guide us through the crisis management, recovery and full revival phases of our plan. The proactive steps we have taken to manage our costs and cash flows are designed to ensure that our available sources of funding, both current and future, will be more than sufficient to cover our cash needs.The Arcos Dorados system has risen to the challenge. And we will not lose sight of the future potential of our amazing brand, while we continue supporting our people, customers, sub-franchisees and the communities we serve. We appreciate the efforts and support all our partners and suppliers as we work together to overcome this historic crisis.And as the largest independent franchisee in the McDonald's system, we have and will continue to leverage the benefits of being part of the world's biggest and best quick service restaurant brand. I have no doubt that we will emerge from the COVID-19 pandemic ready-to-serve our customers the great food they love in the safe environment they come to expect and in even more innovative and relevant ways.Our short-term plans and strategy are clearly evolving, and there is still a lot of work to be done. But the long-term competitive fundamentals of our business will only get stronger and our brands' potential for creating shareholder value remains the most attractive in the entire Latin American and Caribbean QSR industry.Operator, please open the call to questions.

[Operator Instructions] Our first question comes from Robert Ford with Bank of America. Please go ahead.

Yes, I'm going exceed this one question limitation, but hopefully you don't find too much thought with that a little quickly. And I was curious, when was the last time you had your physical assets valued? And what was the valuation at that time? And then you mentioned that May have been or you may have seen the worst in April, and I was curious what the cash burn was for the month of April? You mentioned, the very aggressive mitigation, crew and occupancy cost efforts. And I was curious, if those were fully in place for April? And then Mariano, I was wondering if you could give us some more detailed update on your foreign exchange positions? And then lastly, Marcelo, you mentioned that the pandemic will have longer term influences and impacts on customer preferences. And I was curious, what your opinion of those might be at this time? Thank you.

Okay. Good morning, Bob, and thanks for your questions. We will try to cover as much as possible. Let's begin with the first one, which is related with the value of our assets. I think Mariano can cover that one.

Yes, the last comprehensive appraisal of our real estate properties was done in 2009 and the value at that time was above $900 million, $940 million. Of course, you are aware that in 2016 we did the redevelopment where we valued some of the properties, we didn't do at that time comprehensive appraisal of all our real estate. It was only done for those properties that we sold. But the last one, in fact for the whole company was done in 2009.

Okay. I think that covers the first part of the question. In terms of payroll and occupancy and other P&L cost lines, an important thing I think is that the whole teams have worked hard to convert to variable as much of our fixed cost structure as possible. So we have also worked to minimize the remaining fixed costs in absolute terms as well as in terms of short-term cash impact.So there was a lot of work in different P&L lines. Maybe Mariano can cover some of that, and I will cover the other ones. But I think that you will have some color around occupancy costs, payroll and other P&L lines, what we do, particularly the impact coming from all this work will be more visible in April since we began to work in these during March, but most of these lines were planned for that month with the full operation that we didn't have in the second part of the month of March.So Mariano, why don't you go through the P&L lines and G&A and then I'll cover a couple more.

Yes, perfect. Yes, we did a lot of work in every single line of our income statement, starting the most important one in food and paper. We extended and deferred payments to our mostly local suppliers, we negotiated with all of them. We reduced our menu offerings by 30% also to simplify operations, streamline our supply chain and improve customer satisfaction, while protecting margins.We have, as you know, a running hedge program to mitigate the impact of FX. And that's - part of the answer links with the second or the third question you asked about the FX, but our hedging program is in place. And in fact, we hedged all our imported costs from the food and paper line already for almost full 2020 at very attractive rates.In terms of payroll, which is the second line in importance, well, we launched various programs such as McProtegidos first of all to make sure our people and customers are safe. We implemented several cost reduction initiatives, such as - I already mentioned some of them during my remarks, but we implemented a hiring freeze, non-renewal of short-term contracts, reallocating employees from closed to open restaurants and we are working with local, state and federal governments to participate in as many employee support programs as possible, and this has already started helping our cash flow.In terms of rent, which is another important part of our costs, we have reached agreements with the majority of our 1,800 landlords. And as Marcelo mentioned at the beginning, we shifted to fully variable rent based on sales the majority of our contracts.So we don't have at this time almost any fixed cost related to rent. We are only paying rent on the opening restaurants. We also deferred some rent payments. And we - it's important to remember that we own almost 500 of our locations. So in those, we don't pay rent at all.Finally, in terms of G&A. G&A expenses have been trending down as a percentage of sales for many years already. And today, we have the lowest G&A since 2008. We are already operating with a lean cost structure. But some of the measures that we have taken in the recent weeks is to - is the reduction of certain employee benefits, staff level hiring freeze as well, of course the suspension of for travel within the company, reduction of professional service fees. We have been working with all our external providers to reduce or deferred the majority of those payments.As I already mentioned during the remarks, our executive leadership team have voluntarily deferred 50% of their base salaries for a three month period and that will be extended if needed as well as country level managing directors and corporate directors that did at a different rate. With these measures, we expect a 20% G&A reduction in 2020 versus 2019. And we remain prepared to make difficult decisions to manage the situation. So Marcelo?

Yes. I would like to add about all the discussions and all the conversations with McDonald's. They have been very supportive. So they gave us the opportunity to defer the royalty payments related to the sales of March, April, May and June. All those payments were deferred until 2021. And at the same time, given the situation, we agreed with McDonald's to have the flexibility to reduce the advertising and promotion spending requirement by the MFA, we should invest 5% of our gross sales each and every single year. And in 2020, we agreed with McDonald's to reduce this requirement to 4%.So those are many of the actions that the management took in order to reduce our costs in different areas of the business. And at the same time, Mariano mentioned during the call that we cut significantly our CapEx expenditures that do not impact our costs in the short-term, but it protects our liquidity. And maybe Mariano can add some more color in terms of our liquidity situation and some additional measures that we took in order to cover, I think the last part of Bob's question.

Yes. Thanks, Marcelo. Yes. In terms of liquidity, we started the year in a very good shape with a strong cash position. In addition to having $50 million in committed credit lines, we have - which is not common for Latin American companies, we have also and committed credit lines outstanding that allow us to fund our operations while we are not receiving all the inflows from our sales.It's important to remark that during the first quarter and the first weeks of April, we met all our pre-COVID obligations. So while we expect the second quarter to be materially worse than the first quarter in terms of results, we also believe that April was the worst month in terms of sales and cash flows - inflows.So towards the end of April, and that's important, the last three weeks, we stabilized our cash flows and we expect the situation to begin improving as we resume operations and add sales segments to our restaurants. So more inflows, and we are fully in charge of our outflows, as we already explained.So let me conclude this long answer by saying that we are really confident that we will have access to the funding sources and cash generation to more than meet our obligations moving forward. So I think that's the end of the question.

Okay. And finally, Bob, I think that you asked about our expectations about the new normality after the COVID pandemic crisis. In the short-term, I think that we have pretty good information. We made a lot of research. And based on that, we have our recovery plan in place, which pillars, the first pillar because it's the main driver nowadays at the moment of decide to have a meal out of home.The main driver for people is safety, is be sure that the place where they are going took all the measures, all the procedures were reinforced, all the protocols to be a safer place. So people assurance is our best effort in terms of growing sales in the short-term.And on top of that, we have three very important business segments for us, sales channels, which are key in terms of growing sales in the short-term. And we are very well positioned in all of those, which are Drive-Thru, Delivery and Take-away. So we know that consumer habits will change, especially in these early days after the pandemic and when the markets quarantines finish and people go out again. They are - their patterns of consumption and the way they deal with their day-to-day business is different. So safety and trust will be, it is and will be a key driver in consumer decisions.The economic and financial impact on consumer finances will put we think a premium value and may also drive some trading down from casual dining, fast casual alternatives or full service restaurants. And convenience and experience will also influence customers' decision. So at the same time, in terms of the competitive landscape, we expect some competitor consolidation. We think that some smaller chains or individual operators can make the other side of this crisis. And we will…

Our next question comes from Gary Barnes with PGGM. Please go ahead.

I think most of my questions have actually been covered except for the slight IT issue, whilst some of the previous questions were being answered. And also I've seen that the filings in the first quarter just have been released. So I think you might have actually - you got it covered this, but just like to know something about the short-term financing that you drew on during the first quarter. There is about close to $100 million that you drew across several of your operating regions. I'd just like to know what is the tenure of these facilities - of these things that are easily rollover by the end of this year, as I'm cognizant of the fact that you've got approximately $140 million of cash available for any repayment. So I just want to know how urgent that short-term debt is?

Okay. Good morning, and thank you, Gary. I will let Mariano to cover your question.

Perfect. Yes. As you can see, at the end of March, we drew $136 million in short-term debt. That was our initial strategy when restaurants began closing and quarantine started in the majority of our markets. We have a very good relationship with most of banks in the region. And we were able to access not only the - of course the committed credit lines, we have $50 million in committed credit lines, $25 million with Bank of America, $25 million with J.P. Morgan. But on top of that, we have several non-committed credit lines with different banks in the region.So what we did is, to draw whatever we thought we needed to cover the period when the restaurants were going to be closed. And that's how we arrived to the $136 million. And if you see our cash balance, the majority of that cash is in our bank accounts. The good news is that, as I mentioned in the previous question, that we have stabilized our cash outflow. And our net position in the last three weeks have become stable.The tenure of these debt depends, because as you can see in our financial statements, in the notes, in the note number four where you have a lot of detail of the banks and interest rates. First it's important to note that the majority of this debt is in local currency. So we don't have FX exposure on that.Secondly, even though the tenure of this debt usually is around three months, we didn't have any problem in continue accessing banking credit. And on top of that, we are in constant conversations and discussions with banks. And we did not receive any request from any of the banks to start returning those funds.So we are - I am extremely confident that we will be able to rollover this debt. Of course, the idea is at some point try to find as we always do a long-term strategy to these. So we are also analyzing different alternatives that we have in capital markets. At this time, this is not of course the best time to go to the capital markets.The good news is, if you follow our bonds, our debt, the 2023 is already trading above par. The '27 is a bit below, it's at 96.30. That's the last quote we have. So the both bonds are trading really, really well. And we are confident that after this crisis passes, we will be able to refinance that debt as we usually do with a long-term instrument.

[Operator Instructions] Our next question comes from Ian Luketic with JPMorgan. Please go ahead.

So if I may, I have two questions. During the presentation you mentioned that late April and early May sales trends are improving. I would like to see if you can provide a sense on how much sales throughout this first two weeks of May have improved on a month-over-month? And also if you can provide a breakdown of how much sales are being through each channel? So how much Drive-Thru, Delivery and Take-away represents of your sales currently? Thank you.

Good morning, Ian, and thanks for joining the call. Let me give you some color about April for example. As we mentioned during the call, and I think that we showed a very comprehensive chart. The most difficult situation was in the first two weeks of the month of April where we have less than half of our restaurants operating. So there are difference of around 20 percentage points in terms of comp sales between the first part - the first half of April and the second half of April.And what we are seeing nowadays is that as soon as we are allowed to operate in the different markets, and this is true in the whole company, the people is willing to visit us, is willing to reach us. So what is happening is, as of today, we have almost three quarters of the restaurants operating. More - most of the restaurant that are not in operations are shopping malls, because those are closed.But in those that are open, what we are seeing is that every single day, we are putting more and more channels on operation. For example, this week, we have the opportunity to begin to operate in Buenos Aires city, the Drive-Thrus that we weren't allowed to do in the past, we were only operating delivery. So it's not only the amount of restaurants that we can operate, but it's the amount of channels we can operate.So for the second part, which is the distribution between channels of the sales, obviously the main sales of channels in these last three weeks or four weeks is Drive-Thru. We are very well positioned in Drive-Thru. Drive-Thru is growing around 30% to 40% in comparable sales against last year.So for example, if you take the Brazilian market and you look at the freestanding units, around 70% of the sales we are getting in those units, in freestanding units in Brazil, are coming from Drive-Thru, around 70%. Another 20%, 25% is coming from Delivery, and we are growing comp sales at the Delivery segment above 100% and that's the case for Brazil too. And the balance to that is Take-away.So the best news for us is that we are very strong in Drive-Thru, we are very strong in Delivery. And since we are able to operate, so since we have the opportunity given by the governments to operate the different restaurants, our sales are recouping recuperating very fast.

Our next question comes from Jeronimo De Guzman with INCA Investments. Please go ahead.

I had a few just scattered follow-up questions. The first one is, you mentioned that there are some covenants on the bonds, the 2027. I just wanted to see if you could just give me a little bit more detail on what could be those covenants and what could be the limits that could be imposed as you negotiate with them and with the shorter term predators?Also the second follow-up question was on the investment plan. Thanks for the detail on the CapEx for this year. I just wanted a little bit more on, is there any kind of minimum expectation for McDonald's in the investment plan over the next three years? And then two more questions, sorry. One is on the franchisee health. If you could kind of comment on the sub-franchisees and how they're doing? And finally in terms of the supply chain. Are you seeing any issues with product availability?

Good morning, Jeronimo. I will cover a couple of your questions and then I will let Mariano to talk about the covenant and the bond. Let me start with the CapEx part. We are in constant conversations and discussions with McDonald's. They are - they have been very supportive with us during all these times and this process. And we will have some discussions around, okay, what's the correct amount of CapEx for the next couple of years, talking about this cycle 2020 to 2022. I think that we will have those discussions once the situation go back to normal.We are thinking about the third quarter or fourth quarter of this year to have those kind of conversations. Obviously, we have to forecast our sales and margins and cash flows. And based on that, agree with McDonald's and what kind of CapEx should be the right amount. And obviously, we are completely aligned. And I think that the relationship between the two companies, it's in a pretty good shape. So in terms of CapEx, I would say that's more or less what we have in our minds as of today.In terms of sub-franchises, the situation varies from market-to-market. Obviously, we are giving them the same kind or we are repassing them the same kind of support that we are getting from McDonald's. So in terms of the royalty payments related with sales for March, April, May and June, those were delayed for them till 2021.And on top of that, we are giving to some of them some additional help in terms of rent. But we are managing the support on a country-by-country basis and on a case-by-case basis, because this - the situation is very difficult to have one fit size - one size fits all approach because there are markets which are completely closed or were completely closed for several weeks, there are others that continue to operate.So we are dealing with this situation on a case-by-case basis, but we are helping them to be as well as possible with this challenge in these days. And we do not expect to revise, as I mentioned before, our CapEx plan until they COVID crisis is under control. So when I told you that we were thinking about quarter three or quarter four of this year, it will depend on the evolution of the pandemic.So in terms of sub-franchisees and CapEx, those were the answers. Supply chain, fortunately, most of our suppliers are local. So we do not have any major issue in terms of assuring our supply chain. And at the same time, we took the decision to focus our menu in our core menu items. So that helps our supply chain to deal with all the work needed to bring all the products that we need to our restaurants. So those are the three parts of the question that I can cover. And then I will let Mariano to cover or to talk about the covenant and the bonds.

Yes. Hi. Thanks, Marcelo, and hi, Jeronimo. Yes. Actually, as I mentioned during the remarks, the 2023 is an investment grade package and doesn't have any covenant. The 2027, in fact is an almost investment grade package. It has a covenant. And the covenant is a financial incurrence where net debt to EBITDA should be below 3.5 times. Incurrence, as you know, means that we - if we are above 3.5 times, we should not take additional debt.But the good thing in this case is that these bonds and the covenant has considered a basket of approximately $240 million or 16% of total assets of the company where we could even incur in additional debt for that amount that is $240 million of new debt, that by the way is much higher than the debt that we are - we have at the moment, $136 million and much higher than the debt that we are planning to - we are not planning to be in breach of that covenant in any moment. So actually, what we can say here is that the covenant should not - we should not breach the covenant of the 2027 note.

There are no further questions. I would now like to turn the call over to Mr. Rabach.

Thank you. Thank you very much. And thank you again everyone for joining our call today and for your questions. My team and I, as always, look forward to speaking with you again in the future. And we encourage you to follow the recommendations of your government and health officials to combat the spread of the coronavirus in your communities. So please stay safe and have a great day. Thank you very much.