Wallace E. Boston
Analyst · First Analysis
Good evening, everyone. I will begin today's call with an overview of our third quarter operating results and provide a brief update on our long-term strategy. Then, Harry Wilkins, our Chief Financial Officer, will discuss our financial results in more detail and provide perspective on our outlook for the fourth quarter of 2013. As noted on our last earnings call, we believe net course registrations in the third quarter of 2013 have been adversely impacted by the delays we experienced in processing certain federal student aid FSA applications. For the 3 months ended September 30, 2013, net course registrations increased 6% compared to the prior year period, and net course registrations by new students declined 8% year-over-year. In the third quarter of 2013, net course registrations by students using FSA and GI Bill benefits, or VA, increased approximately 2% and 22%, respectively. While net course registrations by students using Tuition Assistance, or TA, and by students using cash and other sources, decreased approximately 1% and 10%, respectively compared to the prior year period. Net course registrations by new students declined across all tuition categories. At the beginning of July, we brought our financial aid processing in-house. We experienced unexpected delays in processing. We believe the initial delays were the result of various record conversion issues with new software. Though identified software defects continue to cause processing delays for affected students, the large majority of our financial aid requests are now being processed within our standard timeframe. Processing delays impact the customer satisfaction of affected students. We continue to work with the software vendor to fix ongoing issues and defects. We believe that the initiative to automate and bring FSA processing in-house will eventually result in cost savings and improved customer service once these remaining matters are fully resolved. During the third quarter of 2013, we expanded our corporate strategic outreach by building new agreements and relationships, including with the World Alliance for Retail Excellence and Standards and International Trade Association for Manufacturers and Retailers and the Positive Coaching Alliance, a national nonprofit that works with youth athletes. In addition, we expanded our existing relationships with several corporate and police chiefs' associations. Since the beginning of the year, our community college outreach team has signed new agreements and developed relationships with approximately 90 community colleges. APUS now has more than 340 relationships or agreements with community colleges around the country. We upgraded a new strategic account management team within our corporate and strategic outreach department to further our success at growing existing partnerships by increasing levels of customer service through a greater on-site presence and interaction with key stakeholders. We believe that customer service is a key differentiator for APUS. High level service is expected by key stakeholders in the various departments of our corporate partners. We recently realigned our enrollment advisors into new functional teams to more capably focus on advising the students of our strategic partners, students from community colleges and international students, as well as students from veteran and military communities. As we continue to cultivate relationships, we optimize our operations and improve student success through innovation. For example, our ePress online library solution initiative continues to be tremendously successful at lowering textbook and course material costs to nearly $41 per net course registration, while at the same time supporting student success and satisfaction. In addition, we recently completed our mobile classroom project, which now enables student access to all classroom features through just about every mobile device, smartphone or tablet. This new level of accessibility enables our students and faculty to interact and study using whatever device they have in hand. On a financial note, I'm pleased that bad debt expense remains relatively low at 4.1% of revenue as of the third quarter compared to 4.4% in the prior year period. We believe this is attributable in part to the success of our ongoing efforts to limit FSA fraud and abuse. We believe that many military students impacted by the temporary suspension of Tuition Assistance will resume their efforts to pursue higher education. However, military students take 3 courses per year on an average and there's no certainty that they will modify their original plans or adjust their schedules as a result of the temporary suspension of TA in October. This event may amount to a permanent deferral of registrations by certain military students. Thus, the financial and operating results for the fourth quarter of 2013 would be adversely impacted by these and other possible events. Despite the volatility we see in certain tuition financing programs, possible regulatory changes and growing competition, the unique and fundamental characteristics of our institution remain very healthy. Our academic quality continues to improve, we continue to be recognized by the academic community for many of our online initiatives, we continue to innovate, and our affordability continues to expand compared to the broader industry. The college board recently released its annual report, Trends in College Pricing, which indicated that the average published price of college tuition for in-state tuition at public schools increased 3% year-over-year, despite major efforts to rein in the high cost of education. Today, APUS undergraduate program costs are approximately 20% lower than the average published cost for in-state tuition, fees and books at public universities. Recently APUS was recognized by the Association for Continuing Higher Education, ACHE, with the 2013 Creative Use of Technology Award for a project that creates greater student engagement through textbook innovation. Once again, APEI was honored by Forbes.com in its October 2013 edition, ranking us #12 in Forbes.com's America's Best Public -- Small Public Companies. This, along with our recent academic recognition, illustrates the strength of our commitment to excellence and the soundness of our long-term approach. Moving over to Slide 4, Academic Quality Initiatives. Our success is in part attributable to a focus on increasing the level of student engagement, achieved through increasingly interactive course of content. Recently, our curriculum and instructional technology and design office began building additional interactive course elements with the goal to increase student engagement and retention. Leveraging internal resources, the academic media team, instructional designers and faculty developed interactive case studies, interactive videos, a virtual lab and a virtual literary museum. The interactive case studies debuted in October and the team is currently collecting data on student success and satisfaction. The remaining elements will deploy in courses between November and January. These interactive assets combine elements of simulation design and gaming technology and are built to support specific learning objectives. Each piece is designed for access on computers and mobile devices, as well as for accessibility requirements of the Americans with Disability Act. APUS is dedicated to increasing the level of student interactivity through simulation and gaming technology, among other recognized online classroom tools. In the third quarter of 2013, APUS began offering 3 new degrees. Our new BA and MA in Entrepreneurship offer students who want to direct their own career paths by starting businesses or nonprofit organizations. These 2 programs were offered in response to strong student interest and were developed from the University's existing entrepreneurship concentrations within its business administration programs. Student feedback and continued growth in small businesses nationwide, suggested that this is an increasingly popular career field. Our new BS in Mathematics will prepare graduates to use their skills in almost every sector of the job market. This is the first of several planned degrees that advance our strategic focus on the science, technology, engineering and mathematics, or STEM, area. APUS plans to submit for accrediting body approval to offer additional STEM degrees in the future. In September, we launched an undergraduate certificate program in Restaurant Operations and a graduate certificate in Business Essentials for the Security Executive. APUS also earned approval to offer 4 new certificates, a graduate and undergraduate certificate focused on law enforcement leadership; an undergraduate certificate in strategic leadership; and a graduate certificate in Human Capital Leadership. All 4 will be offered in the December course catalog. APUS recently became the first fully online institution to participate in the Foundations of Excellence program of the John N. Gardner Institute for Excellence in Undergraduate Education. The self-study examined our practices and support for our first-year and transfer students with the goal to enhance student learning, student success and increased retention. We are now moving into the implementation phase in which our University Retention Committee will begin executing the resulting recommendations. We will also soon begin another 3-year project with the Gardner Institute called Gateways to Completion, G2C, in which APUS will partner with 11 other founding institutions to explore ways to improve student learning and student success in high risk, high enrollment Gateway Courses with historically high failure, withdrawal and incomplete rates. This project is especially interesting because of the institute's predictive analytics tools they share with the institutions involved in the project. Between the FOE and G2C initiatives, we hope to build on our success in improving student success and retention. In addition, APUS was chosen to be in one of the first cohorts to participate in the inaugural offering of the Higher Learning Commission's, HLC, academy for student persistence and completion. The primary focus of the Academy will be on identifying critical issues potentially useful approaches in institutional cultural and demographic concerns that have an effect on retention in order to help students stay in school and graduate. Our focus on teaching excellence is also an important point of differentiation and we have successfully invested substantial resources into these efforts over the last several years. We've built and recently launched a new and innovative social media collaboration tool for our faculty to connect and interact with one another. We believe this new proprietary tool called Faculty Connect will further strengthen our academic community, increase collaboration and ultimately enhance the student experience. This is yet another example of how our institution innovates to become a highly differentiated and respected institution in higher education. Moving onto Slide #5, APEI's 2013 Strategic Goals. Academic quality, affordability and program diversity have been the major hallmarks of our differentiated position. In light of the economic challenges impacting supply and demand in higher education overall, we believe our enterprise is further strengthened by diversification and focus on high demand career fields such as nursing and engineering. As such, I'm pleased to announce the completion of the transaction to acquire Hondros College Nursing Programs effective November 1, 2013. We believe this well-run, growing and financially sound institution will continue to address the increasing demand for, and shortages of, nurses in the communities they serve. At the same time, we look forward to working with their experienced management team to evaluate blended educational delivery systems to further improve student retention. The closing of this transaction represents an early milestone in the execution of our long-term strategy. In recent days, like many companies and individuals, APUS and our students have been adversely impacted by the government shutdown and subsequent temporary suspension of Tuition Assistance in October, and to a lesser extent, November. The federal budgetary pressures, our conversion to an in-house financial aid system and marketing adjustments to improve our quality mix of students, posed some challenges for us in the near term. However, we continue to successfully build on our existing strengths and reinforce our differentiated positioning through quality, affordability and innovation. We have made good progress on our long-term strategy with our continued programmatic diversification and the completed accretive acquisition of Hondros Nursing Programs. Now I'll turn the call over to our CFO, Harry Wilkins, for a review of our financial results in more detail. Harry?