Gregory Case
Analyst · Jefferies
Thank you, and good morning, everyone. Welcome to our first quarter 2019 conference call. Joining me here today is our CFO, Christa Davies. In addition, we have our two Co-Presidents, Eric Andersen and Mike O'Connor, joining the discussion to help lead our Q&A session with their frontline perspective of Aon United at work. Similar to previous quarters, we posted a detailed financial presentation on our website as we focus our time of these quarterly calls to provide you more insight into the longer-term view for the firm. I'd like to start today by acknowledging the tremendous work of my Aon colleagues around the world. Their collective efforts continue to strengthen the firm and create long-term momentum, reflected through positive performance across our key metrics in the first quarter, including 6% organic revenue growth, reflecting a strong start to the year, with an increased rate of growth across all solution lines; substantial operating margin expansion of 190 basis points; 8% operating income growth; and double-digit or 11% growth in EPS, overcoming meaningful FX headwinds. Our strong start to 2019 is a direct reflection of initial success from the strategic actions we've progressively taken to drive Aon United. As we've discussed previously, we've been laying the foundation for Aon United for over a decade, evolving our portfolio, investing in new content and capability and increasing our relevance with clients. In 2018, we took major steps to reinforce and amplify this progress through structural changes that broke down barriers and began to make it easier to deliver the best of the total firm to clients: 1 brand; 1 leadership team; 1 P&L to deploy capital against; 1 operating model under Aon Business Services; and most compelling, a new united global professional services firm, all focused on increasing our relevance and strengthening our ability to self serve clients more effectively. We also organized focused teams of leaders to dedicate more time to value creation for client-driven solutions that can then be applied more broadly and faster with similar clients or industries, with the formation and the development of our enterprise client group to lead Aon United efforts with our largest clients by identifying superior [indiscernible] solutions that address their specific business objectives. And our New Ventures Group to accelerate industry-leading innovation and scale our capabilities with greater speed to market. During Q1, we announced our first commitment to develop our innovation portfolio with Intellectual Property Solutions. As businesses recognize a paradigm shift from tangible to intangible assets, IP is more important than ever, with the tangible assets now comprising the majority of assets on the balance sheet. Our clients need to both identify and manage risks surrounding business-critical and proprietary data and develop and execute strategies for maximizing shareholder value from their IP portfolios. Beginning with the acquisition of 601 West in 2018, the IPS team has already developed a set of consulting, evaluation and risk transfer offerings that establishes Aon as the trusted global authority in the intellectual property asset class, an area of opportunity that we believe will be substantial for Aon over the long-term. With our strong start to 2019, we are truly in the era of Aon United. The foundation we've been putting in place, combined with our more recent actions, have already demonstrated accelerated revenue growth. As you can see from the improved trend of 3% in 2014 and 2015, 4% in 2016 and 2017, 5% in 2018 and now 6% to start the year in our largest quarter. And these actions will continue to be a driving factor, reinforcing our goal of mid-single-digit organic revenue growth or greater over the long term. This improved growth outlook for the firm is predominantly driven by 3 key areas. First, as a baseline, we operate in core markets with attractive long-term growth globally. Risk continues to increase around the world in both magnitude and complexity. Health care has significant cost inflation in most geographies with deteriorating wellness. And many of the world's pension plans are underfunded with employees unprepared for retirement. Our core businesses across these areas are characterized by high recurring revenue of approximately 85% in primarily nondiscretionary markets, with strong client retention rates of approximately 95% on average across the portfolio. As the world increasingly faces political and regulatory changes or economic pressure, we find our clients needing our advice and core competencies even more as they navigate challenges and uncertainty across the topics of risk, retirement and health. This view is reinforced by the data and analytics insight of our Inpoint team, a team comprised of more than 300 data professionals across 3 innovation centers globally. Through unique insight into the global commercial P&C market, our team has developed a standardized data set which describes the size and segmentation of commercial lines insurance, unique in the market today. For example, our research, which segments the global market in detail by product, industry client size, estimates that global premiums totaled approximately $625 billion in 2013, $730 billion in 2017 and will increase to nearly $900 billion by 2021, reflecting an increase in market growth rate to more than 5% annually. Using this proprietary data, we are identifying unique insights across solutions, industries and geographies for clients and Aon as well as prioritizing capital towards these highest growth opportunities. Second, our strategic focus was reinforced by the divestiture of our outsourcing business in 2017, with proceeds from the transaction directed to our high-growth areas of client need. In 2018, we delivered a record level of organic revenue across the portfolio, with that momentum continuing in the first quarter of 2019, drawing from many of the areas where we continue to invest heavily, delivering double-digit growth, including cybersecurity, transaction liability, delegated investment management and voluntary benefits to name a few. While other areas of the business are just beginning to emerge, such as intellect our property and data and analytics applications. While many think of cyber in the traditional sense of risk transfer of premium, we're working well beyond that with some of the technology industry's leading participants, with solutions like Side Queue, a software assessment tool critical for implementing cyber resilience across their product portfolios. And third, we're creating new opportunities with clients through our Aon United model. With a business partner approach, we're looking more effectively across geographies and solution lines to help clients in ways that improve their growth profile, reducing volatility or strengthening their balance sheet. And while I've already noted colleagues working together through formed groups, like our enterprise claim group and our New Ventures Group, I want to highlight the spirit of Aon United through 2 colleague examples, both of whom have already won accolades from clients as perineal players on the power broker list. It's not that Aon has more industry recognized colleagues than anyone else or the accolade itself for their specific industry expertise, it's the underlying behavior they exemplified to solve unique solutions for clients. The first example highlights work with an autonomous vehicle startup, where there was no loss data to model. With no protection, there was no future for this client. Our colleague was able to bring together capability across the firm, encompassing cyber and product liability, resulting in protection, capital and a future for the client. My second example highlights the work of a colleagues on an M&A transaction for a client. The seller was unwilling to identify specific major tax liabilities identified by the buyer. No solution, no deal. Working with colleagues across the firm to understand the risk, our colleague was able to bring 13 carriers together in one of the largest tax insurance programs ever placed, ultimately enabling the deal to get completed. Quite simply, this is the power of our colleagues and our Aon United approach. Our clients are driving this and our colleagues are responding. In summary, our results reflect increasing strength from our Aon United initiatives as highlighted by increasing growth. We continue to strengthen our firm through investments in industry-defining content and capability, while delivering strong financial results and increased value to our shareholders. Our team is excited about the future outlook for our firm, which is amplified by the considerable momentum we have built together. With that overview, I'd like to turn the call over to Christa for her thoughts on our progress and long-term outlook for continued shareholder value creation. Christa?