Michael E. Maroone
Analyst
Thanks, Mike, and good morning. In the third quarter, we delivered our highest quarterly new vehicle sales on a total store basis in 6 years, along with growth in both revenue and total gross profit across all business segments. In addition, we achieved a solid 4.2% operating margin and record quarterly EPS for the fourth consecutive quarter. As I continue, my comments will be on a same-store basis compared to the period a year ago, unless noted otherwise. Starting with sales. For the quarter, combined new and used unit sales volume was up 9%. And total gross profit for variable operations, which combines new vehicle gross, used vehicle gross and finance and insurance gross, increased 8%. Looking at new vehicles in the quarter, same-store new vehicle revenue increased $203 million or 9% to $2.4 billion on new vehicle sales volume of 73,500 new vehicles, an increase of 5,200 vehicles or 8%, with increases across all 3 segments. New vehicle gross profit of $148 million grew $3 million or 2% in the quarter. Gross profit per new vehicle retailed of $2,012 was off $105 or 5%. Sequentially, we are able to increase gross profit for new vehicle retailed by $16 despite continued pressure in the Import segment. Looking to Q4, we expect seasonal mix to contribute to a sequential improvement in new vehicle gross PVR. Turning to used vehicles. At $893 million, retail used vehicle revenue was up $81 million or 10% in the quarter on 50,500 used vehicles retailed, an increase of 4,800 used vehicles or 11%, with increases across all 3 segments. Retail used vehicle gross profit of $78 million was up $5 million or 7%, and gross profit per used vehicle retailed of $1,539 was off $49 or just 3%. Relative to inventory, both our new and used inventory are in very good shape. At the end of the quarter, new vehicle days supply was 59 days or 60,000 units compared to 58 days and 51,700 units a year ago. And our used vehicle days supply was 31 days compared to 29 days a year ago. It was a positive story overall in the quarter for all of our core markets. Our new vehicle volume was up 12% in California and 7-plus percent in Florida, Arizona and Texas on a same-store sales basis. Rounding out the variable side of the business is finance and insurance, which going forward, we will refer to as customer financial services to better reflect the service provided. In the quarter, customer financial services gross profit per vehicle retailed was $1,358, an increase of $68 or 5%. Total gross profit of $168 million increased $21 million or 15% compared to the period a year ago. We remain focused on full transparency and providing value-added products that help to drive long-term customer retention. I'll note that our preferred lender network, OEM service contract alliances, strong product penetration and store-level execution continue to drive our outstanding performance. As I mentioned earlier, total variable operations gross profit increased 8% year-over-year by $30 million to $394 million on a per vehicle basis. Total variable operations gross profit of $3,177 was relatively stable, down just $18 in the quarter compared to a year ago and off $39 sequentially. Next, customer care or service parts and collision where the team delivered a 42.4% operating margin, up 20 basis points, as the business continued to grow across the board for customer pay, warranty, internal, wholesale parts and collision for both revenue and gross profit, as our customer care team remains focused on operational improvement, margin improvement and driving sales effectiveness. For the third quarter, customer care revenue increased $34 million or 6% to $631 million. Customer care gross profit was also up 6% to $267 million, an increase of $15 million. Continuing the positive trend, customer pay gross increased 2.4% in the quarter. This marks the 13th consecutive quarter-over-quarter growth for customer pay gross. We are pleased with the continued improvement in customer care. Our customer retention efforts and sales performance are driving improved results as we enter a multiyear recovery. At September 30, our store portfolio numbered 267 franchises and 226 stores in 15 states, representing 33 manufacturer brands. In closing, we continue to focus on the AutoNation brand and the tremendous opportunity it provides our company. We also continue to work diligently in the area of associate development, expansion of our digital capabilities and delivering on our strategic investments in IT that will enhance the customer experience and improve associate productivity. With that, I'd like to thank all AutoNation associates for their commitment and dedication to the company and for bringing our mission of delivering a peerless customer experience to life every day. Now I'll turn the call over to Jon Ferrando.