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Amazon.com, Inc. (AMZN)

Q3 2013 Earnings Call· Wed, Jul 31, 2013

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Transcript

Operator

Operator

Good day, everyone and welcome to today's conference. At this time, all participants are in a listen-only mode. Later, you will have the opportunity to ask questions during the question-and-answer session. (Operator Instructions) It is now my pleasure to turn the conference over to Ms. Cindy McCann, Vice President of Investor Relations. Please go ahead.

Cindy McCann

President

Good afternoon, and thank you for joining us. On today’s call are John Mackey and Walter Robb, Co-Chief Executive Officers, A.C. Gallo, President, Jim Sud, Executive Vice President of Growth & Development and David Lannon and Ken Meyer, Executive Vice Presidents of Operations. As a reminder, all forward-looking statements on this call are subject to risks and uncertainties that could cause actual results to differ materially from the expectations and assumptions discussed today. This may be due to a variety of factors, including the risks outlined in our company’s most recently filed Form 10-K. Please note, our press release and scripted remarks are available on our website. We assume you have read our press release. So we will use this time to focus on highlights from the quarter as well as our future outlook. All references to shares outstanding and per share amounts are adjusted to reflect our two-for-one stock split on May 29. I will now turn the call over to Walter Robb.

Walter Robb

Management

Thank you, Cindy, and good afternoon, everyone. We are very pleased to deliver another outstanding quarter. We produced a 20% increase in earnings per share on a 12% increase in sales, once again reporting a record or near record results on many levels, including average weekly sales per store of $728,000, translating to sales per gross square foot of $996, gross margin of 36.6%, store contribution of 11%, operating margin of 7.5%, EBITDA margin of 10% and a return on invested capital of 16.5%. Our solid performance and capital discipline generated $228 million in operating cash flow. We invested $115 million in new and existing stores resulting in $133 million in free cash flow. In addition, we repurchased $25 million of stock and returned $37 million in dividends to our shareholders. We ended the quarter with $1.5 billion in cash and investments and $384 million in share repurchase authority. Our sales trends have remained consistent over the last three quarters. For Q3, excluding an estimated 45 BP, a positive impact from our Team Member Appreciation Double Discount Day, our identical store sales increased 6.7%, or 15.3% on a two-year basis. The increase was driven by an approximate 4% increase in transaction count and a 3% increase in basket size. Our sales momentum and operating disciplines along with moderating inflation, helped generate another quarter of record gross margin performance. We remain committed to expanding our value offerings across the store, increasing our promotional activity and improving our relative price positioning. We continue to be very competitive in non-perishables with more opportunities to narrow the gap in perishables which reflect our higher quality standards. This quarter, our value efforts were more than offset by occupancy leverage, shrink reduction and buy side initiatives. In addition, cost of goods sold was positively impacted 19…

Operator

Operator

(Operator Instructions) We will take our first question from Stephen Grambling with Goldman Sachs. Your line is open.

Stephen Grambling - Goldman Sachs

Analyst · Goldman Sachs. Your line is open

Maybe can you just address the new store productivity. On our calculations it looks like it was a little bit softer in the quarter. Just wondering if there is something unusual there in terms of timing. Then, second, if there is a reason to follow-up, I will.

Walter Robb

Management

Why do you think it was softer? Stephen? I don’t understand the question. Where do you see the softness?

Stephen Grambling - Goldman Sachs

Analyst · Goldman Sachs. Your line is open

Just saying in the current quarter on our calculations it looks like it was a little bit softer than where it had been trending. More like the 60% range rather it had been more consistently in the 75% to 80% range?

Walter Robb

Management

We don’t know what you are talking about.

Cindy McCann

President

Well, I do. Hi, this is Cindy. The way we are reporting the results for new stores is on a rolling eight quarter average now and we have seen very consistently strong trends in our average weekly sales, sales per square foot and store contribution which are driving really strong ROIPs. So we don’t see any big changes in trends. The reason we started doing that rolling eight quarter average was to try to even out or smooth out any fluctuations that you can sometimes get on just one quarter basis. So I am assuming you are looking at the sales productivity on just one quarter basis. Is that right?

Stephen Grambling - Goldman Sachs

Analyst · Goldman Sachs. Your line is open

Correct. That’s correct.

Walter Robb

Management

Just a little bit of color here. See, and I just have to say, one of the real bright lights here is, the performance of the new stores out the gate, they have consistently been performing, generating good sales per square foot and as you can see, the 5% contribution number are pretty good for the 26 stores. So our take on the view on this end is that it's really a strong positive.

Stephen Grambling - Goldman Sachs

Analyst · Goldman Sachs. Your line is open

No, I mean that’s great to hear. I appreciate the color there. I guess, as another follow-up, just changing gears. You referenced the diversity in the store sites and locations. Can you maybe talk about how the model has maybe been changed or altering as you move into these more unique locations?

Ken Meyer

Analyst · Goldman Sachs. Your line is open

Hi, this is Ken. I think one of the things with the new store growth is that every store is different and that it reflects the community really well. So the size depends on what we are able to get in the marketplace. It is also what fits for the community. So a variation of no two stores are the same. So they vary quite a bit and are very reflective of each community that we go into.

David Lannon

Analyst · Goldman Sachs. Your line is open

This is David. Our Boston market, we are opening up the Johnnie's Foodmaster that we acquired last year will go from 8,000 growth line all the way up to close to 50,000 in Melrose and we are opening those stores every two weeks for the balance of the summer. So those are all locations that were are supermarket. So we are just taking their sites and turning them into Whole Foods.

Walter Robb

Management

We don't really have different models. I mean, we don't have like some retailers have like what they have their small, medium or large size model. I mean, we really get the store and so it's really going to sit right into the community and we are very flexible. We can do small stores as David said, as small as 8,000 square feet and we can do big stores 60,000 plus, and we continue to look for all those different opportunities and we thinking going forward, you are going to see a very wide range of stores. Now, some quarters may look like we are opening up smaller stores. It's just kind of how they fall, but on average our stores has still been average up there close to 40,000 square feet when you put them all together. I think part of being able to get to that thousand just add flexibility to take on these different opportunities.

David Lannon

Analyst · Goldman Sachs. Your line is open

Well, regardless of the size of the store, they all have to pass our five-year EVA hurdle in the real estate, so we have evaluate each store based on the competition in the marketplace we are in and we just had real estate meeting yesterday and I think we approved eight new sites and directed one, so we have our disciplines in place and I think it's paying off. Our new store performance is so much better today than it was just a few years ago and seems to be getting all the time. That's why we were all confused why you are saying it seem to be soft. From our perspective, we've never done better with new store openings. Thanks a lot, Stephen.

Operator

Operator

Thank you. We'll take our next question from the side of Jason DeRise with UBS. Your line is open.

Jason DeRise - UBS

Analyst · Jason DeRise with UBS. Your line is open

Jason DeRise at UBS. I wanted to ask about two things somewhat together. It was better than consensus expecting gross margins, but then I think when you back out some of the adjustments for the quarter maybe the sales were a little bit wide, so I wanted you to maybe talk about that it's maybe you are taking a little bit more on pricing and that's driving the gross margins up and does that explain why maybe sequentially through the quarter things slowed axe the Double Discount Day and ex-the of July 4 shift?

David Lannon

Analyst · Jason DeRise with UBS. Your line is open

I think they were wide based on our guidance?

Cindy McCann

President

Jason are you referring to the first three weeks versus the last nine-week?

Jason DeRise - UBS

Analyst · Jason DeRise with UBS. Your line is open

Yes. I mean, I guess what I am saying, yes. Exactly, so if you forget that 200 basis points benefit for the first three weeks, you say 7% for the IDs.

Cindy McCann

President

Correct.

Jason DeRise - UBS

Analyst · Jason DeRise with UBS. Your line is open

I mean, you guys reported a number that included the 45 basis points benefit, but also I guess if you could quantify the July 4 shift I think that would help people, but even when I tried to back in to that it just seems like there was a deceleration it's for quarter an underlying basis? I mean, if you could share any color on that. The second part of it's really the gross margins were better. Are they two tied together in some way?

Cindy McCann

President

The numbers are actually consistent. I want to reiterate that 200-basis point impact on the three weeks is only a 45 basis tax for the quarter.

Jason DeRise - UBS

Analyst · Jason DeRise with UBS. Your line is open

Right. That makes sense.

Cindy McCann

President

ID was 7% for the first three weeks, which is a 15.2% on a two-year basis, excluding the Team Member Double Discount Day for those first three weeks and that's totally in line with the two-year and the last nine weeks.

Jason DeRise - UBS

Analyst · Jason DeRise with UBS. Your line is open

Okay. So you guys are looking at more on the two-year and that's what your…

David Lannon

Analyst · Jason DeRise with UBS. Your line is open

You got to look at the two-year, because you got tougher comparisons, so you can never ignore that. We think that our results were pretty consistent with what we've been doing and we've reiterated our guidance for Q4, so we [people] would forget too much into the first three weeks when we are going up against a difficult comparison. I mean, if you look at Whole Foods Market's long-term track record for both comps and idents. I mean, it's amazingly consistently really other than the economic downturn, it's been amazingly consistent and so we feel really confident right now.

Walter Robb

Management

Just to read through, we've you just we are reaffirming the guidance for the quarter, which is 6.5% to 7%, which is again probably consistent one-year and a two-year basis. And, with respect to your question on gross margin, if you axe out those one-timers, you are back at 36.4%, which is very consistent with Q2, so I am not sure I understand your question there, but again it looks to us like we are steady she goes, pretty consistent here quarter-to-quarter.

Jason DeRise - UBS

Analyst · Jason DeRise with UBS. Your line is open

Okay. If I can ask one more on the gross margin, obviously there is that comment about 34% to 35% long-term, but still not seeing pressure here. So, I guess, do we need to think about a new range for long-term gross margin? Are you able to get your price points down? And grow your gross margin long-term?

Walter Robb

Management

I feel like I have become the boy crying wolf. We really are making price investments. So far, we were never been able to offset on the buy side plus really get better shrink control than we have had but as we are working through our plan going forward, we will begin to see some of these price investments maybe nipping gross margins a little bit but hopefully helping our COGS up through the strategic decisions that we think will produce, in the long-term, greater profits for our shareholders. So we haven’t seen that in gross profits yet, but I think that we will probably begin to see that some point. That’s why I said, I feel like I have become the boy crying wolf because I have been saying that for a few quarters and so far it hasn’t happened yet, but I feel certain it is going to happen.

David Lannon

Analyst · Jason DeRise with UBS. Your line is open

This is David. Just a little more color. Ken and I are working on the shrink discipline and huge with all the stores in the region. We just let a new Addison store in Dallas and we embedded them with refrigerated doors for almost all of our produce in that store. So not only is that energy reduction but it is also shrink reduction. So we are starting to see those disciplines across all stores and if some, there is a lot of money to be saved. So we think, for this year, we have been able to offset any price investments by shrink control.

Walter Robb

Management

Yes, I mean it is an art of balance not a scientific balance. But one other interesting number was the days on hand with the 16.5 which is our best result so far in terms of really managing inventory and you put that with these operating disciplines of shrink control, inventory management, or helping to balance and as is often said, it is an art, not a science. So this is where we are right now.

Operator

Operator

(Operator Instructions). We will now move to the line of Ken Goldman with JPMorgan. Your line is open.

Ken Goldman - JPMorgan

Analyst

Can you update us on the pace of competition that you are seeing? Whether it's accelerating at all? Just an update because some of you larger, more traditional competitors have talked about accelerating their investment in organic and natural and there is obviously an IPO coming of one of your competitors out there too. So, just curious if you are seeing the space heat up in terms of competition or whether it has always been competitive and nothing has really changed?

David Lannon

Analyst · Goldman Sachs. Your line is open

We don’t think we have any new competitors. The same people we have been facing for years, possibly because Whole Foods has done so well and our market cap is so high, we are seeing a lot of people raise money, get valuation, more people going public and so there will probably be more capital thrown into the business to be sure. But we continue to gain market share. We just keep rolling along. As you can see, our results here, record EBITDA, record returns on investment capital, our growth has never been this rapid before, in terms of DAPs per unit we are opening and signing. In fact, arguably this is best Whole Foods has ever done in our 34 year history. So great success breeds competition. So I expect that we will see more competition but, again, we have first mover advantages. We are also innovating at a very rapid rate. So it’s the nature of capitalism and I like where Whole Foods is positioned right now.

Walter Robb

Management

This is Walter. I would just say, we love competition. It makes us better. We get to respond and innovate and grow. So bring it on. I think the ultimate answer here is that, in the marketplace that we are now seeing, we are saying we will the chips on and investing more dollars to grow the company faster than we ever have. If you look at 12 new stores in this quarter, Jim's team has done a fabulous job getting us close to another hundred leases in our pipeline. We are saying, we are betting that we can continue to grow in this marketplace that you describe. So it's robust, its' dynamic. That's always been so. But I think we feel good about our chances going forward.

Operator

Operator

Thank you. We will take our next question from the side of Scott Mushkin with Wolfe Research. Your line is open.

Scott Mushkin - Wolfe Research

Analyst · Scott Mushkin with Wolfe Research. Your line is open

What I wanted to discuss actually, I think came up on the last conference call regarding maybe the pendulum swing a little bit too much towards not just smaller stores, but maybe more downscale stores and I was on a beach for a while and had a chance to walk (inaudible) at you guys stores and I did come across a few that I would say, maybe went that direction. So I guess my question is, a, do you think maybe it did go a little too far there and the stores aren’t differentiated enough and that you need to swing the pendulum back a little bit, and as you swing it back, if you agree with that, how do you control the cost as make that switch. As the economy is different and things have changed since the great recession? Thank you.

John Mackey

Analyst · Scott Mushkin with Wolfe Research. Your line is open

What exactly you are talking about?

Scott Mushkin - Wolfe Research

Analyst · Scott Mushkin with Wolfe Research. Your line is open

What specific stores, John.

John Mackey

Analyst · Scott Mushkin with Wolfe Research. Your line is open

Yes. The ones that you feel are down scale or too down scale. I am just curious.

Scott Mushkin - Wolfe Research

Analyst · Scott Mushkin with Wolfe Research. Your line is open

I mean, I wouldn't say down scale while putting quotes, I would say, Katy, Texas to more in Iowa to be specific.

John Mackey

Analyst · Scott Mushkin with Wolfe Research. Your line is open

That's a new word. Isn't it? Down scale I don't ever heard as well.

Walter Robb

Management

You mean the markets, the stores themselves or the fact that those are markets that are sort of new markets for us? Meaning that whether stores looked and showed up?

Scott Mushkin - Wolfe Research

Analyst · Scott Mushkin with Wolfe Research. Your line is open

I mean, I think, I would put quotes around it. Because, I think you guys do is naturally [had] down scale I think comparison to some of the other stores. It seemed that the core package was a little different than I would normally would see with Whole Foods, and I was just wondering. Maybe this doesn't makes sense, but that's kind of what my impression at least.

Walter Robb

Management

I'll make a general comment then Dave and Ken can give you some color on that, but I mean, I think you know again part of this is the right size store for the right community and the for example I am very familiar with that one. It's sort of a 30,000. We took that over from our boarders one of those outlets and so I think the business model there was fairly straight forward and projections and so forth. I think we are kind of working way into that one, but I have been through that store. It's fairly straightforward, but do you guys want to add some color to Katy?

Ken Meyer

Analyst · Scott Mushkin with Wolfe Research. Your line is open

You want to get on the plane with us go visit some stores, we could show you some exciting stores all over the country, but I think It'd be pretty envious if you saw our [deal] and the move to morning for example, but come to (Inaudible), we just opened a new store up in (Inaudible) in Southern California. We got airstream inside the store. That's our bar inside the store, very exciting punched up in that store. If you didn't like Katy might try going to Edison, Dallas, I think lots of inflation, lot of excitement there. The re-low from our old Richardson store. The store is doing tremendous sale and if all those stores that you cited are doing very well.

David Lannon

Analyst · Scott Mushkin with Wolfe Research. Your line is open

I don't think there's any effort to say we are going to lower the bar. I think, there is a minimum bar. If you are going to do Whole Foods Market is going to be at a certain level than I think then from the store gets bigger as volume gets higher, you are going to see some different programs.

Ken Meyer

Analyst · Scott Mushkin with Wolfe Research. Your line is open

You put different things in different stores. Like we said, we try to design a store to the community and what we think people in that community will really want and support and you are going to have some of our stores that just get lots more new innovation and different things than other stores, which we built fairly straightforward and we only have 30,000 square foot store like West Des Moines. There's only so much you put in there, you have to pretty much keep the basic as you got to be able to get all the basic items in there. You are not going to see some of the innovative concepts including in-store restaurants and sit down eating areas and all that stuff you are not going to have there like you have in some of the larger 60,000 square foot stores that we put in some area.

David Lannon

Analyst · Scott Mushkin with Wolfe Research. Your line is open

Make sure you get to our Brooklyn store, which opens about probably in November or maybe early December. I think you will agree. That won't be a down scale store. That being said, you know us well enough to know that since we've heard your comments, we are going to check in all these, so thanks for the feedback.

Scott Mushkin - Wolfe Research

Analyst · Scott Mushkin with Wolfe Research. Your line is open

Thank you, guys. I mean, you've done a marvelous job of controlling expenses and they are actually phenomenal.

David Lannon

Analyst · Scott Mushkin with Wolfe Research. Your line is open

Thanks a lot. Appreciate that.

Operator

Operator

Thank you. We'll go now to the side of Shane Higgins with Deutsche Bank. Your line is open.

Shane Higgins - Deutsche Bank

Analyst

Good afternoon and thanks for taking the questions. I just want to drill down on the composition of the comp or the traffic and ticket. I think, Walter, in your prepared remarks you noted that traffic was about 4%, and I believe you guys were cycling this up 7% last year, so that traffic remains a pretty positive element of your story and I think that's a step up from the second quarter and I just wanted to get your thoughts on that if that was a reflection of the price investments you are making, maybe the moderating inflation, I think weather was an impact last quarter. Any color you can give on that and then on the composition of the ticket too. Thanks.

Walter Robb

Management

Thanks. I think it's a slight positive up from the Q2, and I think that the 60-40 is our historical range. We are back in that now the 4% is a nice number. As you know, we are coming out of recession. We were punching up sort of almost close to 80% ticket basket and we've normalized back to the 60-40, but we have seen a little bit of an increase in three from two and I think you've got that exactly right. Your other question was around the basket. Do you guys want to comment on the basket? It's all about the average price, really. Do you want to comment on the basket composition at all? What we are seeing on units or pricing on anything there?

David Lannon

Analyst · Goldman Sachs. Your line is open

Well, I think in the third quarter we have done a really good job of being clear about how we market price and being very surgical about we price and where we want to put the value, where we want to make investments and that’s definitely showing up in how the basket composition has changed. Also the various one-day deals and weekend deals that we have, that’s affected as well and that isn’t consistent year-over-year, it varies with what we have available to us and what we promote at the time. So that all factors in how the basket evolves.

Walter Robb

Management

Are we getting extra question?

Shane Higgins - Deutsche Bank

Analyst

Yes, I think so. That’s helpful. Are you guys pulling into new shoppers you think as well? You mentioned the promotions that you guys have been running. Do you think that’s also attracting people outside your core loyal customers?

David Lannon

Analyst · Goldman Sachs. Your line is open

Yes, we are (inaudible) by the trade. This is David. As the Detroit experience, again, it hasn’t been a core demographic of Whole Foods Market. So, we are thrilled and our stores are doing at least double of what we expected it to do, and its off to a tremendous start and it has super diverse customer base. Again, we think that gives us great confidence to go into markets we haven’t been or people haven’t thought at as traditional for Whole Foods Market at best.

Walter Robb

Management

I think the other thing you mentioned is, I don’t know if you noticed but our social media presence is almost 3 million and 4 million twitter. We are number two brand on Twitter and I think that allows us to bridge into a new generation of customers who are digital natives and it creates us another exciting platform for us to reach people. So, yes I do think we are generating new customers. I would like to be able to give you a more scientific answer on that but just that sort platform, that sort of ability to reach people is really helping us.

Operator

Operator

Thank you. We will take our final question today from Robert Ohmes with Bank of America. Your line is open.

Robert Ohmes - Bank of America

Analyst · Bank of America. Your line is open

I just had a follow-up question on the comment about, I think Walter you might have made it on more aggressive price matching against select competitors. I was hoping maybe you could talk a little bit about whether that is more targeted towards natural organic competitors or the traditional groceries? Also, is it pretty regionalized or is it broad by category or is it targeted to the produce category? Maybe just a little more color about that more aggressive price matching that you guys are doing now. Thanks.

Ken Meyer

Analyst · Bank of America. Your line is open

This is Ken here. I think what we are looking at with pricing is, it depends upon the market. We look at primary competitors. So it could be a traditional or conventional compared, it could be a natural food competitor, it could be a rising competitor that’s new into the marketplace. So it very depends upon who we see as the folks that we want to compete against and price against and so we study that. We look at how we want to match up, what categories are we going to look at, what the (inaudible) are going to look and so it’s a very comprehensive process that varies, even store-to-store, but market-to-market and we feel really good that the data that we have and the methodology which we are using now is stronger than ever. It (inaudible) about our position to promote differently and merchandise the stores differently based on value. Want to speak some more?

David Lannon

Analyst · Bank of America. Your line is open

And we also, (inaudible), our data team is at a point now where we such good information that we do a lot of experiments that’s just really exciting. So we can try a lot of different pricing initiatives against different types of competitors, again in different marketplaces with different products and see what happens. See what kind of elasticity there is in terms of the pricing versus pickup in sales and see what the customers really want. So we are doing a lot of that kind of experimenting and it's a whole new area for us. It is not something that we have really had the types of data and the team that we worked on before. Some of the (inaudible) data really have been spearheading. I find it very exciting.

Ken Meyer

Analyst · Bank of America. Your line is open

Our team members are very proud of our prices. We don’t have to be ashamed compared to any other competitors (inaudible) because we have prices and we are proud to show you about it and show it in our stores.

Walter Robb

Management

Okay, great. Thanks everyone for the questions. Thanks for listening in. Please join us in early November for the fourth quarter earnings call. A transcript of the scripted portion of this call along with a recording of the call is now available on our website. Thanks very much. Talk to everybody next quarter. Bye-bye.

Operator

Operator

Thank you, and this does conclude today's conference. You may disconnect at any time. Thank you, and have a great day.