Fredric J. Tomczyk
Analyst · Sandler O'Neill
Thanks, Jeff, and good morning, everyone, and welcome to our fourth quarter earnings call. We're getting together a little later this quarter as a result of Hurricane Sandy. And I know that many of you are in the affected areas and we want you to know that our thoughts and well wishes are with you and your families. The unprecedented flooding, power outages and damage have left many of our associates, clients, families and their neighbors in need of ongoing assistance. So I'm pleased to report that we will donate $250,000 to the American Red Cross, and expand our annual match program to raise up to an additional $250,000 to help with relief efforts. We also closed 2 corporate offices and 30 branches heading into the storm, putting the health and safety of our associates first. We have redundancies throughout the country, and we were able to transition responsibilities as needed. We are designed to maintain seamless operational capabilities even if we completely lose one of our servers or operation centers on short notice. So it was business as usual for us, although, most products were not available for trading while the markets were closed. Call volumes were light as the storm hit parts of the country that typically generate 1/4 to 1/3 of our trading volume. We made the decision to release our official numbers at the normal time, then postpone this call to give you time to tend to what's most important. As a result, we don't plan to spend too much time today in the numbers themselves, instead, we'll focus more on strategy and where we're going in 2013. You can see the fourth quarter highlights on Slide 3, where we delivered $0.26 per share in earnings, which we feel good about in light of the ongoing challenges in the market during the quarter. On Slide 4, you can see the financial highlights of our fiscal year, which include $1.06 in earnings per share. In summary, we continue to deliver on our strategy, our financial position remains strong, organic growth continues unabated, and we continue to make strategic investments to strengthen our company and our competitive position. In each of the last 4 years, we've gathered assets at double-digit rates. No one else in the industry has done that. In 2008, we had $270 billion in client assets, and today, we're closing in on $500 billion. Derivatives have grown from approximately 10% of our trading volume in 2009, to close to 40% today. Our performance in asset gathering and trading position us well to fight through this challenging environment, and for when the environment improves. We have substantial long-term earning power. Our strategy has worked well and we believe it will continue to work well and you should expect the same from us in 2013. Now let's take a closer look on how we delivered on our growth strategy with a look at asset gathering results and expectations on Slide #5. In our fourth year of double-digit growth, we gathered, on average, $160 million in client assets each business day. We again had strong client service scores in both retail and institutional channels and as a result, client retention remains high. The $41 billion we gathered in 2012 is a credit to our teams working together to generate leads and deepen relationships with both new and existing clients. Within retail, call center referrals to our sales organization continue to drive strong growth. In 2012, referral conversions were up 19% from the previous year despite lower overall investor engagement. Our referral relationship with TD Bank continues to improve with leads sent to our investment consultants up 29% from 2011. Total assets from TD Bank-originated accounts contributed to nearly $1 billion in inflows, the first time we hit that mark in a single year. We are encouraged by these results, and both organizations continue to work on driving even greater volumes. On the institutional side, our sales pipeline remains as robust as ever. In 2012, we captured a record 441 breakaway brokers, a 27% increase over 2011. Veo open access is now working with more than 90% of the technology vendors used by our advisors, and our practice management teams created more than 2,200 new action plans to help advisors run more efficient and growing practices in 2012. When we look at asset gathering in 2013, our focus will again be on maintaining our momentum. The retail organization will focus on continuing improvements to sales, service and our product offerings. We'll also continue to invest in our sales and service channels to continue driving our asset gathering strategy going forward. And we will look to develop new sources of new accounts and assets as part of our next phase of growth. For institutional, the focus is on our offering, continuing to enhance our technology, our suite of products and the support services that help RAAs drive strong growth within their practices. Our breakaway broker pipeline remains full, and we continue to focus on this as a source of new RAAs for the TD Ameritrade platform. Now let's turn to the trading side of our business on Slide 6. We ended the year with an average 360,000 trades per day, an activity rate of 6.3%, almost 1% below our average activity rate over the previous 3 years. If our activity rate was at the average of the last 3 years, our trades per day would have been 45,000 trades per day higher, which would have added $0.15 to our earnings per share. But while investor -- retail investor engagement has slowed, and equity exchange volumes are historically low, we remain an industry leader and continue to gain market share. There are a number of positive trends worth noting. For example, with the adoption of derivatives across our client base, options now represent 31% of trading volume in the fourth quarter. And combined with futures and foreign exchange, total derivative trading volume represented 40% of trading volume. Mobile continues to grow, averaging nearly 8% of our trades per day in the fourth quarter. In fiscal 2012, we averaged 1,800 new users every day, up 32% from 2011. We know that investors who use mobile platforms are more engaged in the markets, and we tend to see increased trading activity from them over time. When we look to 2013, we will continue to focus on innovation, and we will also focus on the next phase of growth, which we'll see coming primarily from 2 places: first is futures. The natural progression for traders is from equities to options, and then from options to futures. We're seeing an increase in the number of clients seeking approval to trade this product, which tells us investor interest is growing. And second is derivatives for advisors. This year, we launched our Options Market Center for RAAs. More than half of advisors with more than $100 million in total firm assets now use options. And since the launch of the Options Market Center last fall, option trades per day among RAAs have grown by 36%. Turning to Slide 7. As we continue to grow client assets, we have also focused on growing a third revenue stream. This revenue stream, which we are highlighting for the first time, includes fees generated primarily from 3 sources: Amerivest, Advisor Direct and mutual fund trailers. We now have a strong product offering in place, and in fiscal 2012, we earned nearly $200 million in market fee-based revenue, a compound annual growth rate of 36% from $76 million in 2009. We have broadened our Amerivest family of packaged products to meet 4 different investment objectives and turned it into a sold product versus a bought product. With these strategies in place early in 2012, year-end balances were up 50% over the end of fiscal 2011. And as the need for guidance and ongoing portfolio management and advice continues, Advisor Direct has had a strong year as well, with converted assets up 41% over fiscal 2011. Our near-term goal for 2013 and beyond is to increase our market fee-based revenue by 15% to 25% per annum. Our revised offering allows us to stay true to our open architecture philosophy, while capturing most of the spread between retail and institutional money management. We feel that our Amerivest and Advisor Direct offerings are now designed properly, and aimed at the right target markets. So we feel good about our ability to now drive this revenue stream even harder. Let's move on to Slide 8. As we start 2013, we continue to benefit from the strong organic growth momentum that we built up over the last 4 years. While the challenge of the global economic uncertainty is following us into the new year, we are cautiously optimistic on the U.S. economy. We're hopeful that after the election, our leaders in Washington will work together to better solve our economic and fiscal challenges, and bring more certainty to retail investors. In our mind, the U.S. is in a better position than other countries to deal with its fiscal challenges. If we can better align monetary and fiscal policy, we will remove much of the uncertainty hanging over the economy and then, we believe, business owners and retail re-investors -- investors will reengage. The more momentum we have going into that environment and the stronger our competitive and financial positions, the better position we are to continue growing and ultimately realizing our substantial long-term earning power. In 2013, we will focus on maintaining our momentum in asset gathering with continued improvements and investments in our sales and service models and processes. On the trading side, if you want to maintain leadership, you must continue to improve, to innovate and seek new opportunities for growth. Derivatives will remain our focus, with increased attention on futures as the next phase of growth for retail traders. The work we've done improving sales processes and expanding and enhancing the marketing of our fee-based offerings has set the foundation for continued growth over the coming years. Now each of our growth initiatives for 2013 require investments. We will continue to invest in our business, self-funding that growth by identifying efficiencies and eliminating waste throughout the organization utilizing our Lean initiative. We will remain diligent on keeping overall expenses in check, and our plan is to have the same level of operating expenses in 2013, while driving industry-leading organic growth. Now when we look at capital deployment, our strategy has not changed. We continue to consider 5 options for returning or deploying capital to the benefit of our shareholders. In order of priority, those options are: one, investing in growth, either through organic means or through acquisition, provided those investments make strategic and financial sense; two, share repurchases; three, a recurring dividend; four, is debt repayment; and five, is a onetime or annual variable dividend. On top of that is how we consider which of these makes the most sense. Whatever we choose to do has to make the right strategic and financial sense for this company and our stakeholders, given the situation we find ourselves in at that point in time, and we strive very hard to preserve all of our strategic options. So for now, we believe that the best strategic and financial use of our capital in 2013 is to increase our dividend by 50% or $0.03 to $0.09 per share per quarter. Until 2010, we didn't have a dividend. Last year, we increased it by 20%, and now we're increasing it by a further 50%. We will also use $250 million to pay down a tranche of our debt in December. It's an odd lot, so we will repay it upon maturity. When you combine the dividend increase with the debt paydown, we will have returned 65% to 80% of our annual forecasted net income. Now the open question is what about further share repurchases? If we were to purchase many more shares, our largest shareholder, TD, and a key strategic partner for us, would have on ownership position above the limit stated in the stockholders agreement, which they would have to rectify by January of 2014. Selling down at current prices would cause them to recognize an accounting loss, even though they got in that position through no action of their own. Leveraging our partnership with TD helps us drive our business model in a way that enables our strong free cash flow, which benefits all of our shareholders. Given this situation, along with a number of other good options we have to return or deploy capital, we have decided that we will do limited further share repurchases. We believe this is the right decision for our company and all of our shareholders at this point in time. That brings us to our earnings per share range for 2013. We expect to earn between $1 and $1.20 per share. Bill will talk more about that in a few moments. Now in closing, when it comes to the macroeconomic environment, I don't have a crystal ball to predict what will happen 30 days from now, tomorrow, or even 3 years from now. Having said that, I do consider myself cautiously optimistic on the U.S. economy and the retail trading environment for 2013. I'm optimistic that once we get through tomorrow's election and get that behind us, our leaders in Washington will begin to work across the aisle to take our fiscal challenges on and provide clarity and thereby removing some of the uncertainty that has caused business leaders and investors to stay largely on the sidelines. So when retail sentiment improves, and it will, activity rates will normalize rapidly. A more positive outlook by business people and investors will turn investor sentiment faster than many people believe, particularly, given the amount of cash sitting on the sidelines or invested in risk-free assets right now. Over the last 4 years, we have improved our business model. We've strengthened our offerings for traders, investors and independent registered investment advisors. We've gained market share in trading, and we've gathered more than $140 billion in net new client assets. We've maintained a clean balance sheet and a strong financial position, and we believe that we have a differentiated business model that drives strong free cash flow and will deliver substantial earnings power in a more normalized market and interest rate environment. We've built a strong competitive position and we'll use that position to drive the next phase of our growth. Being the better investment firm for today's investor means never resting, being proud of your accomplishments, but never satisfied. It is a journey that never ends. In 2013, our goal is to do the same thing all over, but do it better. And with that, I'll turn the call over to Bill.