Wing Hsieh
Analyst · Benchmark
Thank you, Lisa. Hello, everyone, and thank you for joining us today. I am pleased to report that we had a very productive 2018, achieving a number of record-high operational and financial numbers, including gross billings, revenues, gross profit, adjusted EBITDA and historically low adjusted net loss, while establishing a solid foundation upon which we are transforming our business into a powerful CRM and marketing cloud platform.
Before I discuss how we are doing this, I would like to note that gross billings on mobile audience solution were up 91% in 2018 compared with 2017, helping us achieve a record high in overall gross billing of around USD 400 million for the year. As such, we continue to lead the independent marketing technology industry in 2018. At the same time, we further expand our consumer data sets to 780 million active users profiles in 2018. These metrics are a testament to iClick's ability to continue to strengthen its competitive advantage as China's leading independent marketing technology provider.
Through years of experiences servicing clients, our valuable data sets and strong data analytics capability put us in a position of strength as we grow our CRM business. A significant rationale to develop our CRM business spend from China emerging new retail or smart retail market are growing an innovative market involving the combination of online and offline solutions. The Chinese retail market is set to become the largest in the world in 2019, surprising the U.S. by more than $100 billion in sales. And new retail is a key driver of this growth as most of you are familiar with CRM and marketing cloud business models like Salesforce.com and Adobe in the U.S. market.
We are experiencing a similar business opportunity in China to help retailers and resellers understand market dynamics on a timely basis and improve business strategies to ultimately enhance sales and operational efficiencies. Growth of the new retail markets aligns perfectly with our close working relationship with Tencent as it provide assets to a SaaS market established through mini programs on the widely used WeChat platform. These programs provide a perfect ecosystem for us to deploy marketing technology and CRM solutions, presenting iClick with the high growth, high margin, recurring revenue stream.
According to a Frost & Sullivan report, the social e-commerce market is estimated to grow at 35.5% CAGR from 2017 to 2022. As part of our efforts to further develop our CRM business, we announced earlier this month an investment in Changyi Information Technology which was valued at approximately USD 10 million, giving us approximately 50% ownership in the company. The investment provides iClick with much faster assets to compete offerings direct towards China's emerging new retail markets.
By the end of 2019, we anticipate our CRM business will account for a significant gross profit contribution of around low to mid-teens. The CRM business, we have a gross margin profile in the ratio of 60% to 70%. The recurring revenue streams associated with this SaaS model, coupled with strong margins and building reception from our existing client base, make our CRM solution a natural feed for iClick. We are building an ecosystem that fully integrates CRM with the marketing cloud systems.
To date, we have successfully deployed our CRM solution with a number of well-known international brands, including a global oil and gas company, a multinational consumer goods corporation and international fashion and retail companies.
We also announced during the fourth quarter the use of our CRM solution to help Hefei National High-tech Industry Development zone optimize its data capabilities and foster more business opportunities for the thousands of enterprises established in the area. This is yet another example of how we are establishing our CRM solution among enterprises that need help optimizing clients’ business.
The diversification of iClick business is critical as we adjusted to the overall macroeconomic environment, whether it is influenced by the U.S.-China trade relations or regional economic pressures. Indeed, the diversification that the CRM business brings to iClick dovetails with the overall health of the company's core marketing technology business.
Before turning the call over to Terence, I would like to discuss a few key initiatives that continue to strengthen our performance-driven marketing business which remain poised for healthy organic growth in China and Asia as a whole.
For example, our recent pilot with Ctrip allows brands to easily identify and directly target the more than 130 million annual outbound Chinese travelers, and we have seen significant progress with this platform in Southeast Asia, Korea and Japan. And we see very positive impact on a number of global brands. We plan to further develop high value-added services that deliver ROI to customers by enhancing consumer profiles across different verticals. We are fueling this growth through strategic investment and partnership such as Ctrip.
We also continue to enhance our data sets through apps that help our customers further optimize their marketing decision. The integration of data from these apps into our existing platforms helps us improve our gross margin. Additionally, our strong relationship with advertisers enable us to get first mover and exclusive marketing deals. There are a lot of exciting opportunities ahead for iClick, and we believe that our core business and emerging CRM solutions are well poised to propel our growth for another record year in 2019.
With that, I will now like to turn the call over to our CFO, Terence Li, to review the fourth quarter financials.