Good day and thank you for standing by. Welcome to the Alarm.com Fourth Quarter and Full Year 2024 Earnings Conference Call. At this time all participants are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised today's conference is being recorded. I would now like to hand the conference over to your speaker today, Matthew Zartman, Vice President, Strategic Communications and Investor Relations. Please go ahead.

Thank you, Kevin. Good afternoon, everyone. Joining us today are Steve Trundle, Alarm.com's CEO; and Steve Valenzuela, our CFO. During today's call, we will be making forward-looking statements, which are predictions, projections, estimates or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties that may cause actual results to differ materially from our current expectations. We refer you to the risk factors discussed in our annual report on Form 10-K and our Form 8-K, both of which will be filed shortly with the SEC, along with the associated press release. This call is subject to these risk factors, and we encourage you to review them. Alarm.com assumes no obligation to update these forward-looking statements or other information that speak as of their respective dates. In addition, several non-GAAP financial measures will be discussed on the call. A reconciliation of GAAP to non-GAAP measures can be found in today's press release on our Investor Relations website. I'll now turn the call over to Steve Trundle. Steve?

Thank you, Matt. Good afternoon, and welcome to everyone. We are pleased to report fourth quarter and full year results that exceeded our expectations. Our SaaS and license revenue in the fourth quarter was $165.7 million, up 11.7% over the last year. Our adjusted EBITDA for the quarter was $46.4 million. I want to thank our service provider partners and our employees for their contributions to our 2024 performance. We continue to see nice momentum in the business as we finished out 2024, particularly in the commercial security and energy hub parts of our business. On today's call, I'll review our performance in the primary areas of the business and then provide more details on our recently announced acquisition of CHeKT. In 2024, our North American residential business continued to be the largest component of our diversified business. Our advantage in this area comes from our scale, the quality of our offerings and the outstanding relationships we have built over the years with our service provider partners. We've been focused on this market with a sustained commitment of resources for longer than anyone else. While the market remains competitive, our service providers generally have little patience for less complete offerings. Consumer demand for professionally installed and serviced smart home security solutions remains solid. One product that we recently released for residential and particularly for the residential rental market is the new pro-thermostat HQ. This unique thermostat product connects to our cloud directly via an onboard cellular communicator. The pro HQ does not depend on a WiFi network to provide connected thermostat capabilities. So a builder that builds a home and wants to remotely control the temperature and humidity of the property before it's sold, now has a connected thermostat solution that does not require an internet subscription for the property.…

Thank you Steve for your very kind words and confidence in me. It’s been a true partnership which for me has been very special. After nearly eight and a half years, this is a good time for me to retire from Alarm.com and consider the next chapter in my journey. I’m committed to remaining in my role for a sufficient period of time to ensure a smooth transition. It’s been my greatest pleasure to play a part in Alarm.com’s growth from $248 million to over $900 million in annual revenue and raising over $1 billion in cash, leaving the company with a strong balance sheet. I’d like to thank the employees of Alarm.com, in particular, the finance team for their support. I’m especially proud of the strong finance team that I’ve had the pleasure of developing and leading over these years. This gives me great satisfaction knowing that Alarm.com will be in very good hands. I’d also like to thank the Board of Alarm.com, our partners, investors and analysts for their support. I am confident that Alarm.com will continue to be the leading platform provider of connected properties for the next decade and beyond. I look forward to following Alarm.com’s progress. And with that let me turn to review our fourth quarter and full year 2024 financial results and then provide guidance for 2025 before opening the call for questions. Fourth quarter SaaS and license revenue of $165.7 million grew 11.7% from the same quarter last year as we continue to see good growth in our commercial, international and EnergyHub markets. For the full year of 2024, SaaS and license revenue of $631.2 million grew 10.9% over 2023. Our SaaS and license revenue visibility remains high with a revenue retention rate of 95% in the fourth quarter above our historical…

[Operator Instructions]. Our first question comes from Saket Kalia with Barclays. Your line is open.

Okay. Great. Hey guys thanks for taking my questions here. Congrats Steve Valenzuela on your retirement.

Thanks, Saket. It's been great to work with you. I'll be around for a little while longer, though.

Yes, absolutely. Listen, tip my cap to you nonetheless.

Thank you.

Steve, maybe for you – on the quarter, it was great to see SaaS and license revenue growth accelerate versus the growth that you saw in Q3. Can you just maybe talk about what drove that acceleration? And how you sort of marry that growth versus the guided growth for SaaS in 2025 at somewhere between 6% and 7% growth?

Sure. Yes. I would point to, first and foremost, EnergyHub overperformed in the quarter. Typically, EnergyHub has a strong season in Q4. They actually overperformed in terms of their savings for the utilities. They also brought a new utility partners as well. And so that was a very good contribution. I would also point out to OpenEye. OpenEye continues to roll out SaaS to their new subscribers, the new customers, and they performed really well. So those are really some of the major contributions to Q4. You also saw that international is now 5% of our total revenue in the past quarters [ph] of total revenue. So those are the key points, 6% of total revenue in the quarter, right? It was 5%. So that's – so those are some of the points that I would point out for overperformance in the fourth quarter. Comparing to 2025, in the past, we've talked about some of the headwinds from ADT+. So we've modeled in 2025, the transition to ADT+, that's about a 200 basis point headwind and also with the license revenue in 2025 being mostly flat to 2024. That's another 200 basis point headwind to growth. And then we also modeled a stronger dollar. We've seen the dollar strengthen over the last couple of months, especially related to the Canadian dollar. We modeled in a 20 basis points or 30 basis points headwind against growth for 2025 related to currency.

Got it. Got it. That's super helpful. Very helpful bridge. Steve T, maybe for my follow-up for you. Obviously, hardware is not the core business here. But just to make sure the question is asked. I'm curious if you could just talk about any potential impact of tariffs on that hardware business?

Sure. Yes, good question. It wasn't that long ago that we were spending a lot of time dealing with tariffs. So we're in a posture now where we're sort of reviewing tweets and other news releases each morning to anticipate what type of reaction we should have. Fortunately, we made a lot of effort previously to move the majority of any manufacturing we do out of China. So very little exposure to China at the moment. Most of the hardware that we produce is made either in Southeast Asia, the U.S., there's a little bit in Mexico and a little bit in Europe. So obviously, watch sort of the back and forth on Mexico, but it's fairly minor. So we're not at the moment, sitting where I sit today. But again, waking up each morning and reading the news and being ready to react. But at the moment, we're not impacted by much by the new tariff activity. That said, we have taken steps to bring in some inventory over the last quarter and expect to continue to do that where possible. So you may see a little bit of trend line in our financials actually that reflects our desire to bring in inventory and being a little bit more of a defensive posture should there be tariff activity that [indiscernible].

Very helpful. Thanks guys.

[Operator Instructions] Our next question comes from Adam Tindle with Raymond James. Your line is open.

Okay. And my congrats to Steve V, as well. I know you're not done quite yet. I look forward to having you at our conference here in a couple of weeks. But congratulations on the announcement. We'll certainly miss you.

Thanks, Adam. Looking forward to seeing you in a couple of weeks.

Yes. So I wanted to ask on the growth businesses collectively have become, obviously, a big part of the story, growing about 25%, I think you said last year. For Steve V, I wonder if you could maybe just touch on the growth expectations for that piece of the business that might be embedded in your 2025 guidance and the contribution from the acquisition here embedded in that? And then for Steve T, maybe a bigger picture question in light of this, just the strategic view on that bucket of the business. It's almost as if we've got kind of two different businesses we're running here, one that's growing over 20%. And when we back into the other pieces of the business growing closer to middle single digits. I wonder if you might just kind of assess the two different pieces of the business that you have there, the synergies between the two? And what would prompt you to think about strategic options, whether that's spinning, splitting, those sorts of things. Thanks.

Sure. Adam, I guess I'll start with the growth initiatives for 2025, we're essentially modeling the same growth that we seen in 2024. And if you could talk about the acquisition of CHeKT, it is an early same company. It is included in our guidance for 2025. There's a modest contribution in SaaS revenue for 2025. We bumped up our guidance for 25 for SaaS from the initial look. So part of that is related to the acquisition of CHeKT. And then I'll turn it over to Steve Trundle.

Sure. So yes, on the strategic view, our view is that we've one of the primary sort of intangible assets of the company are the set of relationships that we've developed around the world in the channel. And when we got started, of course, we were almost exclusively focused on the residential intrusion part of the market. And what we're focused on doing now is unlocking the potential of that channel in a broader set of areas. And almost everything we're doing kind of maps directly to that with the exception of EnergyHub even there, there's some overlap. So I think – and there is a lot of synergy between the R&D piece on residential and commercial. Oftentimes we find features that we did for someone that owns three homes that are now relevant for someone that has three business locations as a very simple example. So we think it's what the market is asking us to do. It's what our service providers are asking us to do. We – it gives us a way to compound the capital that we're producing in the core residential component of the business and it's allowing us to sustain growth rate with a lot more diversity in our revenue streams. On the EnergyHub piece specifically, we just think we have a nice business there that is still strategic and has a long runway ahead. So there's some overlap. The more people we can enroll and the different types of DRMS or demand response services, the more valuable EnergyHub becomes. And of course, the rest of our channel is installing IoT devices every day and we'll continue to do that. So we get this kind of unique opportunity to drive enrollment up and enable the EnergyHub business to be even more valuable. So there, there's not quite as much overlap on the R&D, but it's a business that we think is – will continue to be strategic.

Got it. That's helpful. Maybe just as a follow-up, I appreciated all the additional disclosures on kind of breaking out those growth businesses. Certainly caught my eye. I think I heard it correctly that OpenEye is nearly $20 million at this point. And I was going back through my notes and I think it was about a tenth of that size five-ish years ago when you acquired it. So I guess the part of that question would be if we use that as a case study presuming that we're going to continue to invest in sort of growth areas like an OpenEye, what were the key attributes that led to this level of a successful outcome? And as you think about opportunities to potentially replicate the OpenEye type of growth trajectory, where would be the key areas of focus?

I'd say the – in terms of key attributes and something we look for every time is the quality of leadership. So we're very pleased with that the founder of the business, the OpenEye business still leads the business and has been very adept in helping the business continue to grow. Now the special sauce, I guess, that we have brought to that business and we look for opportunities where we can do this is we know how to build a SaaS business. So in this case with OpenEye, we had a great company with a great set of customers primarily focused on monetizing through hardware sales. And we saw an opportunity to shift into much more of a cloud format and render services in the cloud. And from that I have been able to drive really nice growth, albeit off a small base, but now it's becoming on a SaaS basis pretty relevant and that $20 million doesn't capture the hardware piece that also exists there. So we'll continue to look for that, and I think when we – both of those are key attributes. When we look at the business we just acquired, we still get very good about leadership there. We think we're early and we think we can help format the business to drive even more contribution in SaaS and meet the needs of the market. So that's kind of what we're looking for.

Got it. Thank you.

Yes.

One moment for our next question. Our next question comes from Mason Marion with Jefferies. Your line is open.

All right. Thanks for taking my questions and congrats to you Steve on the retirement.

Thank you.

So I wanted to – I wanted to stick to the 2025 outlook here. So residential home sales have remained pretty subdued. What are you guys assuming regarding churn and NRR? Should we continue to expect stability in that NRR around that like 95% level?

Yes. I mean, that's the high end of what we've seen. So it's hard for us to say, hey, we think it's going to get even better. But certainly that just exactly what you said that the softness in people moving is contributing to a high revenue retention rate at the 95% level. We think that probably holds this year. We also have a dynamic where the more recently acquired customers are typically using a larger component of our services and almost are more than half are also using video services. So that results in two things. The subscribers a bit more sticky because they're using the system every day. The other dynamic at play though is the ARPU is higher. So what attrition we do have right now tends to be of the lower ARPU accounts and what's sticking around are the higher ARPU accounts. So we think those two dynamics probably persist into 2025.

Understood. And then you launched your AI deterrent product at CES. What's the initial feedback been from customers and partners so far? And then do you think this can help drive your video penetration higher in 2025 and beyond?

Yes, I think so. To answer the last question first, I think that type of functionality is currently novel in the industry. So gives you something to talk about, get people excited about. It has the capacity to really unlock a lot of the cost associated with remote video monitoring and take that offering from being sort of a commercial, maybe high end residential niche offering and turn it into more of a mass market, small business and residential offerings. So the enthusiasm is definitely there. And as you know, if you followed us for a while, it takes our channel a bit of time from the time we release something sort of enthusiasm to the point where they have it on the price list that all their salespeople are using every day when they go out and visit customers. So it will be a little bit of a lag, but we're seeing encouraging, I would say, enthusiasm around the product and it actually is being installed in some set of installations already today and working, which is good. So far so good.

Great. Thank you.

Thanks.

One moment for our next question. Our next question comes from Adam Hotchkiss with Goldman Sachs. Your line is open.

Great. Thanks so much for taking the questions. And Stevie, I'll add my well wishes to you as well going forward. I guess to start with you, I wanted to dig in on margins for next year. I know you – we've talked historically about the sort of 18% margin level and you outperformed that in Q3 and we're a little bit ahead of that in Q4. I think the guide next year is for around 19%. What are the puts and takes there? Where are areas of investment next year that you're really focused on? And how should we think about sources of upside?

Sure. Hey, Adam, this is Steve T speaking. So at the moment we're in a pattern where I would say R&D expense, which is the primary expense driver that impacts EBITDA margin is going to grow at roughly the same level as revenue. And we are getting increasingly some operating leverage out of our G&A cost structure and then sort of out of the increasing maturity of some of the growth venture businesses. We did notably, so you're seeing a slightly higher Telegraph on the EBITDA margins going into his year, a little bit of a walk up seems to be continuing. And I do want to point out that that's happening even after we just completed an acquisition of an early stage business, which you can imagine probably has some associated burn – associated with it given where they are today. So we're going to continue to kind of rationalize costs, look for efficiencies and gradually move this number forward. But what we're comfortable with as we look at 25% as sort of this 19% to 19.5% margin level.

Okay, got it. That's super helpful. And then, Steve T. Just another follow-up for you. On ADT, I think you mentioned for the second consecutive quarter you're still expecting that roughly 200 bps headwind for the year. Just maybe any changes from three months ago in terms of what you're seeing in the beginning of the year, year-to-date around the ADT component and that headwind would be helpful. Thank you.

Sure. No real changes. I mean this quarter they report I think after us in a about a week or so. So we'll look for their public updates on where things are. We're still modeling though that the corporate residential business will move off entirely the Alarm.com platform. As we've said before, there are other parts of ADT that we expect will continue to be contributing and we can to have a good partnership there. So some of those areas are certain facets of the dealer channel potentially. And then potentially some of the areas in small business may not be ripe for transition just yet, but we'll let them update on where that rollout is.

Understood. Thank you very much.

Sure.

One moment for our next question. Our next question comes from Stephen Sheldon with William Blair. Your line is open.

Hey, thanks. And I'll pass along my congrats to Steve on the retirement as well. On the maybe just on the international side, can you talk some about expanding service provider partners there, how much that might help your distribution and what that might mean to the growth profile within the international piece over the coming years, which as you kind of mentioned, 6% of revenue now, up from 5% before, just kind of how are you thinking about the growth outlook there now with better distribution?

Yes. So we continue to believe that we can drive a higher growth rate on the international piece than on the rest of the business in aggregate. So we're going to continue to focus there at the moment. If I think about sort of the last five, six years, we've probably been mostly focused on the whales, if you will, internationally, the largest service providers that oftentimes have a multi country footprint and therefore have a much more complex and sophisticated platform need than an operator that is regional in nature doesn't have to deal with multiple languages, multiple localizations, that sort of thing. So that's been our focus. As we get to a little bit more scale, which is where we are now, I just want to build out the ballast in that business which requires really opening our arms to more of the regional players and the small, in some cases smaller local players. Oftentimes those are the ones that are handling the most bespoke solutions that leverage the most components of our platform for a single installation. So we're going to work towards that. It should be a long-term. If you look at North America, the long tail of our partner base drives a lot of business and over time we would hope to assemble a similar long tail internationally. And it doesn't happen overnight. It's sort of a steady commitment of four or five years, but should be additional contributor to international growth through time.

Good to hear. Makes sense. Maybe just as a follow up within the kind of core residential piece in SaaS and license, I guess. How are you thinking about the ARPU expansion opportunity 2025, 2026? Some of the bigger factors that could help near term as we think about increasing attach rates, especially for things like video solutions, pricing increases, et cetera. Do you think you can drive the ARPU higher here as we think about the next couple of years?

Yes, good question. So when we think about the residential piece, we just have to remember we have a pretty massive base of existing subscribers there. And while we can upsell some of those subscribers, you still have a sort of an anchor on the overall average ARPU that we report. It's hard to move that average number too much. That said, new subscribers are coming on with a richer set of services. Over half of all new subscribers residentially now are being installed with an Alarm.com video system in addition to an intrusion system. And 99% of those customers are getting our video analytics package. So those two things together drive a little bit of ARPU lift on your new installs. And as we look at the emergence of this RVM space and what we can do with AI deterrence, we would hope that we find an additional sort of tailwind to ARPU. The benefit though in the macro number sort of unfolds through a long period of time as the older accounts a trade-off and the newer accounts sort of become the average. And that will take a bit.

Makes sense. Thank you.

Yep.

One moment for our next question. Our next question comes from Darren Aftahi with Roth. Your line is open.

Yes, thanks for taking my questions and I'll offer my congratulations. Great to work with you. Steve. Two if I may. In the past you guys have talked about the acquisition of EBS out of Pull in and integrating your software with the communicator there. I guess where do we stand with that integration? Is that going to be a needle mover in 2025 or is that something that's still kind of a work in progress. And then second question, just a clarification on the SaaS bump relative to your preliminary outlook. Is that entirely from the checked acquisition or is it part of that organic. Thanks.

Thanks Darren. I guess I'll start with the EBS question and I probably know the answer on the other one too. But yes, so yes, the Bluebird. This should be the year that we start seeing meaningful, some meaningful sales I believe probably mid-year from EBS. Granted, just to refresh memories, the EBS platform is designed to be a very low-cost platform so we're not going to see it as a place where we're driving a ton of ARPU. It's designed to allow service providers and a bigger set of service providers to take over legacy accounts that run on a bunch of different platforms. So we should start to see some contribution. I believe we're already seeing a little bit. I think that will step up around the mid-year point and be not quite a massive Bluebird, but be a little bit of a Bluebird for the international business in the second half of the year. On the SaaS bump versus the initial look, I guess I'd say on that is we did not need to complete an acquisition to hit our initial number. So, there is some SaaS contribution from check that we're modeling in, but it's less than the aggregate of the initial look increase we at this point. There's also potentially some hardware time contribution, at this point though the hardware contribution is still pretty minor and we don't like to be too aggressive in forecasting hardware sales. So we didn't bump that number at this point either. And I guess I should make the point we also didn't lower EBITDA despite it being sort of an earlier stage business that will require some investment as they ramp. I think it'll be a fast growing but early-stage business this year.

That's helpful. Thank you.

Yep, sure.

And I'm not showing any further questions at this time. So, ladies and gentlemen, this does conclude today's presentation. You may now disconnect and have a wonderful day.