Katherine A. Mabe - President-Business to Business
Analyst
Okay, thank you, Tom. Well, as you know, at Encompass we're focused on the mass affluent and we're focused strategically on building core strength around pricing and underwriting discipline, claims excellence, and really good distribution management. And with regard to the profitability challenges we're experiencing and continue to experience at Encompass, we're using a three-pronged approach. So we're looking at the same things that Matt talked about. Rate increases, underwriting actions and expense reductions. And you can see how we're leaning into rates, if you take a look at page 14 of the investor supplement. You can see almost 10 points of rate that we are planning to take or have taken, on the auto line, and it's broad based. It's across 29 states. So 85% of the book is getting a significant rate increase in the auto line. In homeowners, we're also taking rates as well, and you can see that on page 14 of the investor supplement. And you can see, it's even more aggressive in location-specific rates, and we have a couple of really outlier states in terms of problematic performance. We're taking really strong action. And that's impacting that PIF number, that negative PIF number, significantly. From an underwriting perspective, we're focused at agency level actions related to profit and correct class, like Matt talked about. Things like insurance to value. Some of the things that we needed to strengthen to compete in this channel. And then, across the country, we strengthened our inspection standards on homeowners and looked at some of our payment practices around late pays and reinstates. From an expense perspective, you can see on page 59 in the Q that we're down 0.6 in the quarter and 0.8 on a year-to-date basis, and that's from managing our technology expenses, our people expenses, and our distribution costs. So, we've reduced commissions in our monoline auto line of business, because, as you know, in Encompass, we're focused on package policy growth. So, your question is a good one and it's a journey that we've been on for a while in Encompass. We are working aggressively across all those fronts, the strategy around mass affluent, strong disciplined pricing, excellence in claims, and really skillful distribution management to reposition Encompass for long-term profitable growth.