Alex Shootman
Analyst · Citi. Please go ahead
Thank you, Andrew. Thank you all for joining us today. I’m pleased to report another quarter of strong performance. In Q3 2022, Alkami grew revenue 34%, once again ahead of our expectations. We also exited the quarter with 13.7 million live registered users on the Alkami platform, up 2.3 million users compared to the prior year. This past quarter, we continued to make progress on our key priorities, which we shared with you at the beginning of the year. The first two are to become the digital banking provider of choice for banks, similar to our competitive position with credit unions, and increase our add-on sales. In the first 9 months of 2022, we have outperformed our expectations in both of these areas. We signed 10 new platform logos in the quarter, including 1 bank. This brings our year-to-date 2022 new logo wins to 15 credit unions and 7 banks. The 7 bank wins so far this year outpaced the 5 wins we had during all of 2021. And our momentum continues with an additional 4 banks closed following the end of the third quarter. Our add-on sales momentum continues with Q3 representing the best quarter of the year in terms of total contract value and add-on sales represents 34% of total sales for the first 9 months of 2022. In addition, we renewed 6 client contracts during the third quarter and 11 client contracts year-to-date. The 11 client renewals represent 5% of our ARR and added $40 million to our client contract backlog, which is now $755 million. We also expect to renew an additional 5 to 10 clients during the fourth quarter. Our results continue to demonstrate the energy and passion our Alkamists have to create great outcomes for our clients and position Alkami as the preferred digital banking provider in the industry. Thank you to fellow Alkamists. I am inspired by you daily. I often get questions on the macro environment from the investment community, so let me share some thoughts based upon customer interactions since our last earnings call. The first three themes are consistent since the beginning of the year. The fourth is a change. First, our clients and target market require modern banking solutions at a level of functionality all of us experience in every aspect of our lives. They consider it mandatory innovation, and we expect this trend to continue. People want a bank where the technology is seamless, modern and secure. And for many, they need digital banking more than they need a local branch, effectively making the digital platform the front door of the financial institution. Just last week, I talked with the president of a bank prospect with almost $10 billion in assets who told me, Alex, a great digital experience has become a must-have channel for us. Our customers want an easy-to-use e-branch that is constantly refreshed with new products and services. Second, digital user counts continue to rise and we are experiencing double-digit user growth amongst our clients. This is primarily driven by consumers and businesses seeking financial choice. Historically, we manage our finances from 1 or 2 accounts. But today, businesses and consumers have as many as a dozen accounts across multiple institutions. Forward-thinking FIs see digital product explosion as a growth opportunity, and our own research finds greater financial product penetration is driven by higher digital banking engagement. Third, FIs are realizing that the data they have in their core and digital banking systems is the best data available to target and deliver personalized and relevant messages and offers. The transactional data that FIs have about their customers is uniquely their own and unavailable through other sources, including those coming from web searches and visits. They understand that they have an opportunity to create a walled garden in which they understand their customers, segment their customers effectively, create high-conversion offers and deliver those offers in-channel to their customers. And fourth and this is the change. Our customers have told us that the last several years have been an environment in which they had deposits and were focused on loan growth. And while they are still focused on loan growth on the deposit side, they’ve experienced a rapid shift to a need to attract deposits. And to attract deposits, they are investing in digital onboarding technologies, and some of our credit union customers seek commercial accounts as a way to bring in new deposits and are in need of a great digital business banking experience to attract new customers. These themes are why in a challenging economic environment we continue to see strong demand and high-growth expectations. Our sales pipeline continues to be stronger than at any point in our history, and there are few digital banking companies who can provide a modern cloud-based solution along with the capacity and track record to manage over 1.7 million digital user implementations at a time. Alkami is proud to be a leader and one of the fastest-growing companies in the market. And now I’d like to share with you a few product updates from the last quarter, starting with business and commercial banking. Today, we can fully serve our target bank market with our retail and business portfolio. But we wanted to pressure test the competitiveness of our offering. And during September, we hosted a focus group of executives from banks ranging from $3 billion to $160 billion in assets who are not currently using Alkami’s digital banking product. After spending 2 days together reviewing demonstrations of our business banking products, they confirm that our business banking solution is competitive and differentiated. A key theme in the discussion involves Alkami’s approach when developing our products. We did so by investing hundreds of hours sitting with business end users and financial institutions, better understanding their pain points in business banking, whether in the complexity of assigning privileges to business users, the challenges in managing transaction origination limits for cash management clients or the time wasted on administrative errors that can be disruptive for the end user and the financial institution. As one of the focus group participants put it, Alkami has built a product with banks and did not rely only upon Alkami’s view of what a bank should need. These discussions validate our strategic direction and give us confidence in our ability to have the same success in the bank market we’ve had in the credit union market. Next, I’d like to update you on our data analytics and marketing products. As I stated earlier, most FIs know personalized and relevant communications are a requirement in reducing attrition and expanding relationships. Our 2022 acquisition of Segmint is targeted at this strategic priority for our clients, and I am excited about our product progress last quarter. We completed the initial integration of the Alkami digital banking platform and Segmint’s data analytics and marketing products. This means our clients are now able to seamlessly leverage the target audience from Segmint’s key lifestyle indicators directly in the online and mobile banking experience. Alkami clients are able to deploy user-specific content, driving product recommendations, financial coaching and retention-oriented personalized messaging into the digital banking environment. Additionally, this integration enables Alkami clients to attribute results to marketing campaigns by capturing and sending user interactions from the digital banking platform back to the Segmint solution. These enhancements are in the current release and being made available to our clients. This is the first step that moves Alkami closer to our goal of being both a digital sales and service platform for FIs. Finally, I’d like to provide an update on the launch and rollout of our new mobile platform. As a reminder, this new platform was a complete redesign that includes an enhanced user experience, enabling our clients to customize and expand their mobile solutions while doubling our own mobile development velocity. We started launching new clients on the platform in mid-Q2. And in Q3, we started moving existing clients. 86% of our clients are now on the new platform with the majority of the remaining clients set to go live by the end of the year, another proof point in Alkami’s ability to deploy new technology. At the beginning of the year, I shared with you five company priorities. And let me recap. First, we are committed to becoming the digital banking provider of choice for banks while maintaining our market leadership with credit unions. When we started the year, we talked about 5 to 10 bank wins for 2022, and we are ahead of schedule. Including new sales through to date, we’ve added 11 bank new logos and the year is not yet over. Second, we continue our focus on growing add-on sales. We saw progress on this priority during the third quarter, adding to our year-to-date success. Add-on sales represents over one-third of sales so far this year and are 120% higher than 2021 for the first three quarters. Third, we continue to allocate investment to make our platform the foundation of our clients’ digital banking infrastructure. All of our customers have an analog back office and they need to offer innovative digital products and experiences to their customers. And it’s our intent that Alkami will be the operating platform that allows them to connect their past with their future. Our focus is to become the most scalable and extensible platform in the market. Fourth, we continue to strengthen our focus on talent, ensuring that Alkami becomes the employer of choice in our market. For example, by embracing a remote work strategy, we have reduced our time to hire and we’ve been able to fill key hard-to-find skills. And finally, fifth, we will remain agile on the M&A front. For the remainder of 2022, we will be focused on the integration of Segmint, our bank strategy and our platform scalability. But if we see opportunities that fit our portfolio and drive value for our customers, we will pursue them within our capital return requirements. In closing, thank you again for joining the call to hear about Alkami’s Q3 results. We are proud of the quarter and we are energized by the opportunity in front of us. And with that, let me turn the call over to Bryan.