Andrew Harrison
Analyst · Savi Syth with Raymond James
Thanks, Ben and good afternoon everyone. Eco what you've heard from others. The commercial business ended the year on a very strong note. Our total revenue grew 7.9% in the fourth quarter on just 3.5% capacity increase. This translates to unit revenue growth of 4.2%, which we believe will exceed industry by over 350 basis points. Both leisure and business demand was solid this quarter. I'm pleased report that New York and California Transcon performance were both among the top three TRASM improvement stories for Alaska. Our team have worked hard this year to recover from the challenges we faced early in 2019 and have made a positive impact turning those markets around. This is a testament to what we know to be true, putting the right aircraft in the right markets when combined with Alaska's high quality product and service is a win for both our guests and Alaska airlines. An important contributor to our revenue growth has been a premium product. You may recall the prior 2017, our mainline fleet was segmented into just two classes. First, in main cabin with the regional fleet only main cabin. At that time premium product revenues comprise just 7% of all revenues, with 70% of revenue generated by main cabin seats. Today first class and premium class represent 22% of our total revenues. This mix will grow as we complete the reconfiguration of the airbus to bring the premium product mix in line with the rest of the fleet. On the regional side of our business, we also see solid demand for premium seating on the Embraer 175s. We are intentional about how we manage our premium product business. Our goal is to keep out premium cabins affordable, provide generous benefits to our loyalty members while competing effectively against our peers. In the fourth quarter, first class revenue was up 19% on 13.6% more seats. Premium class revenues were up 16% on 14.5% more seats. This momentum will continue into 2020 as we complete the remainder of the retrofit and focus on more effective merchandising of our premium cabin. RASM from our premium products was 54% higher than generated by our main cabin and a six-point improvement from the fourth quarter of 2018. On the loyalty front, we once again saw double-digit percentage growth in our revenues this quarter. Revenues include mileage plan commissions on a credit card as well as redemption revenues included passenger revenue. This quarter's performance caps off incredible years of growth in our loyalty program since the acquisition. I'd also like to note that this quarter's results concluded four consecutive quarters of year-over-year RASM growth and a strong close to the year. Total revenues in 2019 grew 6.3% to $8.8 billion on 2% capacity growth. RASM for the full year is up 4.2% more than 200 basis point of industry. An additionally, this represents approximately 50 basis point over expectations we've shared with you at our Investor Day in the fall of 2018 and represent the highest full-year relative RASM increase since 2011. We started talking you about an inflection at the beginning of 2019 and we are pleased that our results this year demonstrates that we achieved. As Ben mentioned, it is imperative that we carry the momentum we built in 2019 forward and we will be squarely focused on building strength in the areas of merchandising, demand generation and innovation. To improve the execution of revenue initiatives and the guest experience, my organization has recently undergone a structural realignment to better anticipate and serve the needs and desires of our guests. The drivers of our revenue have fundamentally changed over the past decade, where that were once predominately driven by main cabin ticket sales, we now manage a fully segmented cabin that houses numerous in dollar segments including first class, premium class, save affairs and loyalty revenue. A new organizational structure better reflect how we do business today and we'll improve both the guest experience and our revenue performance. The company is long been a leader in merchandising and technology, a key enhancement to the commercial organization was appointing Charu Jain as Senior VP of Merchandising and Innovation. This new division will also include responsibility over distribution and e-commerce. Charu who was previously Alaska's CIO brings the technology experience. She'll be working with all our leaders to not only drive merchandising, but innovation that will be squarely anchored in revenue generation, improving the guest experience and developing tools for employees so we can deliver our products and service with excellence. We are very confident that Charu's leadership will drive us to regain a top position in the disciplines. Also on the technology front, the implementation of our new revenue management system is well underway. This project is a multiyear investment, which will bring advanced forecasting capabilities along with revenue and network optimization support. We pay plan to complete the first phase in the back half of 2020. While incremental revenue delivered in the first year is small at around $20 million. The capability and supports will unlock more significant revenue potential in the years to follow. As I shared on our last call, our 2020 revenue includes the carryover of 2019 revenue initiatives and synergies of approximately $125 million, and this will be concentrated in the first half of the year. Half of this represents synergies such as cross fleeting and the other half revenue initiatives such as the annualization of Saver Fare and other ancillary price changes. Additionally, the focus we're putting on merchandising, demand generation and innovation is expected to drive additional revenue growth with most of the opportunity skewing to the second half of the years, some of the larger initiatives require the activation of new technology. We will be updating you on the progress of our 2020 initiatives throughout quarterly revenue guides. This afternoon, we established our first quarter guidance ranges. Capacity growth will be approximately 4% and unit revenue is expected to grow between half a point and three and half percentage. While Q1 is the weakest seasonal period in the industry, we've seen indications of strength in the early weeks of the quarter relative to last year. To-date, pricing is been stable and structural changes to our network in January and February to better match our network to demand patent is resulting in some nice load factor increases and we expect to outperform industry unit revenues this quarter. 2019 with a strong year company by great momentum, delivering margin improvement through higher RASM and a better guest experience remains the commercial team's number one priority as we enter 2020. We've demonstrated our ability to identify and execute against high-quality self-help measures in 2019 and are confident that the additional opportunities we've identified will be similarly successful in 2020. And with that, I'll turn it over to Brandon and Shane.