Scott Sheldon
Analyst · Barclays
Thank you, John, and good afternoon, everyone. Before I get into the first quarter themes, I'd first like to thank you from this management team and to all of our customers, team members and partners through out the network. This continues to be an incredibly unpredictable time and we were certainly not immune to the impact Omicron had on our operations in late December and the residual impact for most of the first quarter. We had claims position, crudes position. The planning team did an outstanding job aligning peak holiday capacity with our internal capabilities. And unfortunately, over a 30-day period starting December 20, we canceled nearly 1,000 flights or over 12% of our schedule. We went from having 20 folks offline due to COVID over 400 in a 10-day span. Perhaps more importantly, was the longer-term impact on our frontline training pipelines and the training needs to train and deploy team members throughout the network to meet future scheduling needs. Before I get into pilots, which is clearly dominating the headlines these days, I want to take a minute to talk about operational trends. Historically, we prided ourselves on leading the industry in a controllable completion factor and targeting high 70% on-time performance. Unfortunately, we're falling short of these targets in this current environment, some reasons being self-inflicted, some being very much out of our control. Looking back at full year '21, we led the industry in being the only carrier to exceed 2019 capacity levels, which drove an incredible 17% adjusted EBITDA margin. We are best positioned to take advantage of the leisure recovery cycle. We made a conscious decision to keep as wide as a selling net as possible, but it did come at a cost that's reflected as us being lasting completion and on-time performance. Clearly, we have lots of work to do. Fast forward to today, our network is simply much more complex than this first than it was in first quarter of '19. Year-over 3-year departures are up 13% on crime-based growth and aircraft growth of approximately 50% and 40%, respectively. During the quarter, we opened two new bases Appleton and Influent [ph] which brings our total to 23 up from 15 in 2019. We plan on opening our 24th base in Provo this fall and pre-pandemic environment, many of these attributes that give us operational and commercial advantages in these small markets or headwinds today, small bases, which are loosely defined as 5 aircraft or less are highly dependent on a certain level of labor stability and are more or less relied upon to operating stand-alone entities. There's a high degree of focus on dispatch reliability and labor consistency, particularly our flight crews. Without labor consistency, we will be challenged to drive substantial improvements in performance, which is undoubtedly our key focus as we move into summer. Moving on to pilots, pilot staffing and pilot nutrition. We are seeing some of the same themes as our industry peers with perhaps a slight difference. We continue to be successful in bringing on quality applicants. Since July of last year, we've hired over 200 pilots through April, and our May and June classes are already filled to target levels. That would bring our total hiring levels to nearly 250 pilots, which was just short of our projected 270 target need for summer flying 2022. Attrition levels on the other hand, are elevated above historical norms and have impacted our first officer ranks the hardest. Year-to-date, we've lost 8 crew members to other carriers, primarily to legacy carriers and 123 total since May of last year. And the last thing I'd like to touch on is our efforts to ratify a new contract with our pilots. It's our number one focus, and it's critical to stabilizing our current workforce and to meet the demands of the airline as we look into 2023. Given the attrition trends we were seeing in mid fourth quarter of last year, we made a substantial effort to expedite the framework of a new deal. Since January, we passed four comprehensive proposals that touch on everything from rates, rate guarantees, retirement, scheduling, work rules, quality of life enhancements and investments in virtually every stock crew members interface with daily. It's an unusual approach for sure and is no way meant to short change the process as our pilots are critical to the success of this company, and we hope to have something positive to report in the near future. In closing, I'd just like to thank our team members and partners. Once again, your patience and preserverance in this environment has been tremendous, and we are here to support your efforts to help make this the premier leisure brand in the travel space. We've always prided ourselves on being ultra flexible and taking calculated risks. This year will be no different, and I know we'll take some lumps. That being said, we feel we struck the right balance to drive operational performance while maximizing earnings potential, and we look forward to a successful summer. And with that, I'll turn it over to Scott Dean.