Welcome to Assurant’s Second Quarter 2020 Earnings Conference Call and Webcast. At this time, all participants have been placed in a listen-only mode. And the floor will be open for your questions following management’s prepared remarks. [Operator Instructions] It is now my pleasure to turn the floor over to Suzanne Shepherd, Senior Vice President, Investor Relations. You may begin.

Thank you, operator, and good morning, everyone. We look forward to discussing our second quarter 2020 results with you today. Joining me for Assurant’s conference call are Alan Colberg, our President and Chief Executive Officer; and Richard Dziadzio, our Chief Financial Officer. Yesterday, after the market closed, we issued a news release announcing our results for the second quarter 2020. The release and corresponding financial supplement are available on assurant.com. We will start today’s call with brief remarks from Alan and Richard before moving into a Q&A session. Some of the statements made today are forward-looking. Forward-looking statements are subject to risks, uncertainties and other factors that may cause actual results to differ materially from those contemplated by these statements. Additional information regarding these factors can be found in yesterday’s earnings release, as well as in our SEC report. During today’s call, we will refer to non-GAAP financial measures, which we believe are important in evaluating the company’s performance. For more details on these measures, the most comparable GAAP measures and a reconciliation of the 2, please refer to yesterday’s news release and financial supplement. I will now turn the call over to Alan.

Thanks, Suzanne. Good morning, everyone. We’re pleased with our second quarter performance. We reported operating earnings per share, excluding catastrophe losses of $2.90, up 27% from the prior year period. Net operating income for the quarter, also excluding catastrophe losses was $179 million, an increase of 24% from last year, demonstrating the continued strength and resiliency of our business. Results were above our expectations, reflecting the stability of our large installed customer base, significant client partnerships and embedded growth in Global Lifestyle. We also benefited from improved results in Global Housing. Declines in investment income and foreign exchange were more than offset by lower claims activity and expense management efforts. The initial negative impacts from COVID-19 in April gradually improved in May and June, resulting in a modest net positive to overall net operating income in the quarter. Year-to-date, net operating earnings per share, excluding catastrophe losses grew 24% and net operating income increased 21%. Even after adjusting for $16 million of one-time items during the first half of the year, our results came in at the high-end of our model pandemic scenarios. Given our strong performance in the first half and improved visibility for remainder of the year, we have decided to reinstate and increase our outlook for full-year 2020. We now expect 12% to 16% growth in operating earnings per share, excluding catastrophe losses, an increase from our initial outlook of 10% to 14%. This reflects continued growth in Connected Living, expansion within multifamily housing and improved profitability in our specialty business. Our outlook assumes a continuation of current business trends and, therefore, does not take into account a material increase in infection rates from COVID-19, which could lead to a significant change in consumer behavior, access to distribution channels, or impact to financial markets. While we expect…

Thank you, Alan, and good morning, everyone. Let’s start with Global Lifestyle. The segment reported earnings of a $122 million, up 11%, compared to the prior year period. This increase was primarily driven by continued mobile growth, mainly from programs added in the last several years in North America and Asia Pacific. Lower claims activity outside of the U.S. in Connected Living and Auto also drove improved results. Our mobile trade-in business benefited from higher average selling prices due to scarce supply of used devices. This was partially offset by lower overall volumes due to COVID-19. Global Automotive reflected a $4 million discrete client benefit in addition to reduce claims activity, mainly from our OEM clients outside of the U.S., as a result of COVID-19 stay at home orders. Overall earnings growth was partially offset by decline in Global Financial Services from weaker results in Canada and anticipated declines in legacy credit insurance. Unfavorable foreign exchange also pressured results in the quarter. Looking at total revenue for Lifestyle, net earned premiums and fees were down $40 million, or 2%. The decrease was driven primarily by lower mobile trade-in volumes due to store closures from COVID-19 and foreign exchange movements. This was partially offset by increased enrollment and new mobile programs, especially as carrier stores began to reopen in the latter part of the quarter. Within in Global Automotive, revenue grew 3%, primarily reflecting prior period sales of vehicle service contracts. Sales and auto have rebounded since April and are nearly back to pre-COVID levels year-over-year. We will continue to monitor trends as sales levels today will impact future earnings for the business. Looking forward to full-year 2020, we expect growth in Lifestyle’s net operating income, compared to full year 2019. However, we also expect that earnings in the second half…

Thank you. The floor is now open for questions. [Operator Instructions] Thank you. Our first question comes from Mark Hughes of Truist Securities. Your line is open.

Hey. Good morning, Mark.

Good morning, Mark.

Good morning. Thank you. Could you talk about the T-Mobile announcement? It sounds like you’re going to be providing mobile contract services to new customers. Could you give a little detail? Is this going to include the back book as well or is it just new customers? What’s the timing, potential financial impact, all of that?

Yeah. No, Mark, thank you for the question. I’d start by saying we’re very proud to be T-Mobile’s partner for the past decade and assisting them in their journey to be the Un-carrier. As they migrate the stores over, the legacy Sprint stores, which they started last weekend, we will be offering our device protection program to all of the legacy Sprint customers as they come into a store. So that’s very positive. It is only go forward though, which is typical in our markets. So we’re starting with zero former Sprint customers. It will take time to grow that book of business, although obviously, it’s a very positive long-term thing. And we’re going to be investing as the program starts ramping over the next month or two, or quarters or so. But, again, very positive and we’re really proud of the partnership we’ve built with T-Mobile.

And then I assume this is publicly available, but the pace of new Sprint customers, any sense on that you can share?

I think it would just be what we normally see, which is over a cycle, call it, somewhere around three to four years is when people come into the store to turn in their handset, get a new handset or purchase a new one. So, it’s similar to the other programs we’ve launched in the last couple of years. We would expect it to grow and build over the next 3-plus years.

It’s great. Can you talk about the mobile contracts overall? You had mentioned in Auto business that you are pretty close to where you were pre-COVID. How about on the mobile service contracts, your kind of sales trajectory, as you sit here today versus pre-COVID?

Yeah. If I step back a little farther and talk about broadly the impacts from COVID on mobile, what we’ve seen over the last quarter or so is lower trade-in volumes, really as stores were closed and there was disruption in the marketplace. We were fortunate that that was offset by higher margins as we went through the quarter. But we definitely have seen lower trade-in volumes. Although, that’s now recovered as we head into June and July, things have really returned more back to pre-COVID. If you look at our subscriber count, we feel great about where we are. Our installed base is 53 million. We continue to grow in the U.S. and Japan, which are our critical markets. We did see pressure in Latin America, which is really the most disrupted region globally in terms of new sales. But overall, it’s really a large recurring revenue base that really sets us up well for the future.

The losses in housing, the underlying losses, I think you’ve mentioned you get some benefit from favorable weather, which frankly seems you’re [un-countered] [ph] to many or most other carriers. But then you got some benefit from better underwriting and claims processing, I think you mentioned use of the AI. Could you talk about that? How much does that mean for your losses, if this persists?

Yeah. Maybe I’ll start and, Richard, feel free to add on to this. So if we look at kind of the non-cat loss ratio, it was a little bit below what we normally see, really driven by a couple of things. With people at home, there was less loss in theft, there was less water damage. We mentioned a little bit less weather just in the quarter. Equally importantly, we’ve been investing over the last few years in our AI and underwriting initiatives and we’re starting to see the real benefits of that and a dramatically better customer experience with much quicker payment of claims, much faster processing. But, Richard, what would you add?

Yeah. Thank you. Just a few things, Mark. Good question. I think part of it, obviously, people are staying home, and so COVID, I think in some respect helped us during this period, as they’re watching their houses a little more closely. As Alan said, really the AI initiatives, the claims initiatives that we have really help us with efficiency and just staying on top of claims much better and processing them better. I’d also say that the underwriting has improved. Last year, we talked about small commercial and some losses we had there. We got out of that business, so that’s a plus for us. That won’t come back. And also within our specialty area, we’ve looked at, we talked about a single contract with a client that we changed significantly. So, all of these things will bode well for us in the future.

And just a final one, the $275 million you mentioned in the trade-in you’re going to fee rather than growth; that will all show up in the fee line, and is that neutral to earnings?

Alan, do you want me to take that?

Yeah. Please, Richard.

Yeah. So, yeah, the $275 million, that’s the contract change that we had in Lifestyle that you’re referring to, that’s an annualized impact that we’ll have. And if you think about it before we were actually buying in the units and then selling them out, so we had kind of the gross amount going through the fee income, net amounts going through cost of goods sold. Now, we’re more administrating that business. So you will see those 2 lines go down, the income line, but also cost of goods sold, the SG&A line that we showed in the supplement, will go down as well. And then, I guess, everything that we pointed out in our prepared remarks, as we think it’s a really good move for us, it provides more stability in terms of that trade-in business, it takes some of the pricing risk out from us. So, all-in-all, we’re really pleased with it, but we did want to set up to the market that revenues will go down, but we’re not expecting a material bottom line impact on that.

Thank you very much.

All right. Thanks, Mark.

Our next question comes from Brian Meredith of UBS. Your line is open.

Hey. Good morning, Brian.

Yeah, thanks. Good morning.

Good morning, Brian.

A couple of questions here for you. First one, just back on the whole T-Mobile transaction, is it possible to frame kind of what the potential revenue opportunity is from picking up the additional Sprint customers?

What I look at is, you can see publicly how many subscribers Sprint has, and you can assume over the next 3 years, we’ll pick up those subscribers. So that’s how I think about it. But other than that, we generally don’t talk about client specifics, but it is a very positive development for our mobile franchise.

And just curious, as I think about it historically, when you pick up a large customer like that, it’s kind of a drag on earnings, maybe for a year or so, should we still expect that?

Yeah. That’s typically the case is, we have the upfront costs for things like integrating technology for regulatory filings, for marketing, for training. So we’re in the middle of starting to invest those costs right now. So it certainly is a bit of a drag in the short-term, but a very positive long-term.

Sure. No, absolutely. And then I’m assuming it’s in your guidance for the year, so you’re expecting that to kind of kick up in the second half.

Yes, the investments, right, because we start again, as I mentioned earlier, we start with no subscribers from legacy Sprint, but it will build over time as we go through the next few years.

Terrific. And then a quick question here on the LPI business. I understand that better quality mortgages today, foreclosures are probably delaying some of the activity there, penetration. But have you got any statistics or do you take a look at what mortgage delinquencies and how they track relative to your LPI penetration?

Yeah. So a couple of thoughts on that. So we want to be clear, we don’t expect to benefit in LPI this year. If you look at what’s going on with mortgage forbearance, we’re actually – it’s a bit of a COVID-19 headwind. We’re seeing a lower REO volumes and that’s impacting 2020’s outlook. But if you look broadly at the housing market, we are starting to see delinquencies begin to creep up, and obviously our product is an important product that protects both the consumer and the banks and we’re well positioned if the housing market does weaken for a growth there in 2021 and beyond.

Yeah. I mean, if you just – to looking more 2021, I didn’t know, if you’ve got any kind of correlation statistics as mortgage delinquency trends are bit standing free, they’re running around 7%, does that equate to a certain amount of penetration that you typically see?

Yeah. What I would say is, we’re monitoring what’s happening there. There is always a lag in our placement, but we’re well positioned and it’s just hard to predict whether those delinquencies will translate into our product in place or not just given what’s going on currently in the market. But, I mean, we do feel well positioned and we do anticipate there’ll be up [Technical Difficulty].

…last question here, I’m just curious, any thoughts on the Bank of America renewal? Obviously, NatGen is getting purchased by Allstate. Any thoughts around that when that could potentially happen?

Yeah. So as it’s been talked about previously, it’s common knowledge that that RFP is in the market, which is the first time that we’ve ever had a chance in the last decade to participate in that business. And we’ll see what happens over time, but we do believe we have the industry leading capability in the market. We’ve been investing heavily in our technology, we offer a superior client and consumer experience. So we’ll see what happens. But we feel well positioned for any piece of business that comes into the market.

Great. Thank you.

Thank you, Brian.

Your next question comes from Michael Phillips of Morgan Stanley. Your line is open.

Hey. Good morning, Mike.

Hey. Good morning, guys. Thanks. And so, guys, first off just high level on the revised outlook. I guess, how do we think about – we’ve seen some reversal on open – reopenings and some uptick in cases across the country and more concerns there. So how do we match that with your uptick in your outlook with your comment that it doesn’t contemplate any uptick in COVID infection rates?

Yeah. So I think the starting point is, our business is really driven by our installed base, and that large installed base have nearly 300 million customers, over 300 million customers is there. We have a very resilient business and what we’ve seen even in July, for example, if you go through the various sectors, auto new sales of our product in July were back at or above pre-COVID levels, even as there is disruption in the U.S. marketplace. If you look at mobile, we mentioned that trading activity in July was back what we expected earlier in the year. Multifamily, we were impacted early by COVID, clearly, but as we’ve gotten into July, we began seeing the new sales rebound and be back to what we expected to see. So pretty much across the board. The exception is probably Preneed. Our Preneed new sales are still lagging 10% to 15% below where they were same year pre-COVID. But our business is strong and really driven by that installed base. And so the other important point I’d make is, as we talked about in the prepared remarks, we still expect to grow second half of 2019 – sorry, second half of 2020 versus second half of 2019, despite some of the uncertainty and headwinds from COVID-19. So we’ll certainly continue to monitor it, but we feel good about the business trends we’re seeing in our portfolio.

Okay. Thanks, Alan. That’s helpful. And just a couple of little nuances here. One more question. You’ve talked previously about some places that are overseas, where things were shut down, I think Hong Kong, some trade imposes in Hong Kong. Any impact this quarter on things like that? And are those places up and running again? Or should we expect kind of a future impact from those going forward?

Yeah. So just to clarify on that comment, what we were referring to there is in the first quarter, we had some disruption in our ability to sell phones into Hong Kong and China. This goes back to January and February. That normalized in February. And as the virus migrated from East to West, we’ve not seen any further disruptions in Asia Pacific. If you look around the world, the market that’s been most disrupted broadly is Latin America. And we’ve seen a greater impact on new sales in that geography than anywhere else in the world. We are seeing a little bit lower claims than expected in places like Europe. Again, probably a reflection of the shutdown, but we’re starting to see that normalize as we head into Q3. So at this point, we see things trending kind of back to normal, both on new sales, as well as on claims.

Okay. Thanks. And then multifamily housing, typically, you get a bit of a bump there, because of some time. I assume there’s a little bit of an impact there. Can you talk about that and maybe any impact on, I guess, demand? Or any impacts on the rental business, because of the recession?

Yeah. We were clearly impacted back in the second half of March and April as people just didn’t move, but that has rebounded and our sales are pretty much back to what we expect this for in July. So we were off track, but pretty much back on track now. And if I really step back on our multifamily business, we’re really proud of the franchise we’ve built. We now have 2.3 million policyholders. We’re profitable. We’ve been growing that franchise rapidly. Over the last few years, we’ve outgrown the market, even as different competitors have entered. And it’s really driven by our strong diverse distribution with both property management companies, as well as our affinity partners. It’s driven by our ongoing investments in digital and CX, which helps us sustain a really competitive, attractive product for consumers. And then we’ve got a lot of potential over time with our point of lease product, which has gone slowly this year just as landlords have been disrupted with COVID-19. But over time, we expect penetration to grow as we rollout our point of lease, which really provides a seamless kind of consumer experience as they move into a property.

Okay, great. Thank you, Alan. I appreciate it.

All right. Thank you.

Our next question comes from Gary Ransom of Dowling & Partners. Your line is open.

Hey. Good morning, Gary.

Yeah. Good morning. I wanted to see if I could tie the new guidance at least a little bit into the original Investor Day guidance of the 12% going into 2021. It sounds like you’re ahead of what you originally were talking about at this point. And I just – can you add any commentary on what your new guidance might mean for that old guidance?

Gary, it’s a very fair question. We do always look at a multi-year period, because over time, short-term fluctuations might impact any given year. But if you look at net operating earnings growth, so this is ex-cat, not EPS but earnings, we grew earnings 11% last year. If you look at the midpoint of our new outlook, we’re looking at least 12% earnings growth this year. So we’re ahead, both in 2019 and 2020 versus our long-term. So as we think about 2021, I would say a few things. We have a strong track record of profitable growth. I think we’ve demonstrated that we have a resilient business model that’s been proven to be able to navigate the pandemic. We have strong cash flow generation. And we still expect to grow in 2021. It’s obviously, very early, so we haven’t completed all of our planning and modeling for next year, but we are ahead. And so we may grow a little slower next year than we might have originally thought just because we’ve grown more rapidly in 2019 and 2020. But we remain confident that we will continue to grow earnings over time in next year, really driven off of our installed base of customers, some of the new programs that we’ve just won and we just announced, for example, the Sprint, T-Mobile. And just we continue to expand our offerings. The purchase of Alegre in Australia is another example, which really allows us to strengthen our repair and logistics capability, not only in Australia, but in Asia Pacific. So, we’ll provide an update later, but we feel good about the long-term profitable growth of our company.

Thank you for that. That’s helpful. A slightly related question, is this dip in revenues that you saw and maybe this is mostly about auto, but was it a big enough dip that it will actually affect what we see in the earned premium and then – and fees as it gets earned out in the future somewhere? Will there be an echo of this or is that – am I kind of making too much out of that?

Alan, do you want me to take that?

Yeah, please. Yeah, please, Richard.

It’s a good question. I mean, what we’re really seeing is a quarter, a dip and primarily from March and April when the dealerships closed down. And as you know, the unearned premium actually earns out over a number of years, call it – think about 3 to 5 years in the future. So the way I think about it, it’s a small thing. I think you used the word echo maybe. But dealerships, as Alan said, are now opening, our volumes are back. So, I wouldn’t think that going long-term we would see much of an impact, if anything from just this blip in the last couple of months there, March, April.

Okay. That’s fair. Thanks.

Yeah, Richard. Yeah, what I’d also add is, if you look at car sales, car sales are still down a little bit, but our volumes have more than recovered, which is what we normally see in economic downturns, dealers work harder to place our products when they’re having fewer car sales and we’re definitely seeing that in June/July.

And one more over on the renters product, we had a public company or an IPO of Lemonade, with a new technology, and I wondered if – how you think about that, if that’s a threat at all or just if you have any comments about it?

We spend a lot of time looking at our markets, and potential new entrants and changes in the marketplace. And what I would say is, over the last couple of years, even as new entrants have come in, we have continued to outgrow the market and gain market share. And it’s really a function of our strengthen in distribution, as well as the investments we’ve made and continue to make in digital and CX. So, we feel good about our position and we expect continued growth in multifamily regardless of who is entering the market.

All right. Thank you very much.

All right. Thank you.

Thank you.

Our final question comes from Mark Hughes of Truist Securities. Your line is open.

Hey. Good morning again, Mark.

Yeah. Thank you. The typical penetration when we think about the Sprint customer base, are you able to share what their current penetration is in terms of service contracts or just broadly speaking, what might one expect if we look at their overall subscriber count, but presumably some portion of that are actually going to be service contract customers. What’s the right ratio to think?

Yeah, without commenting on a specific client, because we normally don’t do that. If you look at the U.S., the average penetration now for our product is, call it, roughly high 40%s, high 40%s. So you could assume something like that over time for new clients as well.

And then NatGen, the acquisition by Allstate, do you expect Allstate to do anything here in the lender-placed market?

I couldn’t really speculate on what Allstate might do. What I would say is we are in a very good position, right? So we mentioned on the prepared remarks that over the last year or so, we’ve renewed 80%-plus of our tracked loans. That was in part as we’re rolling out our new technology, which is a real differentiator. We wanted to work with our clients to make sure our business was solid and in place. So, I think our track record speaks for itself. And we feel like we have a strong and compelling proposition, no matter who we’re competing against.

Understood. Thank you.

All right. I think that’s it for questions. So I want to thank everyone for participating in today’s call. In summary, we had a strong second quarter and a strong first half of the year. We will continue to monitor trends with the global market related to COVID-19. But we believe we are well positioned to deliver on our strategy and financial objectives, both in 2020 and beyond. We’ll update you on our progress on our third quarter earnings call in November. In the meantime, please reach out to either Suzanne Shepherd or Sean Moshier with any follow-up questions. Thanks, everyone.

Thank you. This does conclude today’s teleconference. Please disconnect your lines at this time and have a wonderful day.