Greetings. Welcome to the conference AdaptHealth Second Quarter 2021 Financial Results Conference Call. [Operator instructions] Please note, this conference is being recorded. I will now turn the conference over to your host, Christopher Joyce, General Counsel. You may begin.

I'd like to welcome everyone to AdaptHealth Corp.'s earnings conference call for the quarter ended June 30, 2021. Everyone should have received a copy of our earnings release earlier this morning. If not, I'd like to highlight that the earnings release, as well as a supplemental slide presentation regarding Q2 2021 results, is posted on our Investor Relations page. In a moment, we'll have some prepared comments from Steve Griggs, CEO; Josh Parnes, President; and Jason Clemens, Chief Financial Officer. We will then open the call for questions. Before we start, I'd like to remind everyone that statements included in this conference call and in our earnings release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act. These statements include, but are not limited to, comments regarding our financial results for 2020 and beyond. Actual results could differ materially from those projected in forward-looking statements because of a number of risk factors and uncertainties, which are discussed in our annual and quarterly SEC filings. AdaptHealth Corp. shall have no obligation to update the information provided on this call to reflect subsequent events. Additionally, on this morning's call, we will reference certain financial measures, such as EBITDA and adjusted EBITDA, and adjusted EBITDA less patient equipment CapEx, which are non-GAAP financial measures. This morning's call is being recorded, and a replay of the call will be available later today. I'm now pleased to introduce our CEO, Steve Griggs.

Thank you, Chris, and thanks to everyone for joining our call. This week marks the first six months for the combination of AdaptHealth and AeroCare. Our original thesis has been confirmed. We are in a business with secular tailwinds since more and more healthcare is being delivered and monitored in the home, and we have proven that we can grow both through acquisitions and organically. Accordingly, by combining our companies, we envisioned we would improve patient access, patient experience, and clinical outcomes. With this vision in mind, we continue to execute on our strategy of organic growth, improving operations, and closing accretive acquisitions. We do this by leveraging technology and workflow to improve our operations and have already achieved significant direct and indirect cost savings via purchasing volumes. In addition, six months into the combination, we've seen great progress toward our synergy plan, including consolidating 88 locations and implementing our digital logistics and RCM platforms. Our synergies activities are substantially complete. We remain confident in our previously communicated synergy target of $50 million annually and $30 million in 2021. On the sales front, we made strong progress reorganizing and focusing our combined 615 person sales force. As part of this reorganization, we have taken the best training, tools, and practices and applied them across the entire business. We believe through the -- through our sales efforts and the re-supply engine, we will maintain an organic growth rate of 8% to 10% over an ever-increasing base. Most importantly, by combining our operational teams and leaders at all levels across the country, we believe that we will be more powerful than the sum of our parts in pursuing our mission to empower our patients to live their best lives out of the hospital and in the home. The success of our combined…

Thanks, Steve. My remarks will focus on the key aspects of our strategic road map, including operational technologies, chronic disease management, and how these capabilities help enhance our overall business. I'll also comment on our diabetes integration and growth progress. But first, I'd like to discuss the operational impacts of the Respironics recall announced by Philips on June 14, 2021, that is affecting the entire sleep health industry. Philips Respironics has been a great partner of ours for years, and we're committed to working through these challenges together. For our business, there are two operational areas: the first is patients currently on billable census with products on recall, and the second is the supply chain for the new devices that could potentially impact our ability to meet new start demand. We have several levers available to mitigate the potential shortage, including inventory management, asset recovery, and alternative suppliers. There was no financial impact to Q2, but we believe the potential impact to the second half of 2021 could be up to $30 million of net revenue. We expect much of the shortfall in setups would be delayed until 2022 and likely recaptured, and we'll have a better perspective on this by the time we report next quarter. Turning to the key aspects of our strategic road map. We're very pleased with our continued adoption of our e-prescribe technology. For example, in our diabetes product line, approximately 40% of new orders are currently flowing through this technology and more importantly, our cycle times are down significantly. This reduction in cycle time drove improved patient and provider satisfaction. We have advanced one of our key technology synergies between Adapt and AeroCare. Our proprietary real-time end-to-end logistics delivery platform enables mobile-friendly order tracking and communication with our patients. This technology is the backbone…

Thanks, Josh. Good morning, and thanks for joining our call. For the second quarter ending June 2021, AdaptHealth reported net revenue of $617 million, an increase of 166% from the second quarter of 2020. As detailed and defined in our Q2 2021 earnings supplement, AdaptHealth's organic growth for the quarter was 10.1%, supporting our long-range organic growth estimate of 8% to 10%. This growth was again led by new starts in our diabetes product line and continued strengthening in our sleep business, following the lull of new starts impacted by the pandemic in mid-2020 as a frame of reference, pro forma net revenue for the quarter was $632 million, driven primarily by Spiro Health Services and Healthy Living. Beginning in Q1 2021, our pro forma net revenue disclosure in our Form 10-Q includes all acquisitions completed in the period as opposed to just material acquisitions, which were previously disclosed. We intend to maintain this increased level of disclosure going forward. Turning to profitability. Our adjusted EBITDA was $148 million for the quarter, resulting in an adjusted EBITDA margin of 23.9%, up from 21.6% in the first quarter. We benefited from a full quarter of AeroCare that historically delivered higher margins than the stand-alone AdaptHealth business. Additionally, our synergy program continues to roll along and is absolutely on track, contributing to higher margins for the quarter. On the regulatory and governmental front, there have been a series of positive announcements across our industry. First was the extension of the public health emergency announced on July 20th. The extension will provide continued reimbursement benefit for the next 90 days when the extension will be reevaluated. Our updated guidance includes the current PHE extension, but it does not include any future extensions. Additionally, CMS announced relaxed standards for CGM qualification, removing the four…

Thank you, Jason. Before we turn to questions, I'd like to thank our 9,068 employees across our 678 locations for their contributions to a successful second quarter. Also, we appreciated their continued commitment, passion, and excellence toward advancing our strategy of organic growth, improving operations, and accretive acquisitions. Thank you, and now let's open up for questions.

Thank you. [Operator Instructions] Our first question comes from Brian Tanquilut with Jefferies. Please proceed with your question.

Hey, Good morning, guys. Congrats on a very solid quarter. I guess, I'll start off with a question, let's address the elephant in the room. I guess, for Jason, a lot of people have been asking us about your organic growth mask. Any clarity or any other color you can share with us? And maybe some visibility into what Q1 and Q2 would have looked like using more traditional organic growth mask, just to address that point that a lot of investors have been focused on?

Sure, Brian. Good morning. Well, first, I'd start with the continued and increasing disclosure that we're bringing to our 10-Qs. You probably heard that in my prepared remarks. As part of Q1, right, so this is prior to any of the kind of various reports that might be out in the market over the last several weeks, we made a change to how we disclose acquired revenue. We've now included every dollar of acquired revenue in the quarter. Historically, the company had included only material acquisitions, and so not all dollars were included. So that is a change. We think it's just better visibility and transparency. You will expect to see that in our 10-Q that we will file following the call and also going forward. So the second thing we did in terms of added disclosure, you'll see on our Q2 supplement that we posted to the AdaptHealth website early this morning under our Investor Relations page. You'll see Page 7, a continued bridge of organic growth. We start with reported net revenue growth, right? So that's the $617 million that we reported this quarter against the prior year of $232 million. The next step that we're demonstrating is pro forma net revenue. And so that, again, is included in our Q, right? It's the definition that you'd expect. It's just the standard ASC 805 definition of pro forma revenue, and that's showing $632 million of Q2 against $572 million on the prior year. The next step, so in our definition of organic growth for the company, we've made two adjustments. The first is B2B revenue. I mean, I think it's no surprise, we continue to exclude that from our kind of analytics. It's not recurring revenue. We're very proud of it, as Steve said in the prepared remarks, but we don't include it or assume it's a go-forward contribution to the company. The second thing we demonstrate is there's a difference between pro forma -- the formal definition of pro forma revenue versus acquisitions that AeroCare made from January 2020 until we acquired AeroCare. So as you all know, AeroCare was highly acquisitive, and so we've pulled those acquisitions out. We think it gives a somewhat distorted view of growth, if that's counted in. And so that's the final adjustment we've made. So again, that full bridge is included on Page 7 of our supplement. In terms of -- I think when you say traditional same store, you might be alluding -- or I'm sorry, when you say traditional organic growth, you might be alluding to same store. I'm going to pass that to [Technical difficulty] -- yes, I'm going to pass it to Steve to reiterate why that's not a metric that we use to run our business.

Yes. Thanks, Jason, and Brian, too, for the question. So first, I just want to be clear and reiterate our belief that our business will grow 8% to 10%. We expect existing businesses and including the acquisitions to grow 8% to 10%. So our managers out in the field are incentivized to grow their revenue level, not what they had three or 12 months ago. So if a regional leader has a $100 million revenue base and we acquire $20 million in revenue in the region, we're looking at incentivizing them to grow $120 million in revenue. And so whatever that point is, we look out 12 months and say that should grow 8% to 10% or whatever level we have in store for them. So when you talk about same-store growth, we just don't manage that way, and we don't account for it that way. I'll give you an example in the State of Texas. You know, Adapt had business in Texas in 2019 and in 2020, they acquired a very good business in Healthline. Almost immediately, the integration process started combining locations from legacy Adapt into Healthline and back and forth. And then they're doing a few other smaller acquisitions, and all those got combined into the existing operations. Then, in February, AeroCare was purchased. We had a very large presence in Texas, almost equal to the Adapt. And as we indicated, with AeroCare and Adapt combining offices, Texas was no exception. Multiple offices were merged together. So our Texas regional leader doesn't try to manage growth for a particular location in a particular time. She manages the entire region. And now the merged region is significant for her and her goal for her and her salesmen is to grow the combined region 8% to 10%. And while at the same time, making it more efficient. So that process right there makes it extremely difficult, I would argue almost impossible, to calculate a same-store growth because there's no more same stores. They've all been merged in together. And so that's why we look at what are we at today and we want to grow that business. Does that make sense?

Yes. No, that's great. I really appreciate that and thank you for all that color. And I guess, my next question, since I have you, Steve, I think at the beginning of the year, when we were looking at your long-term growth targets, one of the things you guys mentioned was trying to buy $100 million to $150 million worth of revenue a year. You're already at $300 million this year. So clearly, you've demonstrated your ability to acquire, your intent to maintain a robust pace of M&A. So should we be thinking that there's more in the pipeline? And how are you thinking about the integration of these deals and just the ability to bring them in and continue growing these assets that you're acquiring?

Yes. I mean, so right now, the pipeline is very large. Surprising to me somewhat that we have this many of really, really quality assets that AeroCare coveted to have a chance to -- prior to this and Adapt did, too. So I think the acquisition activity is going to be pretty robust for us for the rest of the year and into 2021 -- 2022. So how do we combine them? Well, the acquisition work and the -- and the part of that is already done for AeroCare. So that team is available to work on other acquisitions. And then when we start combining them and integrating them, well, that's mostly done by the local managers and the regional managers. So for instance, if they're going to -- if they're working on that and they're working on this particular acquisition in the State of Texas, for example, and they get that done, we'll -- we might have an acquisition going on in Tennessee. That's a whole different team that's making sure that that gets combined and integrated in their operations. So as long as we're not piling them up on top of an operational team one after another, which we don't do, we should be able to handle that fairly efficiently.

Gotcha. And then, my last question for Josh. In your prepared remarks, you talked about how you feel like you can grow in the diabetes space together with the market. And I think Dexcom's out there with sort of a five-year guidance of like 20% volume growth. So, is that -- and I know your guidance is in the 10% to 12% range for kind of the long-term growth here in diabetes business. So, is that just still being conservative with a view on diabetes? And is the 20% kind of the good near-term number to be thinking about?

Yeah. Thanks, Brian. So, I think our diabetes businesses, as a reminder, is a smaller portion of our overall business. So, even if you were going to get a higher organic growth number there, it nets into kind of 8% to 10% over the entire organization. But diabetes for us has been -- we've been in it for about a year now, and it's been great. Out of the gate, we've been pushing e-prescribe and all the things that we've learned on the HME side of the business. I think about re-supply, e-prescribing, some efficiencies on intake technology and that's really allowing our prescribing partners and physicians to really get a much more efficient experience and also under the medical benefit as well to really drive efficiencies in that process and the documentation process. So, that's then allowed us really to grow with the market, and Dexcom and others are out there saying it's 20%-plus. We believe that we can grow in line with that. Over time, our goal certainly is going to be to take market share. But obviously, we're generally new in the business, and we're learning as we go, but it's been a really great start so far.

Yeah. And I would add, Brian, that -- to Josh's comments, we've got six fantastic businesses that we're now running. We're an integrated platform. But the first one was acquired just July 1st of last year. So, we're just getting into this business now for a little over a year. As we had said on previous calls, as we get a little more data behind us, if it continues, our trends continue, and we are indeed above that 10% to 12%. You can expect us to refresh that perspective as we start talking about 2022 guidance as we'll do in about 90 days from now.

Awesome. Congrats again. Thank you, guys.

Thank you. Our next question comes from Pito Chickering with Deutsche Bank. Please proceed with your question.

Hey, good morning, guys. Thanks for taking my questions. Two quick ones here to start off with. Looking at the revenue guidance from December when you guys acquired AeroCare, you had $2.05 billion, $2.2 billion of revenues and then compare that to the new guidance of $2.38 million versus $2.48 million. You said in the press release that you have acquired $300 million of annualized revenues, which obviously didn't all close in the first quarter. Just how much revenue have you guys acquired since that announcement? Just trying to sort of bridge organic growth rate versus acquired growth from the December guidance to today's guidance.

Hey, Pito. This is Jason. I'll be glad to take that. So, we had three separate raises since the AeroCare announcement. In terms of revenue, if you recall, Q4 2020, we raised $130 million to $150 million of revenue. That was for the five deals we acquired from December 30 through that earnings call. The next raise was the last call. We talked about Spiro, and there's also -- there are some dollars in there for the CMS oxygen fee schedule rate increases that went into effect April 1. That was a $40 million raise. And then today, in my prepared remarks, I talked about raising $90 million to $100 million for acquisitions. So, I think if you take that all together, you're looking at $260 million to $290 million ballpark for acquisition raise. That's in year. So, to the point of we've acquired over $300 million of annualized, that's where that's coming from. The one item I will call out is the Philips impact, right, that's netted in there. But otherwise, those are the acquisition numbers.

Okay. Which is a nice sort of bridge to the next question about guidance. You raised the mid-point of the guidance by $22.5 million, beat the quarter by $17.4 million, which implies the back half of the year should go by about $5 million. But you've closed a number of deals since last quarter's guidance. So, can you just help me bridge the deal close versus the Philips recall? If I take a 30% margin on $15 million, that's a $5 million EBITDA impact or so. Is that the right way of thinking about that? Basically, I'm trying to understand what would have happened to guidance if you hadn't done any acquisitions this year?

Sure. So, I'll answer the second part of that first. So, in terms of the acquisition portfolio, it is very in line with the rest of the business. And so, you can think of the continued adjusted EBITDA margin that we're driving and that tell from what we reported for the quarter, that that's in line with what we're acquiring. I mean, we're -- the numbers and what we're raising for acquisitions is right in line with the base business, if you will. Philips, it's a little murkier. I would say we said up to $30 million of a revenue impact for the second half. I don't think the number is zero, I don't think it's $30 million, likely somewhere in between there. That's on a revenue number. We have not and we will not talk about our gross margins on that business. But even if you assumed 50% of that dollar dropping down. So, if it's $30 million, $15 million drops down. If it's $15 million, $7.5 million drops down, and so on. That's the reason you're seeing the change in the margin profile. Otherwise, we're very confident that the margin profile will be just as we've said.

All right. Perfect. And then, last super quick question here, the exciting topic of DSOs. DSOs dropped very nicely in 2Q versus 1Q. Obviously, 1Q you had the question of AeroCare in there. Just curious where this exit sort of this year? There is obviously been a big questions on cash flow conversion following a short report. So, I just wanted to address both the DSOs as well as our cash flow conversion. Thank you so much guys.

Yeah. Sure, Pito. So, look, DSOs, you're going to see continue in that kind of mid-40 to upper-40 range. That's -- we feel very comfortable there and confident there. Certainly got a little choppiness quarter-over-quarter. But kind of mid-40 to high-40s on DSOs is what to expect from us. In terms of the cash flow conversion, we introduced, I want to say it was Q3 of 2020, the concept of -- we expect to convert about two-thirds of every dollar of adjusted EBITDA into cash flow from operations. As you bridge that down to free cash flow, again, we've said that CapEx -- patient equipment CapEx is going to run in the ballpark of 8% to 9% of total revenue. And then non-patient equipment CapEx is around a point or so. And so, that will help you run the math on how we're thinking about free cash flow currently and going forward. So, as we stated in the prepared remarks, we are right in line with that number. If you try to run that math on Q1, I think we said last quarter, it's going to be a little choppy just due to the transaction costs and the nature of Q1. But if you look at the first half of the year, we're right in line with that two-thirds of every dollar of adjusted EBITDA converting to cash flow from operations. I mean, it's the core of who we are as a company. We stay laser focused on it, and we're very proud of it.

Great. Thank you, guys. Appreciate it.

Thank you. Our next question comes from Mathew Blackman with Stifel. Please proceed with your question.

Hi. Good morning, everyone. Thanks for taking my questions. I've got a couple for Jason. The first one is a bit of a repeat of the prior question, but I want to make sure I'm thinking about the new guidance correctly. So, you added sort of roughly $100 million, and this is sort of relative, I guess, to the last guidance raise, but you added about roughly $100 million in M&A. You raised at the mid-point by about $130 million and that's despite the $30 million headwind from Respironics. Is that sort of the right way to think about it? So, the underlying business looks like contributed a reasonable amount of the guidance range raise. Is that right?

Matt, that's the right way to think of it. I'd point out for you on the bottom of the range, we brought it up $165 million. And so, what you're seeing there is as we get later into the year, we are tightening the range. We're bringing it all up. The bottom is coming up significantly more than the top. Despite headwinds that we are expecting in Philips, we feel great about the raise.

Okay. I appreciate that. And then, Jason, another one for you. How should we think about the second-half cadence? I mean, there's a lot of moving parts with potentially seasonality, Delta virus, the deals you've completed, obviously, the Respironics recall, which may sort of disproportionately impact the third or the fourth quarter. Is there any way you can help us to think about a reasonable range for the third quarter, again, given all these moving parts?

Yeah. Sure, Matt. So, I'm going to reference some kind of shape and seasonality discussion we talked about last quarter. And I'm also going to reference the Q1 pro forma revenue number that I gave you of $564 million. Because if you use the $482 million that we reported, that's missing a month of AeroCare, and it's going to throw your numbers a bit. So, in using the $564 million, if you just add that to our -- to the top of our guide, you're going to be in that 23% -- 22%, 23% ballpark for Q1 for the total company and the amount of revenue that we produced as part of the annual revenue. Again, as we said historically, that's going to bump up about a point in Q2, about another point, maybe 1.5 points in Q3, and then the balance of that is going to be in Q4, you should be at a 26% to 27% of the annual revenue will be delivered in Q4. Again, as discussed in diabetes, that is a much more pronounced slope within that book of business. Q1, you're going to be closer to an 18% or so, and you're going to exit the year closer to about 27%, 28% or so. So, again, just a more pronounced slope. But in terms of the overall business, that's what to expect.

Really helpful. And then if I could sneak one last one for Josh. You touched on all the progress being made on the sort of the cost side of AeroCare. Any update on how you're progressing on sort of the revenue synergy opportunities for AeroCare? But I guess also for Solara as well. Any update there would be helpful. Really appreciate it. Thanks.

Sure. So, I'll address the Solara revenue synergy as well. So, I think a lot of the revenue synergies that I mentioned previously, that we got from our experience in re-supply with a lot of these acquisitions, particularly the six on the diabetes that we've done over the last year. That's been really driving, and we believe will continue to drive organic growth in that product category. On the AeroCare side, I think we're seeing two things. We're seeing obviously the cost synergies and contributing to our increased margins. But also, we're seeing really the AeroCare organic growth engine that essentially consolidated with our AdaptHealth sales efforts, which are driving organic growth across both organizations. Obviously, the sales synergies, as you know, generally take a little bit longer than cost synergies, and we definitely feel like it's starting to kick into gear somewhat six months into the integration and definitely should have an impact on 2020 -- our late 2021, 2022 numbers.

Thank you.

Thank you. Our next question comes from Kevin Fischbeck with Bank of America. Please proceed with your question.

Hey, guys. This is Courtney Fondufe on for Kevin. How all are you doing? Thanks for taking the question. Just, I guess, to reiterate a bit on the guide. Can you flesh out, what does your guide really assume in terms of any COVID impact for the back half of the year? I guess, especially with the resurgence of the Delta variant, how are you thinking about that progressing through with oxygen and ventilator volumes?

Hey, Courtney. Good morning. This is Jason. It is included, right? It's netted. I mean, you've got some other positive tailwinds, as well as some headwinds that are in the revenue raise that we included. I mean, the big dollars are really from acquisitions and from the Philips numbers that we previously discussed. But I'd say that in terms of tailwind, I mean, we did include the public health emergency extension dollars as part of this guide. That will run through here for another 90 days until that will be reconsidered. But that's included, that's on the positive side. On the negative side, to your point, there are some dollars in here for COVID resurgent risk. You can think of that similar to Philips in that. For balance of year, those aren't going to be huge dollars just due to the compounding effect of our business. So, if there is a COVID impact in Q3, right, it would likely be slight as you miss out on re-supply of those missed patients in Q4 that gets a little -- could get a little bigger. And so, we've accounted for all that. I mean, again, similar to the Philips math of what we produced. But for COVID, it's just -- I can't say it's an overly material number.

Okay. Yeah. That's really helpful. And then, I guess, one quick one on organic growth. I guess, you guys mentioned that in diabetes, you feel like you're growing in line with market. I don't know if I misheard this comment, but I thought you said that specifically relating to diabetes. So, I guess, could you comment on other segments? Like how you think the organic growth is tracking for Adapt compared to the market?

Sure. I'd say that, first, when we talk about the kind of traditional DME or the -- we sometimes refer to that as the bent metal, that's in line with our overall end market expectations. Think of that as -- we've said 2% to 4%, somewhere in that ballpark, consistent with kind of any stats you'll see from CMS on aging population and elective surgeries and such. When you get to the supplies to the home business, that's a very Steady Eddie business. I mean, that has continued to be about a 2% to 3% or so organic grower, and that's all in line. Respiratory, we saw a bit of a pop in Q1. As we spoke about previously, that was really related to kind of COVID impacts, starting around Thanksgiving through, call it, mid to late February. But those numbers have normalized, and you're going to see that as a mid single digit grower. Sleep is a touch light. I mean we've got that at 7% to 9% is our end market expectation. It is still a little bit light, but new starts have absolutely come back. So, we're still kind of filling the census, if you will, for the COVID impact in mid 2020 that I discussed in the prepared remarks. And then diabetes, as we said, we've said that the net impact of end market growth in that. Business line is about 10% to 12%, as Josh said. Current data, right, this quarter in particular, we're tracking against what you're hearing from others about end market growth, which is a number quite north of that. And as we get more data behind us, you should expect us to refresh those numbers.

Okay. Thanks, Jason.

Thank you. Our next question comes from Eric Coldwell with Baird. Please proceed with your question.

Thanks. Good morning. I have quite a few, actually. They're all around the Philips recall. Jason, first, it sounds like you put in a range of estimates for the impact somewhere between zero and $30 million. On the low-end of your guidance increase, did you use the low-end of the Philips impact or the high-end of the Philips impact? I'm just trying to get a sense on how that played into the range.

Yeah. It's the higher, Eric. So, $30 million on the bottom of the range. And I think we've got about $10 million on the top. I don't think it's zero. I mean, we've said up to $30 million. But if you unpack the acquisition raise as well as the Philips raise, it's $30 million of risk on the bottom and $10 million of risk on the top.

Great. And then, is it possible to get a sense on how that played out between 3Q and 4Q?

Sure. I mean -- yeah, it's very back weighted. So, again, theoretically, if you -- if either -- there's just less patients to service or if there's an impact that you don't have product to service a patient. In Q3, that's going to impact your rental revenue in that quarter. But really, there would be no impact to re-supply revenue for that quarter. As you get into Q4, again, this is theoretically, you would still have potential impact in your rental revenue. But now the Q3 patients you would have brought on census aren't there to re-supply. So, re-supply starts compounding in Q4. So, that's a lot of words to say it's very back weighted.

Yeah. And then that leads to my question on mix, which is, I guess, our assumption is that the primary impact would be on equipment as long as we had good patient adherence, compliance, and not a lot of drop-offs on any new patient concerns out there. I'm curious what you can tell us about what you're seeing on re-supply right now. And what kind of calls you're getting to your centers or with your reps? Are you sensing patient concern, or not so much?

Steve, Josh, you guys want to add to this operation?

This is Steve. I'll take that. Surprisingly, with any patient that says they've stopped using their equipment, we stop billing no matter what that is, of course. And it's been surprisingly low, a few hundred patients really, that have said they've stopped using their Respironics machine. So, I think that after the initial panic, the referral sources in the health systems have contacted these patients and calmed them down and said, here's some mitigation techniques that you can do to relieve some of the risk on the Respironics unit. And then, hopefully, you'll get a new unit relatively soon. So, it's been very little. And then on the re-supply side, it's been also very little where you just haven't had that many patients. It's again in the hundreds that have said that they're not going to order their re-supply, because they're not using their machine anymore. So, the first number is on the active rentals where we're getting rental revenue. And that peels off, as you know, after 10 to 13 months when it becomes a purchased unit. And then on the re-supply as those patients after that time period, and again, so very little.

Yeah. And then on the equipment versus re-supply, I know you don't want to break out margin per se, but our -- I guess our preconceived notion was that the equipment was low margin and the re-supply is high margin, is that the safe approach?

Yes.

Yeah. And then, payer discussions. With this kind of a supply chain situation and at least in other distribution type channels, you typically see changes in payer behavior or changes in market prices. I know this is different because a lot of it is controlled under preset contracting. But what kind of discussions are you having with payers right now? And are you seeing any changes or potential changes in the pricing dynamics in the market given the situation at hand?

Well, not yet, but I -- but we are having discussions with them. So, Medicare, CMS will announce their inflation indicator here relatively soon, that will adjust our Medicare prices. And I think that's going to lead to a lot more discussion, but we're in discussion with them, but very little movement. I mean, you have some isolated things. And we've seen a Medicaid plan or to make a positive adjustment to the rates. But it's pretty insignificant to date. But we are in discussions with them and talking with them. So, not much to report yet.

Okay. Last couple of ones. Sorry for all of this, but I thought this was a bigger topic. So, we've heard ResMed has been giving higher allocations to large established providers in the marketplace. We've heard numbers of 20%, 25%. You may not want to quote a number, but have you been able to gain incremental allocations above historical purchasing patterns from other players in the market, whether or not it's ResMed?

Well, first to ResMed, they've made it very clear, and we've agreed with this that they are taking their customers' historic purchases, and that's where they base it. And then they take what they're able to produce to the historical demand and that creates a percentage. That percentage was less than historical for July, and it's going to be less than historical for August. And then that percentage is applied to all providers regardless of size. So, Adapt, Apria, Lincare, Rotec, whoever is getting the same percentage as the smallest player in the market. As far as other suppliers, there are some that are trying to come in there, but they have such low market share. We had a few equipment manufacturers that thought they might rev it back up, but they've declined. So, right now, you're obviously seeing on new patients, the shortage from Philips and then historic shortage from ResMed that we hope at least they'll be able to get back to their normal demand by the end of the quarter and then hopefully increase that in the fourth quarter. So that's what we're hoping. But there's a national global wide shortage of components. Intel announced that the chip shortage is real, and it's going to last for an extended period of time. So, that's in all products, not just PAP equipment.

Yeah. And then, I guess, last one -- well, maybe still another. Have you had any consideration of working with some of the Chinese manufacturers that have EUAs?

Yes. Yes. We're in early, early, early discussions.

Okay. And then, last one, I promise. Unused product in the channel, product in the number of sites that you have, you've done a lot of M&A. You've probably acquired companies that had some inventory. What have you been able to find whether it's under the patient's bed or in their closet or in one of your facilities? Have you been able to find more supply than perhaps you thought you had or maybe some safety inventory? I'm just curious what kind of a safety net do you have at this point considering this could go on for a while?

Yeah. We're confident that inventory can help us out in the third quarter for sure and then some of the fourth quarter. And so, just really dependent on how far that inventory goes based on what ResMed can do. I just don't see new equipment coming from Respironics anytime this year. So, I think that will squeak us through the year. But I suspect the demand is going to drop a little bit, too, as health systems start saying, okay, can we -- should we be even trying to get these patients into the sleep labs and try to get pieces of equipment that order some piece of equipment that possibly can't get. So, I think the demand side is going to be challenged also. So that's the -- as we go and we learn more and more through this process, I think we'll get more information. The FDA came out and had a positive statement or a better statement of how to handle this crisis, go see your doctor, and then discuss the use of your machine versus the opposite that Philips Respironics put out, which was stop using the machine and go see the doctor. But they still haven't given Philips the green light on the remuneration, things that they want to do. So, hopefully, that's going to come out here in the next 30 to 60 days, I would hope. And then that give us a lot more clearance and guidance on how long this is going to last.

Okay. I appreciate all the answers. I'll leave it at that. Thanks again.

Thanks, Eric.

Thank you. Our final question comes from Richard Close with Canaccord Genuity. Please proceed with your question.

Yeah. Thanks. Josh, I wonder if you could talk a little bit more about that -- the COPD program that you talked about. And what's the opportunity with stuff like that?

Sure. Yeah. So, happy to take that. So, on the COPD program, essentially what we're doing is we're enrolling our high-end respiratory event patients in a particular part of the country on a program that really helps clinicians monitor kind of real-time outcomes, gathers that data, puts it into kind of a technology that allows us to share that data with both the clinician and the health system. And really what essentially we're doing is we're tracking not just is the patient adherent to the actual therapy of the ventilator, but how they're doing kind of on a longer-term basis and how that relates to their plan of care. So, that's really kind of just early innings, let's say, of how we're thinking about chronic disease management across multiple different product categories that we believe should have real good runway on that, particularly sleep and diabetes. So, already on sleep, we're managing and coaching patients on adherence. Our goal is to do that over a longer period of time with those patients. As well as on the diabetes side, really we're working on some things with coaching on CGMs and working on how do we get that patient essentially not just adherent to the device, but really how do we get data around us being able to manage how well they're doing on their diabetes therapy, and how we can be helpful to all the stakeholders within that, which is physicians, insurance companies, obviously, the customers and the patients. But really, we sit at the intersection of being able to gather that data, but also impact that patient by leveraging the existing relationship where we have with that patient and that trusted relationship and also being able to be cost effective at doing that at the same time without a really large investment in infrastructure to be able to do that. So, it's early innings on that, but I'd say, it's something that I'm going to be focused on, and I'm going to be pushing to drive that over the next couple of quarters.

Great. Thank you.

Thank you. Ladies and gentlemen, we have reached the end of the question-and-answer session. I will now turn the call over to Steve Griggs for closing remarks.

Thank you and thanks to everybody for participating in your questions and your interest. We really appreciate it. And again, thanks to all of our incredible employees throughout our organization that are helping us with our continued mission to better serve our patients and improve outcomes. So, thanks a lot. Everybody, have a great day. Thank you.

This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation and have a wonderful day.