Steve Sell
Analyst · Lisa Gill from JPMorgan
Thanks, Matt. Good morning, everyone and thank you for joining our first earnings conference call as a public company. I would like to start by welcoming our new shareholders. We really enjoyed meeting many of you last month on the IPO roadshow and appreciate the trust you placed in agilon. We are doing today’s call from Columbus, Ohio, which is home to our founding partner medical group, Central Ohio Primary Care. COPC is the largest independent primary care group in the country, and like all of our partner groups is a leader in their community. In Columbus, as in all of our markets, agilon health is co-located with our partner groups and our employees work each day to enable our physician partners to transform the health of their local community. We take our mission seriously to be the trusted long-term partner of community-based doctors. Today, our partners span 17 diverse geographies and provide integrated total care to nearly 275,000 senior patients on the agilon platform. And while the last 15 months with the COVID pandemic have been extremely difficult for our senior patients, the dedication, innovation and perseverance of our physician partners and our employees has been extraordinary, and I could not be more proud of the positive impact they have made on patients and community health. I will cover four areas in my prepared remarks: first, some background on agilon; second, some highlights on our first quarter results; third, an update on a new program direct contracting; and fourth, our priorities following last month’s IPO. Tim will provide a more detailed review of the numbers in our guidance. And after that, we would be happy to answer your questions. Some background on agilon and our strategy, our focus is enabling primary care doctors to be the agent for transforming healthcare at the community level. We do this in a unique way by partnering with leading independent physician groups and entering into long-term exclusive joint venture agreements that focus on their senior patients in the Medicare Advantage – in Medicare Advantage and starting last month in direct contracting. Our partnerships move existing doctors, senior patients and payers from a fee-for-service model to a long-term value-based subscription model, in which the primary care doctor is responsible for a patient’s total care, cost and quality. Our platform and partnership provide doctors with the information, resources and time they need to meaningfully improve their patient’s health, while aligning physician practice economics with improved patient outcomes. In just 4.5 years, the momentum in the business is tremendous. We have entered into long-term partnerships across 17 diverse geographies, 11 of which are revenue producing today and 6 of which we are implementing for 2022. With our partners, we have nearly 225,000 Medicare Advantage patients and 50,000 direct contracting patients on the platform. Our business model has three distinct components: platform, partnership and network. The agilon platform includes people, process, capital and technology and provides the capabilities that are required to succeed in a value-based model, such as payer contracting and clinical programs. Our platform is portable and scalable across markets. Through our long-term partnership with physician groups, we operate a new line of business focused on Medicare. When our partnership generates a surplus, by improving health outcomes of senior patients, we split it with our physician partners. Our platform and partnership model is deployed in a common way across markets and our success has created a growing network of likeminded entrepreneurial physician groups that are both learning from each other and constructively challenging one another. With our approach, all stakeholders are winning. Patients and physicians report world class net promoter scores. Physicians are able to practice medicine the way they were trained to and access recurring subscription economics, tied to the long-term health outcomes of their patients. Payers experienced consistent growth in gross margins, while enjoying higher patient quality scores and retention. And Medicare and local communities benefit through more sustainable primary care and effective management of healthcare costs. The financial attributes of our model are highly attractive. Our business is capital light. Member acquisition costs start at a relatively low level and then decline within the geography over time. Our same geography growth is driven by patients within existing physician panels, choosing MA or new physicians joining our anchor partner. We don’t spend money on brick-and-mortar or sales and marketing. This results in a highly efficient growth model, with extremely strong returns on investment. Because our partners are leaders in their community and have scale at the local level, we have multiple levers to improve outcomes outside of the primary care office. This makes our model successful in diverse markets with varying plan offerings, which supports our ability to access a broad total addressable market. We have a high degree of visibility into future revenues and margin progression. From a revenue perspective, we implement new geographies up to 12 months in advance. For example, during 2021, we are currently implementing the 6 new geographies I mentioned, with approximately 49,000 new members. These new geographies will start generating revenue in 2022. 70% of our current members have been on the platform less than 3 years. As these members mature on the platform, we believe this provides high visibility to consistent medical margin expansion over the next several years. The success of our early partners in terms of sustaining both strong membership and medical margin growth gives us confidence that we can successfully scale our platform into additional geographies. Now, let me discuss a few highlights from our first quarter results. We are pleased with our quarterly performance. Adjusted for the retroactive group MA contract, revenue growth was 50% and membership growth was 42%. We also reported positive year-over-year gains in medical margin, network contribution and EBITDA. Same geography membership growth, a key differentiator and model was 15%, including the retroactive group contracts. In one of our markets, a group Medicare Advantage contract, covering about 9,000 members shifted between two national payers effective January 2021. While we work with both health plans in multiple geographies, we did not have a contract in place with the receiving payer covering these numbers at the beginning of the year, primarily because of the timing required to complete the transition. As a result, these members are not reflected in our first quarter financial results. We were pleased to complete a new multiyear agreement covering this membership within the past several weeks and we expect to recognize some retroactive revenue during the second quarter. Most importantly, patients covered by this group plan were under the continuous care of the primary care doctor during the transition from 2020 into 2021. We think this helps to underscore the very sticky relationship between our physician partners and their patients in the power of our multi-payer model on patient retention and experience. From a new market perspective, three new partners in Hartford, Buffalo and Toledo went live on the agilon platform in January 2021, covering approximately 33,000 members. Additionally, we signed 6 new partners to definitive agreements, covering 49,000 members during the first quarter. These 6 partners began implementation on the agilon platform in late 2020 or early this year and will generate revenue starting in January 2022. Our development team is now focused on signing Letters of Intent for new groups that will begin implementation during late 2021, early 2022 and generate revenue starting in January 2023. We are already in active dialogue with physician groups in multiple new states and markets and are encouraged by the growing and robust level of interest in partnering with agilon. First quarter results also demonstrated the efficiency of our growth model, platform support costs, which includes local market and enterprise G&A, represent just 7% of revenue during the first quarter compared to 8% in the prior year. On a per member per month basis, platform support costs declined 11% year-over-year. And now, let me pivot to talk about direct contracting. On April 1, we launched 5 direct contracting entities in conjunction with 7 of our physician partners. These 5 DCEs cover more than 50,000 traditional Medicare patients in a value-based subscription model and we believe agilon is one of the largest participants in this program. The agilon platform allows physician groups to operate a single line of business for their Medicare patients across both MA and direct contracting. While it’s still very early and government programs can change over time, our initial experience has been in line with our original expectations. Consistent with the idea of new government programs evolving over time, on April 8, the CMS Innovation Center announced its intention not to solicit applications for new DCEs for 2022. Despite this, we will be able to utilize existing DCEs as well as our 4 deferred DCEs as a vehicle for new or existing physician groups to participate in the direct contracting programme. More recently, on May 21, CMS announced that next-gen ACOs will be eligible to apply for new DCEs for 2022. We take these announcements and the recent conversations with the innovation center as encouraging as we believe the direct contracting program is aligned with the administration’s goal of advancing primary care centric value-based care. Finally, I would like to touch on some key priorities following our IPO last month. We plan to increase our investments in the agilon platform and support our overall growth strategy, both with our existing partners in current geographies and with new partners in new markets. In terms of technology platform and investments, a key focus for us is to enhance our data ingestion and normalization capabilities, which we expect, among other things, to accelerate clinical insights and further improve areas such as member attribution. We expect these technology investments will also improve internal efficiency and the scalability of our platform. As an example, we recently deployed a referral insight program in our Akron market, which provides important cost and quality information about specialist care to our primary care partners. In just 2 months, our physician partners in Akron had increased referrals to identify the high value cardiologists from 37% to 60%. While we are still early with this initiative, we expect our referral insight program will have a positive impact on patient outcomes. From a growth perspective, the IPO not only increased agilon’s capitalization, but it also increased the capital available for our physician partners to improve care delivery and accelerate growth in their markets. Our partners through agilon are now effectively some of the best capitalized physician groups in the country. Together, we can accelerate the transformation of care delivery for seniors. We see a tremendous runway in front of us and are excited to help more doctors, more senior patients and more communities. With that, I will turn the call over to Tim.