Lard Friese
Analyst · Citi. Please go ahead. Your line is open
Thank you, Jan Willem, and good morning, everyone. We appreciate that you're joining us on today's call. I want to start by running you through our achievements on slide number two. The fourth quarter closes out a year in which we accelerated our transformation and the execution of our strategy. During the quarter, we announced a transaction to combine our Dutch businesses with a.s.r., which was a historic milestone for the company. We are very pleased that we have received broad-based support from our shareholders for this transaction at our AGM in January, and we continue to be on track to close the transaction in the second half of this year. Despite challenging market circumstances, we also made significant progress in further strengthening our balance sheet and in improving our operating performance. At the 2020 Capital Markets Day, we launched our operational improvement plan with more than 1,100 initiatives, together with ambitious, but realistic savings and growth targets. The success of this program is evidenced by the fact that the benefit to our operating results has exceeded our target one-year ahead of schedule. This year's commercial results underscore the importance of offering a broad range of products to our customers. For example, as a result of the uncertain macroeconomic environment, we saw outflows in Asset Management and in the U.K. retail channel. In the U.S. Workplace Solutions, we experienced net outflows as a consequence of the departure of one large customer. But at the same time, many of our strategic assets are performing well. Our life insurance sales increased in our growth markets and in the U.S., where individual solutions achieved the highest level of quarterly new life sales in the last five years. Furthermore, the Workplace business in the U.K. recorded the highest level of net deposits in the past four years, demonstrating the improvements we are making to our U.K. franchise. As a result of the progress we have made, both strategically and financially, we will propose a final dividend for 2022 of EUR0.12 per common share at our Annual General Meeting. This brings the full-year dividend to EUR0.23 per common share, compared with a EUR0.17 dividend over 2021. Furthermore, we are announcing a new EUR200 million share buyback program for the first-half of 2023, which underscores our disciplined capital management and commitment to return surplus capital to our shareholders. Slide three highlights the success of our operational improvement plan since its launch at the 2020 Capital Markets Day. We have now fully implemented almost 1,200 initiatives. This is more than we set out to do, and we continue to implement more. The plan was not only aimed at improving the operating performance and propositions to our customers, but also has fundamentally changed the way we work at Aegon. For example, we have embedded a continuous focus on efficiency and operational execution in the organization, with accountability clearly assigned, more granular planning, and real-time tracking. The increased operational rhythm has created a culture of transparency and a focus on developing talent to meet future challenges. On slide number four, we show the financial results of the operational improvement plan. When we launched this program, we targeted an operating result uplift of EUR550 million by the end of 2023. As of year-end 2022, the operational improvement plan has resulted in an operating result uplift of EUR627 million, outperforming our expectations and one-year earlier than expected. Growth initiatives contributed EUR262 million to the operating results. This is well above our target and required approximately EUR60 million less of additional expenses than we originally envisaged. Compared with the base year 2019, we recorded a benefit from the expense savings initiatives of EUR366 million or 92% of the savings targeted for 2023. Now if you combine this with a lower-than-expected spending on growth initiatives, the operational improvement plan has actually led to a net reduction in addressable expenses of EUR280 million, compared with a target of EUR250 million communicated at the Capital Markets Day in 2020. Given the overall success of the program and in light of upcoming changes to the group's structure and reporting, due to this transaction with a.s.r., we have decided to close out the reporting on the operational improvement program. Now it goes without saying that improving efficiency and driving commercial momentum remains key focus areas for us going forward. Moving to slide five, we'll zoom in on the progress of our U.S. strategic assets. As you know, in Individual Solutions, we have the ambition to regain a top five position in selected life products over the coming years. And as you can see, commercial momentum remains strong in this segment. New life sales increased by 20% in 2022, compared with 2021, and have accelerated during the course of the year. This was supported by the World Financial Group, or WFG as an acronym, distribution channel, where the number of licensed life agents grew 20%, compared with 2021 and now stands at a record high of over 62,000 agents in North America. In addition, our market share in this WFG channel has increased from 59% in the fourth quarter of 2021 to 67% this last quarter on the back of improvements made to our customer service experience and continued competitiveness of our products. We recently launched a new indexed universal life product specifically designed for the brokerage channel, which complements our current product that is successfully marketed through the WFG channel. In the Retirement business, Transamerica aims to compete as a top five player in new middle-market sales. Written sales were at $7.9 billion in 2022. This reflects the difficult market circumstances with lower equity markets and higher interest rates negatively impacting planned assets. Net outflows for the middle-market segment were driven by one single large multiple employer plan exit and would have been positive for the year, excluding this discontinuance, driven by strong written sales in previous periods. Turning to slide six for the highlights of the performance of our U.K. and Dutch strategic assets. So let me start with the U.K. On balance sheet, it was a positive year for the platform business. On the one hand, the workplace channel generated the highest level of net deposits on record in 2022. On the other hand, the retail channel recorded outflows on the back of weak investor sentiment in line with what we have seen across the industry. Over the year 2022, net deposits on the platform contributed positively to revenues, but were more than offset by the anticipated gradual runoff of the traditional product portfolio. Despite the unfavorable impact of adverse markets on assets under administration, we were able to keep the efficiency of the platform stable, because of the steps we have taken to reduce expenses. Now moving on to the Netherlands. Here we clearly see signs that the housing market is cooling down, leading to lower mortgage sales. Nevertheless, the mortgages portfolio continues to grow and now amounts to almost EUR63 billion. Our workplace business and bank continued to show consistent growth, thanks to the commitment of our Dutch employees, who remain dedicated to deliver a high level of service to our customers in the run-up to the transaction with a.s.r. So let's jump in on Asset Management and the Growth Markets on slide number seven. The challenging market conditions negatively impacted our Asset Management activities in 2022. Now despite the difficult economic conditions in China, our Chinese Asset Management joint venture, AIFMC, delivered another year of net deposits. Third-party net deposits in strategic partnerships amounted to EUR3.6 billion. These were more than offset by third-party net outflows in Global Platforms of EUR3.8 billion as our customers freed up liquidity in a rising interest rate environment. The operating results from strategic partnership decreased by 29%, primarily driven by lower performance fees for AIFMC from elevated levels in 2021. In our Growth Markets, we continue to invest in profitable growth. New life sales from these markets increased by 15% to EUR248 million in 2022, mostly as a result of business growth in Brazil. Summarizing on slide number eight. We remain focused on executing our strategic agenda and continue to maintain a high pace in transforming Aegon. We are closing out the reporting on the successful operational improvement plan. Expense savings initiatives have contributed EUR366 million to our operating results in 2022. Operating capital generation was solid at EUR1.5 billion in 2022, above the outlook that we provided a year ago, despite difficult market circumstances. Free cash flow amounts to EUR780 million in 2022. In the last two years combined, we achieved EUR1.5 billion of free cash flow. This means that we have delivered one year early on our cumulative free cash flow target of EUR1.4 billion to EUR1.6 billion for the period 2021 to 2023. Our gross financial leverage is in line with the target we set ourselves two years ago, and we intend to further reduce our leverage by up to EUR700 million using part of the cash proceeds from the ASR transaction. Our proposal for the final dividend brings the total dividend over 2022 to EUR0.23. And for the full-year ’23, we target a step up to EUR0.30 per share, well above the level we targeted at the 2020 Capital Markets Day. In addition, we are announcing a new share buyback program of EUR200 million after having just completed last year's EUR300 million buyback program. On top of this, we still intend to return EUR1.5 billion of the cash proceeds to shareholders once the a.s.r. transaction has closed. This is testimony of our commitment to offer attractive shareholder returns. And finally, before I hand over to Matt, I kindly want to invite you to our Capital Markets Day on June 22 in London, where we will provide an update on our strategy and targets. The focus of the event will be on our U.S. activities and our path to creating value through profitable growth and active management of the in-force business. I now hand over to Matt for the financial performance of Aegon in 2022.