Ladies and gentlemen, thank you for holding. Welcome to the Aegon Second Quarter 2013 Results Conference Call for analysts and investors on the 8th of August 2013. [Operator Instructions] I will now hand the conference over to Mr. Alex Wynaendts. Please go ahead, sir.

Good morning, everyone. We appreciate that you have joined us today for this call on Aegon's second quarter 2013 results. And with me are Darryl Button, our CFO. And he will take you through the earnings later on in the presentation and he will review our financial results for the quarter. Also present, Willem van den Berg, Head of Investor Relations. And as always, we welcome your questions after the presentation. And of course, please take a moment to review our disclaimer on forward-looking statements. Across our organization, we are executing on a strategic priorities we have identified as essential to our growth and long-term success. And this quarter's strong earnings, as well as our continued financial strength, provide clear evidence that our strategy is delivering the expected results. Continued sales momentum this quarter, particularly in our accumulation and At-Retirement products. And a significant increase in the market consistent value of new business confirm the strength of our distribution capabilities and that we continue to sell the right products to the right customers and at the right price. Our strong performance enables us to increase our interim dividend to EUR 0.11 per share. This is a clear sign of our confidence in the business. Let me now start by giving you some more detail on the sales growth we've experienced this quarter. You can see here on Slide 3, our growth was driven by strong increase in new life sales, and most notably in the Netherlands and the U.K. And the Netherlands, it was increased demand for our pension products. In the U.K., group pension sales were strong and deposits on our new platforms continue to accelerate. We are particularly pleased with the level of growth deposits of EUR 13 billion for the quarter. Variable annuity deposits increased 73% to…

Thank you, Alex. Here on Slide 8, I would like to take a closer look at underlying earnings, which I'm pleased to say rose by 5%. In the Americas, higher earnings driven by our pensions and variable annuities were partly offset by higher sales-related expenses following strong sales growth. Underlying earnings in the Netherlands were stable at EUR 74 million. Non-life earnings, however, were disappointing as improved earnings from disability were offset by higher claims in general insurance. In the U.K., underlying earnings increased 4% as favorable equity markets, improved mortality and favorable claims experience were partly offset by continued impact of adverse persistency. Underlying earnings from New Markets were down at EUR 52 million. Earnings from asset management were up, despite the sale of Prisma last year, but were more than offset by lower underlying earnings as a result of our divestments in Spain, unfavorable claim experience in Central and Eastern Europe. Total holding cost decreased to EUR 35 million, mainly the result of lower interest expenses following debt redemptions and reduced operating expenses. Here on Slide 9, you can see that in the second quarter, net income was negatively impacted by fair value items, which I will address further on the next slide. Impairments were up modestly compared to last year and were largely related to structured assets in the Americas, our corporate bond and the U.K. and residential mortgage loans in the Netherlands. Other income amounted to EUR 27 million as the gain on the sale of the joint venture with Unnim was offset by charges in the U.K. related to business transformation costs, a loss on the divestment of Positive Solutions and a provision in the Netherlands following the KoersPlan verdict. The results of run-off businesses increased to EUR 13 million, mainly due to improved results…

Thank you, Darryl. And before taking your questions, let me reiterate, we continue to execute on strategic priorities and our second quarter results provide clear evidence they are the right ones. We achieved strong profitable sales of our core products. We generated solid underlying earnings with a continued strong capital position which enable us to increase our interim dividend to EUR 0.11 per share. As always, we value your continued interest in Aegon and in what we're doing to generate long-term value for our stakeholders, our customers, business partners and of course, our shareholders. With this, we're happy now to take your questions.

[Operator Instructions] The first question is from David Andrich from Morgan Stanley.

My first question is on the Dutch IGD ratio. I was just wondering, in terms of the impact on the Dutch IGD ratio excluding bank and excluding the UFR, what is it in terms of the French downgrade impact? I know you said for IGD ratio including the UFR and the bank was 35%. I was just wondering if you could share with us what the impact was excluding? And then second of all, in terms of your operational free cash flow, it seems you're burning [ph] quite high, and I was just wondering if you could give a bit more color on how that might develop over the rest of the year?

Well, I'll pass the question on the impact on the IGD ratio to Darryl. But before saying that, I think what's important to realize is that we are, as an industry now, in discussion with the regulator to assess what the way forward is. It's clear that it will have an impact if the only thing is the exclusion of France out of the curve. So that's what we've been focusing on these discussions. We provided you the numbers, including the bank and UFR, because we believe that is the most relevant comparison to take. Darryl, is there anything else you want to add to this?

Yes. Well, that's absolutely right. So we're in conversations with the DNB around how to treat this going forward. The impact, excluding the UFR and excluding the bank, is a little bit larger. It's closer to 50 points. And as Alex said, we're going to -- we're in conversation right now in terms of how to move forward with this. And we'll have to look at our capital policy when we get more clarity in the third quarter.

Okay. Sorry, if I could just follow-up on that. In terms of the 200% target that you guys have set, excluding the bank, excluding UFR, I mean, how self-imposed is that versus what the regulator would like you to hold?

Yes, David. Well, it is a self-imposed target, but it is our capital policy that we put forward. As I mentioned in June, there is Solvency 1.5 that's coming in at the end of the year, which is a whole recalibration of all of the capitalization levels here in Holland. So we'll take our own target combined with what curve we end up with, combined whether or not to include the UFR, or not UFR, all into account as we go into these conversations. So I'm fairly optimistic that there's not going to be a significant impact to the capitalization level in Holland. How we think about that and how we think about a ability to upstream dividends out of the holding, which is really what this is related to and what the overall Solvency 1.5 initiative is related to.

And obviously, as soon as we get more clarity, we'll share with you and also share with you what the impact will be. But I think that we have to take into account, it will take a bit longer than we had hoped. It probably has to do with something with the holiday season. Second question on the operational free cash flow, what was exactly your -- the question?

Well, it seems like operational free cash flow is running ahead of what you guys kind of put forward as your targets in the past. And so I was just wondering if maybe there is -- I know you've given some one-offs that are kind of driving it and market movements, et cetera, but I'm just wondering how you might see that developing for the rest of the year?

Yes, David. This quarter was overly strong and it was related to interest rates had an impact, a favorable impact, in both the Netherlands and the U.S. When you take -- when you strip that away, we saw operational free cash flows right in line with what we were expecting and I see that continuing into the third and fourth quarter.

But it's very much the focus of how we're running our business. We try to take our cost down. We try to sell more efficient -- capital-efficient products. So we see actually the markets improving, more demand from our customers. So the trend is effectively to a further improvement in these operating cash flows. It's also very much a focus on how we're running the business and how each of our operating units is not only running the business, but also is being incentivized.

The next question is from Farooq Hanif from Citigroup.

Just want to ask 2 numbers questions and then one on the Mercer deal in the U.K. Just following up on David's question, in Q3, is there any market impact that you can highlight that we should be taking into account so far? Second number question is there have been loads of one-offs in your underlying earnings as usual. Net-net, are they sort of netting off? What do you -- what can you give us as a sort of guide to run rate? And last, perhaps slightly more interesting question, the Mercer deal in the U.K. sounds quite big. Mercer is obviously a very big distributor and consultant in the U.K. Can you tell us when you think you expect to start to see volumes coming through and what kind of size you could see on this deal?

Yes, maybe I should start with the Mercer deal, which as you said, Farooq, is a more interesting question. Let me share with you that I'm really excited by the fact that we have been selected on the panel of 3 effectively replacing another provider. So we have shown here, I think, in the market, that -- our restructuring, taking our cost down, but more importantly, being well positioned or strongly positioned in the employee benefit market is working. Mercer has around 12.5% -- as you know, 12.5% market share. We'll be 1 of 3 in the large case space. And we are the sole provider in the smaller SME segment. These are segments where the SME segment in particular is a segment where we have traditionally been very well represented. That's been the heartland as we used to call that of Aegon U.K. But the large case area, where we're now selected, 1 of the 3, is for us a very new part of the business. So I think it's going to give a lot of traction in terms of sales. But also, as you can imagine, it gives a lot of confidence to our organization in the U.K. and but also to us clearly, and hopefully to you, that we are clearly on the right track in the U.K. In terms of the earnings, I think by and large, you could say that some pluses and minuses are more or less offsetting each other. So it's a very clean quarter. But Darryl, is there anything you want to add on this?

Yes. Farooq, I think your first question was in Q3 in terms of market impact. Obviously, I can't predict where the third quarter is going to land by the time we get there. What we can say and what we have said and what you can see in this quarter is that sharply rising interest rates, which are behind us in the second quarter, that did produce some additional fair value hedging losses, which I tried to highlight in the presentation. In terms of the equity markets, equity markets continue to be robust certainly in the U.S. so far here in the third quarter. We -- that impacts the collar hedge that we talked about last quarter. That collar hedge is due to expire at the end of this year. And so I would just note that there's another quarter or 2 of additional hedging losses that could come off of that in higher equity market scenarios. Obviously, that goes the other way. If the markets were down or if interest rates were to come back down, some of interest-rate-related losses would come the other way. In terms of the one-offs, yes, I would just reiterate what Alex said in terms of it was out of the ones that we tried to highlight, it was a relatively clean quarter. A strong quarter coming out of the U.S. certainly, a little bit of a disappointment in the non-life numbers in the Netherlands.

But Farooq, I think in general, what I would like to say is that we put these hedges in place as you know to protect our capital position. So that's very consistent with the strategy and is important for us that we continue to do so. I'm glad to see that we're not the only one in the market that is putting in place hedges. I think it's a way going forward. But what I would -- really would like to point out is that higher equity markets, higher interest rates is just good for us, it's good for our customers and it's going to be reflected. And it actually is already reflected in the improvement in our underlying earnings. So what you see a little bit is a bit of disconnect in terms of timing. We had a one-off mark-to-market that you have to take in -- at the end of the second quarter, while the benefits of higher equity markets, but also obviously high interest rates, are going to continue for a long time in the future. And that obviously is less visible but that is still there. So we are actually very pleased with the developments of the market even though that does show, from an accounting point of view, in the second quarter, in the negative impact on fair values.

If I may just come back. I mean, my question on the -- it's very useful information you provided, but the question on the market value is more on the cash flow just -- I mean, in the third quarter, should we just be looking at interest rates as the driver?

Yes, I think so. I think you can be looking at a normalized. Again, the reason we are off normalized in the second quarter was the really sharp increase in interest rates. We're fairly well neutral from an equity market perspective now, so I think that, that's a fair assumption. Yes.

The next question is from William Hawkins from KBW. William Hawkins - Keefe, Bruyette, & Woods, Inc., Research Division: Could you talk to me a bit about what's happening to the investment yield in the U.S., particularly with regards to life and pensions? Presumably it's gone up, but obviously, you're still flagging that it was a drag in the second quarter versus previous periods. So if you can comment on that, and also tell us where you're sitting versus your assumptions for where that's going in the future to support your current DAC? And then secondly, can you just expand again on what's going on in the U.K. pensions result? I'm a little bit confused about why the issue of the back book running off should be something that's worth flagging in the second quarter rather than just something that's been structurally there all along. And so, again, if you can just tell us a bit about what's going on there and what that may mean, again, for persistency in other accounting assumptions in the future?

William, on the reinvestment yield, yes, we have given I think clear guidance as to the reinvestment yield in the second quarter. Rates have actually started to increase in the second part of the second quarter. So the positive effect of the reinvestment yield will be broadly more visible in the following quarters. But Darryl, I mean, you have the exact numbers.

Yes, reinvestment yields in the quarter were about 3.25. And if you look right now what we're getting, we're getting somewhere between I would just say in the low 4s right now, probably around 4.25 range. Obviously, that's improved a lot just in the last 90 days. The book yields on the portfolio, obviously, are still in excess of that, a little under 5, so in the high 4s. So there's still a depletion in yield, if you will, from reinvestment activity but not nearly as severe as it used to be.

Yes. And in the U.K., the impact of persistency -- effective what we have seen, and we flagged that earlier, that there has been a lot of sales which were concluded at the end or just before the end of the year 2012 because that was still allowing the payment of commissions. So what you see is that now we're processing a lot of these transactions, and that means that we have seen higher sales in our business. But equally, we have also lost a business over a longer period of time because it's taken more time to process that business, and we thought that we would have had it all done by the second quarter. What now we see is that it is clearly coming down in the corporate pension area. So the effect of effectively cleaning up the backlog because of the higher volumes just prior to ending the commissions, the payments, is taking a bit longer. So we expect that in Q3 we'll see an improvement in persistency and hopefully by Q4, the effect of the change into the RDR will have disappeared and then you will be in a more normal market environment. So that's where we are today. It's taking a bit longer than we expected originally. William Hawkins - Keefe, Bruyette, & Woods, Inc., Research Division: And if I may come back on the U.S. question. I'm guessing I know the answer to this, but on a forward-looking basis, are you comfortable that you are now sort of back on track for what's still a pretty hefty acceleration in reinvestment yields for the future or are you going to be more of the mind that even after the spike, you may still be beneath what you've been assuming medium term?

Well, William, our long-term assumption as you know, is that 10-year treasury of 4.75 and so we have reinvestment spread over and above that, so we are assuming that we're getting something in excess of where we are now. There's no question about that. And our long-term assumptions still remain above, even after this rise in interest rate, they remain above reinvestment rates currently and remain above forward rates. So it's an assumption. It's a key assumption for us. And as I said in June, we're going to take a hard look at our assumptions in the third quarter.

The next question is from Maarten Altena from Mediobanca.

Three questions from my side. And the first is also on France. Looking at the impact from the downgrade from the AAA ECB curve, taking into account the worst scenario, would the impact on Solvency change your strategy in terms of, for instance, cash flows upstreaming to the holding or else? The second one is on the misselling as you took a charge of EUR 25 million to settle the court ruling on KoersPlan. And you mentioned in the press you proactively approach you're remaining policy on those. What should we expect stemming from this approach and when will this materialize? And more importantly, after this, can we say the misselling book is closed or is there more to be expected? And the last one is on the realized gains, which were higher than expected, would you be able to share whether you have accelerated the gains on the back of the favorable interest environment and what can we expect going forward?

So Martin, on France, I think Darryl has been -- it has been very clear that we are administering discussions and also very clear about the level of comfort on our capital position. So there are many different options that could be explored. Do you want to give a bit of color to that, Darryl?

Yes. Just the only thing I would add is that clearly this is the conversations we're having in the third quarter. So we'll be back in the third quarter with more clarity on this issue. I would just remind everyone that our targets that we put forward in June, they were our self-imposed targets and they were based on conversations that we've had with the regulator and based on a certain assumption around the curve underneath it. Now to the extent that, that curve changes, then we'll be back revisiting our assumptions, and I would just remind everyone that the UFR actually is -- has been passed and is the legal requirement. So that enters into the equation as we come back and look at possible curves and in the Dutch regulation, we always have the ability to go to the swap curve should we choose to do so. So that's all going to enter into our dialogue here in the third quarter and I'll be back with some clarity on this subject. I would just reiterate, we're fairly confident this is not going to have an impact on our upstreaming of cash flow dividend capabilities out of our Dutch operations.

Yes. I think that's the key point. And on KoersPlan, yes, you're asking me 2 questions. I think one I can give you a clear answer. The other one I wish I wish I would be able to give you an answer. So what we said now, we will clearly execute what the verdict of the court. And the impact has been assessed now, EUR 25 million, for those policyholders that are part of this class action. Also, I would like to say to you that we actually started our first discussions with them last week because we have to establish who these customers are. We have to establish our records, confirm their records. So that has only just started. Now in terms of what it means for the rest and where this whole issue about misselling is going to stop or to end, I think is very difficult to say. What we have committed, as you pointed out, is we said that we would provide insights to our other KoersPlan customers. In other words, those that are not part of this class action, provide them insight as to the level of premium they are being charged, and we will show what the premiums for similar products have been charged by other companies at that point in time. So that's step 2. And obviously, if there is a reason to make any adjustments because the level of premiums which we are charging are not reasonable in line with what it would have been charged by the market, then we'd probably consider what action we need to take. But that's going to take a bit more time and obviously, it's way too early now to see and to assess what impact that will have. Your question is, is this going to be finally the end of this whole misselling discussion? Well, maybe and I would hope that for Aegon it's the end. But as you see, there's a lot of various actions and discussions going on in the Dutch environment with different companies and so it's very difficult to say what is going to happen because everybody here in Holland is free to start a court action as they wish for whatever reason. So I'm hoping that at least for Aegon, it will make it clear that we've dealt with our customers in a way that we feel comfortable and the way we feel really defensible, and that's exactly what we're trying to do. But is it the end for the sector? I think that's a very difficult question for me to answer.

Very short answer on our third quarter on the ALM. The answer is, no. We've not done anything special in the quarter to accelerate gains or change our ALM in any way. So those are just simply related to normal trading on a portfolio that is sitting in an unrealized gain position.

The next question is from Paul De'Ath from RBC.

A couple of questions if I can on sales and outlook. Firstly in the U.S. I mean, you obviously had a very strong variable annuity deposits in the quarter and where other competitors are scaling back. Do you feel that any limit on how much variable annuity business you'd looking to write in the U.S. assuming others are continuing to scale back. And I guess second part of that question is what's that market looking like in Q3 and beyond? And then the second question was in relation to Dutch pensions where again you're seeing strong sales in the quarter, which is not necessarily what others have seen in the market. I mean, what's going on there? Is it just a stronger proposition that you've got or you're willing to take things on that [indiscernible] of lower Solvency levels? And where do see that market going now it sort of had a bit of a spike up in interest base?

Thank you for your question. Well, yes, we have seen strong sales, but I want to be clear that the strong sales in areas, segments of the market that we have been selecting as those parts of the business we would like to grow. So it is very consistent with the strategy. We've been working hard on improving our proposition on variable annuities. We've been working hard on providing and designing the kind of products which we believe now make a lot of sense for customers today but also make sense for Aegon. And most importantly, as we've been expanding distribution, and I gave a few examples, Edward Jones, 12,000 advisors, but another one which I think is also an interesting one is that we've chosen -- selected by Voya as being their sole provider for variable annuities. So what you see here is that we're expanding in distribution, and we are building on the momentum which we've built. I also would like to put it into context that our market share still is between 3% and 4%. So we are still with a relatively small market share compared to a number of the very large players. So therefore, a comparison between scaling back on one side and then increasing the other one side is not -- is maybe a little bit -- distorts the picture to some extent because we want to increase our business and we're very comfortable with the levels of sales we're having and hope that we see the momentum in the variable annuity space continue on the same pace. I also believe that the positioning of our company in the U.S. with the Transamerica brand, which is a positive brand, the fact that we have strong capital position with strong rating, all of this is…

The next question is from Nick Holmes. [Operator Instructions]

Yes, just one question. How confident are you that you're on cost for your ROE target in 2015? You're only doing 6.7% at the moment, so basically, do you think that the target is achievable?

Nick, I think we have been very clear in June, during our analyst conference, I think Darryl laid out very clearly where we are. And we've said that in view of the market circumstances, although we've seen a little improvement in interest rates, we are still with very low interest rate environment. We've also given you the impact of the de-leveraging and we shared with you that we are on a trajectory to achieving our ROE target of between 8% to 10%. And I believe that our numbers here in the second quarter are clearly on that trajectory.

And taking it beyond 8% to 10%?

And we've also been clear, and Darryl has been clear, that in order to take it beyond 8% to 10% and to get to 10% to 12%, yes, we clearly need to see an improvement in interest rates, but it would require more significant restructurings in terms of looking at businesses. We've also talked about consistency of accounting. So we've flagged a number of items which would be required to get us from the 8% to 10% trajectory, which we are clearly on now on an organic basis to the 10% to 12%. Darryl?

Yes, I think the short answer, Nick, to your question is that we're probably still too close to June to add any new information. So in terms of those additional steps that are required to jump us to the 10% to 12% area, there's nothing I'm ready to share at this point in time.

The next question is from Farquhar Murray from Autonomous.

Just one very quick question. Just coming back to the impact from France exiting the ECB AAA curve, does this have any impact on the way you manage your asset allocation at all and in particular, the way look at ALM going forward?

It's a great question, Farquhar, because obviously that's part of the discussions we're having with our regulators that we need to have clarity because the clarity will also have an impact on how we manage our assets. So until we have clarity, obviously, we're not making any changes, but it could potentially have an impact. But it very much depends on the outcome, and I think it's still too early to say anything. But Darryl, you're in discussions with them so?

No, I did -- yes, and obviously, how we manage the ALM is our decision behind it. But suffice to say, that we are concerned and manage to the volatility of our local capital ratio, so the underlying curve and its composition is an important part of how we make up our asset portfolio and do our ALM strategy. So the extent of that curve changes we would also position -- over time, we would make position changes as well. So the answer to your question is, yes, but probably not in a position to give you any detail at this point of how.

Just don't know.

The next question is from Steven Haywood from HSBC.

I've seen your presentation that you mentioned you're doing innovative insurance solutions to fund unfunded pension plans for clients in Europe. Could you potentially give us some idea of what you're doing here? And then also, could you say what you're doing and what's being done to improve the non-life claims environment, particularly in the Netherlands.

Yes, when we talk about innovative solutions to provide solutions for unfunded, I think we need to be very clear. When we say unfunded, it is when the coverage ratio is just under 100%, so it is only in the cases of, I don't know, it's 95% or 96%. So that is where we'd be focusing on trying to find solutions that bridge that. So that's part of us helping -- finding solutions for those customers and those companies that are trying to lay off their liabilities out of their balance sheet and bring them to an insurance solution, but the unfunding element is just a small part. Second thing is on claims in the Netherlands. Yes, I want to be very clear about this. This is a situation we're just not very, very happy about. The fact that we're seeing, on one side, disability improve, which I think is a positive thing, to see that on the other side being offset by much higher claims, is an area of attention. Out management in the Netherlands is very much focused on it now. I can assure you they're very much focused on it. But will we be able to turn it around in one quarter, is probably the question. But very clearly, we have identified specific areas where we've seen the problems and we're dealing with these issues. So on that basis, I do not expect this to be recurring. But keep in mind that in general, when you have a more difficult economic environment, you do see claims going up. You do see the nature of the claims also which need to be seen, to looked into very carefully. So it's a bit of a part of a pattern of what see in a more difficult environment. But management is very focused on it and the specific issues which we have seen that have caused these issues, they have been addressed.

There is a follow-up question from Farooq Hanif.

I just want to ask Darryl, could you be a little bit more clear about what you mean by accounting consistency. For example, does this mean more consistent DAC, potentially DAC write-down, that you can now do as your leverage ratio goes down?

Yes, Darryl.

Farooq, sorry, can I ask you to repeat that question. You actually cut out on the phone. Sorry.

Sorry, it's this poor technology that I'm using. Yes, to start again, can you be more clear about what you mean by accounting consistency? Does this mean, for example, DAC write-down in some areas that you are now better able to do because of your leverage ratio?

Yes, accounting inconsistency. Are you talking about the mismatch of the fair value items or are you talking about what I said back in June?

No, I mean about ROE. The comment you made in answer to Nick's question. It sounds like [indiscernible] was a bit lower.

Yes. I mean, obviously, so we're looking at areas across the organization making sure that we are looking at all of our accounting practices, making sure that we're getting consistency not only across the globe and with our peers. So consistency with how our peers are reporting. I've talked -- I think I've talked specifically in June about the DAC changes that have been made in the U.S. going back 18 months ago and the inconsistency that that's left us with relative to our U.S. peers. Inconsistency between assets and liabilities as well, looking at areas where we have mismatches in our accounting and what we can do in the confines of the accounting practices to try and get better more relevant information brought to you. So it's a consistency statement both externally and with peers, but also between assets and liabilities.

But it's nothing new. I mean, nothing anything new. What we are not saying we haven't been saying in June. So there's nothing new since then.

Yes, I hope to bring you more clarity. The short answer is we are working on that issue. I said we would work on that in June and I have no update this quarter and perhaps in the third quarter I'll have some more to say.

Gentlemen, there are no further questions.

Well, then, I would like to thank you all very much. Thank you for attending this call in the middle of the summer and we do appreciate your continued interest for the company and look forward to seeing you all very soon. Thank you very much. Bye.

Thank you, sir. Thank you, ladies and gentlemen, this does conclude today's presentation. Thank you for participating. You may now disconnect.