James DeVries
Analyst · Goldman Sachs. Please go ahead
Thank you, Elizabeth. Good morning. Thank you, operator, and thank you to everyone for joining us on our earnings call today. ADT released our fourth quarter and full year results this morning, 2022 was a very strong year as we delivered our financial commitments, strengthened our foundation and advance the transformation of our business from a traditional security company, towards an innovative business poised to accelerate growth in new markets. I'd like to begin by sharing some of our growth highlights. For the full year, we grew revenues, earnings and cash flows. Our total revenue was up 21% to $6.4 billion, generating adjusted net income of $218 million, or $0.24 per diluted share. We also posted improved adjusted EBITDA up 11% year-over-year, and over $550 million of adjusted free cash flow, up 20% year-over-year. Importantly, we met our commitments to our shareholders, delivering total revenue and adjusted EBITDA at or above the top end of our full year guidance, and met our adjusted free cash flow guidance. As part of growing the business, we've also focused on diversifying our revenue streams. To this end, during the last several years, we've expanded our commercial business as well as acquired residential solar business. These actions resulted in meaningful TAM expansion in both of these fast-growing markets. Our commercial revenues grew 10% for the full year, and our solar business ended just under $800 million in revenues for 2022. For yet another consecutive quarter, our recurring monthly revenue balance or RMR was at a record level, and we maintained our record revenue payback of 2.1 years. Customer retention also continued to improve, with gross attrition at an all-time low of 12.5%. In addition, underscored by a record revenue payback level, capital efficiency is improving our free cash generation allowing us to invest in innovation and improve our balance sheet. We've now reduced our leverage ratio to below four. We delivered these impressive results while simultaneously driving transformation. We're effectively managing our business, as we've transitioned from the traditional owning the alarm company toward a broader vision of owning the entire smart and secure ecosystem with our expanded commercial solar and mobile offerings ADT is the single provider that can meet our customers' needs at home, at work and on the go. I'd like to highlight specifically the strategies we're implementing to address our customers' needs in the home. With the launch of our ADT+ platform and next-gen hardware expected this year, we are putting all the pieces in place to expand the customize choices for our customers. Our vision, includes, customers choosing which distribution channel best meets their individual needs including choosing not only our signature in-home options, but expanding other customer alternatives and choices virtually assisted online and retail options. We'll also be customizing our pricing and packages offering customers options that include attractive entry price points with greater contract flexibility. This allows our customers to determine the right combination of personalized options that will provide them with the best value for their needs. Another choice customers will have is customizing installation and service. We're leveraging advanced technology to give customers more virtual options for sales, service and installation. To-date our virtual assistance initiatives have been a huge success as well as valued alternative to our customers allowing ADT to deliver higher quality services at a lower cost. ADT partnerships also continue to play an important role in our transformation and two of our most significant partnerships are with Google and State Farm. In distinctive yet complementary ways, both of these partnerships are expected to broaden our distribution reach and our customer offerings, giving customers even more reasons to choose ADT. Google Nest products have proven to be a great addition to our ADT offerings. After nearly a year-end market our attachment rates for video doorbells have doubled, and we're now selling approximately 30% more cameras per home with the Google Nest product. We expect to see more uplift in device sales, as we move through this year. We've just rolled out the integrated ADT+ app experience for our new self-install products which integrates the Google Nest product set. We launched this just a few weeks ago, an exciting accomplishment and we expect to do the same for our Pro Install products later this year. To support this shift, we've recently launched a new advertising campaign to increase the continued awareness and differentiation of our new capabilities further igniting customer demand. The success of our Google Nest products is also driving substantial increases in our installation revenue per subscriber, which in-turn is improving our SAC efficiency. The Google Nest product addition simply said provides us with a higher-quality customer offering. Complementing this success is our State Farm partnership with an existing customer base of approximately 14 million homeowners State Farm has the potential to provide a significant increase to ADT's overall reach. The partnership will also facilitate State Farm customers obtaining access to ADT's best-in-class protection. Together, ADT and State Farm are revolutionizing the value proposition for home insurance policyholders by leveraging smart home technology to detect and mitigate losses related to water, fire, intrusion and other homeowner risks. We expect to begin launching in a limited number of states, our first exclusive State Farm offer during the first half of this year and anticipate growth from this partnership to be reflected into 2024. We had many things to be proud about throughout 2022 and during the fourth quarter. And as we begin this year, we're poised to navigate a challenging economic environment. While the macro environment remains uncertain, our business model has consistently demonstrated it is recession-resilient, with approximately 70% of our total revenue coming from recurring revenue streams. Home improvement spending as a percent of disposable income remains at record levels translating into stronger demand for our products. Within our Consumer and Small Business segment or CSB, I'm really pleased with the drivers we're seeing for increased customer stickiness, more devices per home, higher upfront customer investments, remarkable credit score mix and higher video take rates, all bode well for our future. While the demand environment appears to be steady, we're still ensuring that if we experience any material changes in demand, we're staying nimble and able to move quickly. To that end, we're streamlining our cost structure and our CSB segment. This mirrors similar actions made last year in both our commercial and solar segments, this streamlining will allow us to better focus our investments in growth and innovation while improving our speed to market and ensuring that more of our revenue growth drops to the bottom line. We're also navigating the challenging interest rate environment we face. In the consumer business, higher rates affect attrition and are actually a net positive on this important metric, given fewer relocations for existing customers. Higher interest rates also influenced our solar business, where most purchases are financed through long-term, low interest loans. This impacts both sales, as customers are seeing higher rates year-over-year and also expenses as any cost to buy down the rate gets passed-through to us. And of course, the biggest potential impact could be on our cash interest. And fortunately, most of our variable rate debt is hedged. This has underscored our intent, which we shared at our Investor Day last year to actively reduce our debt levels. Our net leverage ratio at the end of 2022 was 3.9, a meaningful improvement from 4.4 just a year ago. Our goal is to get that under three times by the end of 2025, consistent with our long-term financial plan. The final item we are focused on is the performance in our solar business. We've analyzed the business from top to bottom, instituting changes to improve the overall operation, customer experience and financial outcomes. As part of this effort, we appointed longtime ADT veteran, Jamie Haenggi, as our new Executive Vice President of Solar, leading this growing segment. While these changes have improved results in ADT Solar, we know we still have work ahead of us to drive and sustain the level of performance, we expect this segment of our business to deliver. So in closing, we're optimistic for 2023. We have a recession resilient business model and a plan to mitigate the challenges, we may face in these uncertain economic times. We have two meaningful consumer growth catalysts and our partnerships with Google and State Farm, and line of sight to growing revenues, earnings and cash flows in the year ahead. Our commercial business is thriving, and we have action plans in place to capitalize on the growth available to us in the solar market. We have a strong plan and commitment, to meeting both our 2023 objectives and the 2025 goals we laid out at Investor Day, just a year ago. I will now turn the call over to our CFO, Ken Porpora, who will take you through the details of our financial results, including guidance for 2023.