Douglas Chambers
Analyst · Sergey of GAMCO Investors
Thanks, Ken, and good morning, everyone. I want to talk first about postpaid handset connections shown on Slide 6. Postpaid handset gross additions for the third quarter were 124,000, down from 133,000 a year ago, due to an aggressive competitive environment that included service plan pricing changes and rich promotional offers for handsets. Also, in the third quarter of 2018, we saw a onetime increase in gross additions due to the exit of a competitor in one of our key markets. Postpaid handset net additions for the third quarter were negative 2,000, down from positive 15,000 last year, driven by the decline in gross additions and slightly higher churn.
I'll touch more on churn in a moment. On a sequential basis, both gross and net additions improved due in part to positive response to our price plan changes, which Ken discussed earlier in his comments, and also to a normal seasonal trend. In addition to gross additions of smartphones, we continue to have existing handset customers upgraded from feature phones to smartphones.
As you can see on the graph on the right side of the slide, including the upgrades, total smartphone connections increased by 22,000 during the quarter and by 92,000 over the course of the past year. That helps to drive more service revenue given that ARPU for smartphone is about $22 more than ARPU for a feature phone.
Next, I want to comment on the postpaid churn rate shown on Slide 7. Postpaid handset churn depicted by the blue bars was 1.09% for the third quarter of 2019, higher than last year, driven primarily by aggressive industry-wide competition. Sequentially, postpaid handset churn increased, partly due to seasonal trends, and we did see an improvement in churn in the last portion of the quarter, which we attribute in part to positive response from our customers to our price plan changes. Total postpaid churn, combining handsets and connected devices, was 1.38% for the third quarter of 2019, higher than a year ago. In addition to the uptick in handset churn, connected device churn was also higher year-over-year, primarily as a result of detections of connected wearables.
Now let's turn to the financial results. Total operating revenues for the third quarter were over $1 billion, up $30 million or 3% year-over-year. Retail service revenues increased by 1% to $663 million. The increase was due largely to higher average revenue per user, which I'll cover on the next slide.
Inbound roaming revenue was $54 million. That was an increase of 9%, driven by higher data volume. Other service revenues increased by $7 million. This was driven primarily by an out-of-period accounting adjustment related to tower rental revenues that resulted in $5 million of additional revenue being recognized this quarter. Finally, equipment sales revenues increased by $15 million or 6%. This was driven primarily by an increase in the average revenue per device sold, partially offset by a decrease in the number of devices sold.
As I mentioned earlier, there was a decrease in gross additions activity year-over-year and impacted device sales. In addition, we are continuing to see that existing customers are holding onto their devices for increasingly longer periods, resulting in a slight decrease in upgrade transactions.
Now a few more comments about postpaid revenue shown on Slide 9. Average revenue per user or connection was $46.16 for the third quarter, up $0.85 or 2% year-over-year. The increase was driven by several factors including a shift in device mix to smartphones, increased device protection revenue and a shift in service plan mix to higher-priced plans. 37% of our postpaid connections are now on unlimited plans versus 23% a year ago. Partially offsetting these increases were higher promotional sales expenses. Also, there was a decrease in Universal Service Fund revenues resulting from the FCC's December 2018 ruling that revenues from text and multimedia messaging services are no longer assessable under the Universal Service Fund. As a result, this year, U.S. Cellular stopped charging customers and will no longer pay the FCC USF fees on these revenue streams. Because this change also affected general and administrative expense by a like amount, it is neutral to earnings.
Looking through this change, ARPU on a comparable basis increased by $1.21 year-over-year versus the reported increase of $0.85, a pretty strong result. On a per account basis, average revenue grew by $0.45 year-over-year. Excluding the USF impact that I just discussed, ARPA increased by $1.39 or 1.2%.
Let's move next to our profitability measures. First, I want to comment on adjusted operating income before depreciation, amortization and accretion and gains and losses. To keep things simple, I'll refer to this measure as adjusted operating income.
As shown at the bottom of the slide, adjusted operating income was $208 million, up 6% from a year ago. Correspondingly, the margin as a percent of total operating revenue was up about 0.5 percentage point to 20%. For those watching service revenue margin, the current quarter result was 27%, an increase of 1 percentage point year-over-year.
As I commented earlier, total operating revenues increased by $30 million or 3% year-over-year. Some of that increase in revenues was offset by higher operating expenses, which in total grew by $19 million or 2%. Total system operations expense was essentially flat. Roaming expense, which is included here, decreased 9% due primarily to lower rates, partially offset by a 29% increase in off-net data usage. Excluding roaming expense, system operations expense increased by 2% as a result of increased network maintenance expenses and cell site rents. Cost of equipment sold increased due primarily to a higher average cost per device sold, partially offset by a decrease in a number of devices sold. SG&A expenses increased 3% year-over-year, in large part due to higher costs related to information systems initiatives.
Shown next is adjusted EBITDA, which starts with adjusted operating income and incorporates the earnings from our equity method investments, along with interest and dividend income. Adjusted EBITDA for the third quarter was $256 million, up 5% from a year ago. Most of the improvement is due to the increase in adjusted operating income. We also saw an increase in equity and earnings of unconsolidated entities. Adjusted operating income and adjusted EBITDA do not include depreciation, amortization and accretion expense.
In connection with network modernization and 5G initiatives, we are upgrading several of the network equipment elements. This results in the recognition of accelerated depreciation on the assets being replaced. Depreciation, amortization and accretion expense is up 10% for the year-to-date period and we expect a similar increase in our full year results.
Next, I want to cover our guidance for the full year 2019, which is shown on Slide 12. For comparison, we're also showing our 2018 actual results. For total operating revenues, we now expect a narrow range of approximately $3.95 billion to $4.05 billion reflecting increased visibility as we move into the last quarter of the year. For adjusted operating income before depreciation and amortization, we have narrowed the range to $750 million to $850 million. Correspondingly, we have narrowed the range for adjusted EBITDA to $925 million to $1.025 billion. For capital expenditures, the guidance is the same as provided in August. Our expenditures through the third quarter were $467 million.
Now I'll turn the call over to Vicki Villacrez.