Good day and thank you for standing by. Welcome to the ACVA Second Quarter 2023 Earnings Call. [Operator Instructions] I would now like to hand the conference over to your speaker today, Tim Fox, Vice President of Investor Relations. Please go ahead.

Thank you, operator. Good afternoon, and thank you for joining ACV's conference call to discuss our second quarter 2023 financial results. With me on the call today are George Chamoun, Chief Executive Officer; and Bill Zerella, Chief Financial Officer. Before we get started, please note that today's comments include forward-looking statements, including statements regarding future financial guidance. These forward-looking statements are subject to risks and uncertainties and involve factors that could cause actual results to differ materially from those expressed or implied by such statements. A discussion of the risks and uncertainties related to our business can be found in our SEC filings and in today's press release, both of which can be found on our Investor Relations website. During this call, we will discuss both GAAP and non-GAAP financial measures. A reconciliation of GAAP to non-GAAP financial measures is provided in today's earnings materials which can also be found on our Investor Relations website. And with that, let me turn the call over to George.

Thanks, Tim. Good afternoon, everyone, and thank you for joining us. We are very pleased with ACV's continued momentum in the second quarter, another record-breaking quarter in revenue that once again exceeded the high end of guidance, reflecting strong execution by the ACV team as we continue to gain market share. Demand for ACV Transport and ACV Capital was very strong, which contributed to both revenue growth and revenue margin expansion versus Q2 2022. And our continued focus on driving profitable growth resulted in adjusted EBITDA, also exceeding guidance, highlighting the leverage in our model. With that, let's turn to a brief recap of the quarter on Slide 4. Second quarter revenue of $124 million was $4 million above the high end of guidance, resulting in 8% growth year-over-year. GMV of $2.5 billion declined 10% year-over-year, reflecting continued moderation of wholesale market prices. Despite this price moderation, ARPU increased year-over-year, reflecting our price increase from last fall. We sold 153,000 vehicles in our marketplace, a sequential increase from strong results in Q1 and growth of 3% year-over-year. Year-over-year unit growth benefited from an increase in conversion rate, which benefited from a range of data-enabled marketplace innovation, focused on enhancing dealer engagement. On Slide 5, I will again frame the rest of today's discussion around the three pillars of our strategy to maximize long-term shareholder value; growth, innovation and scale. I'll begin with growth. On Slide 7, I'll begin by sharing observations about the broader automotive market as context for the trends we are seeing in the dealer wholesale market. In Q2, light vehicle retail volumes increased 2% quarter-over-quarter and increased 17% year-over-year from depressed levels. SAAR is still running about 10% below pre-pandemic levels, but inventories are slowly building, which is key to supporting the recovery in retail sales. Used…

Thanks, George, and thank you, everyone, for joining us today. We are very pleased with our Q2 financial performance, again delivering record revenue above our guidance range with upside to adjusted EBITDA. We also demonstrated the strength of our business model with meaningful revenue margin and adjusted EBITDA margin expansion versus Q2 '22. Turning to Slide 15. I'll begin with a recap of our second quarter results. Revenue of $124 million was above the high end of our guidance range and grew 8% year-over-year. Adjusted EBITDA loss of $4 million also beat our guidance range adjusted EBITDA margin improved approximately 900 basis points versus Q2 '22, demonstrating the attractive operating leverage in our model. Next, on Slide 16, I will cover additional revenue details. Auction and insurance revenue, which was 56% of total revenue, increased 6% year-over-year versus solid results in Q2 '22. This revenue performance reflects 3% year-over-year unit growth and auction and assurance ARPU of $453 which also grew 3% year-over-year. As George mentioned earlier, despite a decline in GMV per unit of 13% year-over-year, we were able to grow ARPU by 3% and reflecting our price increases last fall, and we believe we still have pricing headroom going forward. Marketplace Services revenue, which was 37% of total revenue, grew 12% year-over-year. Results were driven by record revenue for both ACV Transport and ACV Capital. Our SaaS and data service products comprised 7% of total revenue and grew 1% year-over-year. As we discussed over the last few quarters, we are making significant improvements to the MAX Digital platform, while taking a more measured approach to customer acquisition in the near-term. We're confident these improvements position MAX for a reacceleration of growth entering 2024. Turning now to Slide 17. I will cover costs in the quarter. Q2 cost of…

Thanks, Bill. Before we take your questions, let me summarize. We are very pleased with our strong execution in the second quarter and we are especially proud of our ACV Teammates to deliver these results. We continue to gain market share by attracting new dealer and commercial partners to our marketplace and by gaining wallet share, which positions ACV for attractive growth as market conditions improve. We're executing our territory penetration plan and gaining traction in an expanding suite of offerings. We are delivering an exciting product road map to further differentiate ACV and expand our addressable market. We are on track to achieve our near-term adjusted EBITDA target and over the medium-term, generate over $1 billion in revenue with attractive margins, and we believe will drive significant shareholder value. We are committed to achieving these results while building a world-class team to deliver on our goals. With that, I'll turn the call over to the operator to begin the Q&A.

[Operator Instructions] Our first question comes from the line of Michael Graham with Canaccord.

Can you hear me okay?

We can.

Okay. Good. I just want -- thanks for the question and congrats on the execution. I just wanted to ask a macro question on the environment for dealer wholesale. You mentioned new car sales are sort of picking up inventory levels are getting more healthy, which helps prime the pump for the used market, but also that we're still facing this period of high prices for used retail I just want to kind of ask where you think we are on that curve of marching towards normalcy in the used market? And how long do you think it takes to get there if the new vehicle market can continue its sort of positive trend? .

Yes. Michael, again, thanks for the question. And we talked quite a bit about this on our Investor and Analyst Day. And one of the -- we talked about really the steps that all take place in sort of that return to normal market conditions, one being new car production, a new car sales starting to come back towards normal. We're seeing great progress there. So very, very excited to see that even with this sort of -- all the thoughts of the concerns around the economy, consumers are buying new cars. They're excited about these new cars. There's all these great products coming out. OEMs are putting incentives are starting to put incentives around these new cars. So step number one has been seeing new car production come back. And that is starting to happen. That's really an important part. We're also starting to see used car value start to come down. That's important because if you could buy -- you don't want to buy a new car, used car has to be of lower value than that said, new cars. And with that also, it will help once interest rates also come down to those used cars. So I think new car sales right direction. We'd like to see used car volume sales come back a little bit more significantly. And then we'll also start to see used cars start to add up on dealer lots over the next couple -- when you think about net path of normalcy. So I really said the same thing I probably said on the Investor Analyst Day, but we are -- these are all positive signs. We also said this year, we thought would be the trough where -- and that was all part of our forecasting for the year, part of our expectations. really, we'll start to see next year be the year where we'll start to get back towards normal. And then between now and 2026, we're thinking by 2026, things are normal. But this year being the trough, and it starts to come back from that.

Our next question comes from the line of Nick Jones with JMP Securities.

Great. Thanks. I guess one on some of your expectations around depreciation for the rest of the year. I guess, what gives you confidence in kind of the trajectory of unit depreciation? And then I guess, in a scenario where there's more volatility, do you feel dealers are better prepared to bid on cars that are more volatile and maybe result in less arbitration if things do get more volatile? .

Yes, Nick. Thanks for the question. We do have, as part of our planning for the year. We do have used car values going down. And we feel very comfortable that Bill can chime in, more if I don't answer completely, but we feel very good about how we've modeled used car values declining and what that means from average GMV. So one, I would say we feel good about it, but then I think the flip side to your question, which I think is a great question. is what does this all mean for dealers because at the end of the day, they've got put together a number on a trade and a consumer is walking in. They've got this trade of a vehicle, let's say, it's got 80,000 miles or whatever how many miles are on it. And they've got to put a new number on this, and that number will be going down throughout the year. We're helping by providing great data to the dealers -- real-time data, not just the old way the books were done that were just based on averages over many months. This is really real-time data. We've got AI powering our data and helping those dealers with their pricing. More and more dealers out there are starting to use the ACV market report, and we're starting to get our data into more places. to help dealers and consumers understand the new value for that trade. And if they price it right, Nick, then they won't have a hard time selling in the wholesale market. because they'll have priced it right to the consumer. So the combination of our real-time market data, how we then take the market data plus the condition assessment of that vehicle is a unique value that we think helps dealers in that declining market. As long as they're price right to the consumer, they'll be fine. And we're here to help them.

And I think -- yes, Nick, I'll just add a couple of points here. So our guidance assumes that prices come down in the double digits for the second half. So we've baked that into our assumptions. I would also add that you'll notice that we actually saw in our marketplace and increase in our GMV per unit in Q2 versus Q1. And that was attributable to an improvement in mix on our marketplace. So we're not assuming that, though, going forward. We are assuming there is a steady decline in the second half.

Really helpful. Thanks George. Thanks Bill.

Our next question comes from the line of Eric Sheridan with Goldman Sachs.

Thank you so much for taking the question. I want to come back to two themes from the Analyst Day that you touched upon in your prepared remarks today. Can you talk a little bit about conversion longer term? You've opened up sort of a gap vis-a-vis the industry. And I want to understand what you see as key to either maintaining that gap or even widening as we've talked about over the medium to long-term, when you think about conversion. And then also pricing. You took price last year. Any updated thoughts on elasticity over the long-term in terms of platform pricing and maybe those two concepts are sort of broadly fed into each other, but just wanted to get any updated longer-term thoughts. .

Yes. Thanks, Eric. We spend a lot of our resources focused on conversion and focused on helping both sellers and buyers. And just to remind ourselves, it's both the benefit to the seller and the buyer to get conversion rates up. Sellers because obviously, they're selling more of their inventory quicker, faster and buyers because they're not wasting their time. bidding on cars that don't have health selling. So beyond the model itself, it's really important for the end customers. . On the seller side, it's several things. So you've been hearing us talk about auction formats. You can hear us talk about these conceptually the different lanes that were different vehicles are selling in different ways. We're investing quite a bit on this mantra of one size doesn't fit all, and each vehicle should be sort of merchandise the right way. You'll hear us talk about that more and more over the next sort of six to nine months. We've been putting a little out there at a time as we're building, but we've got a pretty significant effort on our merchandising strategy. And we hint it and then I really talk about it more when we fully allow [ph]. So more to come on merchandising, but that's one key thing. So think merchandising is making sure buyers see the vehicle. -- right? And not that it just came up for 20 minutes, it wasn't seen and we've got a pretty significant effort, a lot on AI and matching this merchandising to the said buyer. So we've got all this rich data we've got all these buyers signed up around the country and really matching sellers and buyers. So we've got a tremendous effort on matching. So some significant technology and other resources there that we're spending. And then…

Operator, we're ready for the next question.

Our next question comes from the line of John Colantuoni with Jefferies.

Thanks for taking my questions. I hope I didn't just break the system right there. Starting with want to start with guidance. So your outlook calls for a sequential acceleration in revenue growth in the next couple of quarters. Can you just break down your expectations for marketplace and assurance and services and data. And specific to marketplace and assurance, what's embedded in your outlook in terms of conversion rates and listings? And what are sort of the key factors that could drive a delta relative to your expectations? . And then next question, just quickly on gross margins for auction and -- sorry, transportation capital and other services. They moderated a little bit sequentially and I think that's the first time they've moderated sequentially in two years. And so maybe just talk a little bit about what drove that sequential moderation. And then related to that, talk about the opportunities to continue to drive the attachment rate for ACV capital higher over time? I know there's a lot in there. Sorry about that.

John, it's Bill. So let me answer the second question first. So what we saw in Q2 was yet another improvement in our transport margins quarter-on-quarter, which we just continue to execute at a really high level in terms of our transport business. So we're pretty happy with that. So that was certainly part of it. Also on the capital side, keep in mind, in an increasing interest rate environment, we're passing through those rate increases to our customers. So as I would expect all of our competitors are doing as well. And that's a tailwind also in terms of margins. So those are the two dynamics with respect to marketplace services, okay? In terms of our guidance, so what I would tell you is we're assuming that we continue to gain share this past quarter, based on our math, we gained -- we gained share at the rate of 17% for Q2 which seems to be kind of the zone that we've been in for the last several quarters. So we're certainly extrapolating continued share gains. Obviously, in the second half, there's a seasonality factor as well. But there are a number of other initiatives that we just continue to drive internally that we think will allow us to execute at the level that we've baked into our guidance. That's probably all I would say at this point. I don't know if there's anything you want to add, George?

No. Obviously, a favorable compare. So just saying the obvious. But we're happy with the execution. And the end of the year just assumes we just keep executing the way we've met. .

Our next question comes from the line of Naved Khan with B. Riley.

Yes hi. Thanks a lot. George, maybe I heard you correct, but I just wanted to clarify this. Did you say that half of the auctions are running for up to two hours, is that right? And what are you hearing from dealers on that format? It looks like it self-inconversion, but any kind of there would be helpful. And then anything you can share with respect to dealer count on the platform? Is it stable? Or is it growing? What are you seeing on that front?

Yes. So yes, you heard correctly in the two hours. So we primarily offer the two [ph] our auction to our sellers with higher conversion rate so that if we are in a way, think of it as almost like offering them real estate, more time on the platform. We primarily give it today to our top-producing sellers and also some to our new sellers who are also showing some good signs. . Dealers -- sellers typically love it. Some buyers love it. Some buyers don't. There's like anything, a little bit of -- everyone's got their own sort of favorite way to approach things. We keep making tweaks. As a matter of fact, I think we have some rollout happening not to get into the week, but even this week and next week. -- on buyers be able to pick and choose when they get their notification and like they can get the notification down to -- if they only want the notification within 20 minutes, they'll have no change for them, things like that. So high level, taking it back a step, look at it, you're matching buyers and sellers. It is helping with conversion. It's helping us outpace what's happening in the industry. And then you're never done. So whatever feature set we have out there right now, it just happens to do it's live at this point. And the team is working a way to give more control to sellers and to buyers so that each one loves what we're doing. -- and we'll just keep iterating.

Got it. And then on the dealer count, any color or commentary .

Yes, dealer account, we only really talk about that once a year. It's not something we do quarterly. But generally, we're doing -- we're a pretty consistent company. You're seeing us quarter-over-quarter and what add our gains being pretty consistent. So I would say consistent.

Our next question comes from the line of Christopher Pierce with Needham.

You guys touched on it. new car sales, if you break down new car sales, we're seeing a lot of rental cars you kind of taking in allocations from OEMs. I'm just curious, you guys touched on rental car penetration at the Analyst Day. How does that kind of -- and I'm certainly not an expert here, but when they're taking in cars, and there needs to be some defleeting, I would assume. How do you guys view that opportunity? Is that kind of an opportunity that's become more near-term than you might have thought because of the changes you've made and the allocation you're getting from OEMs?

Yes, definitely, Chris. We -- it's a new opportunity. The nice thing is it historically, it's been very low, like I think, a few hundred units a month, right? So this is all in a way, not new for us to grow into the sector. The nice thing when you look at the broad commercial TAM that I've mentioned to you all some commercial need land, some commercial doesn't as we scale. Rental would be an example where we can gain units across the country, even where we don't have land. We're -- so that's one of the nice elements of the rental. Now the defleeting is still very low. So it's nice to see it starting to go up. I think really high level. I'm going to give you exact numbers. We'll go from a few hundred units a month, a few thousand, and then they'll become more and more substantial over time. But yes, the answer to the simple question is that part of the ecosystem is starting to come back. And when I think about the industry coming back to normalcy, not now in 2026, that's one example of a part of the industry that's starting to turn in the right direction, so low, very low, very, very low compared to historical de-fleeting and wholesale volumes, but showing some positive signs.

Okay. And then just lastly, you guys talked about revamping MAX Digital on putting it back out there early next year. I'm just kind of curious, what is the product -- what a dealer you see it for? And what are you kind of intending or what are you hoping to use the core going forward? Is it just pricing data? Or is there more to within kind of dumbing it down that much? .

I'll try to say this in a way where it does not make a press release or news article because that's supposed to not happen until January or February. But I'll still try to probably drill a little color, okay? If you connect the dots here, so the MAX Digital that we acquired and inherited help dealers price inventory, both trades and sort of how they're going to price the trade and how they're going to price their retail inventory at a really high level. I also do some merchandising like it does merchandising around imaging and helps dealers put the right photos on the Internet, areas like that. . We are in the process of taking the ACV assets. So think things like self-inspection and some of the things you've heard us talk about, which help understand condition of a vehicle and how that relates to pricing. And yes, our objective is -- think about like NADA is kind of like our Super Bowl event every year. And we're hoping to get what we're done. The reason I keep saying end of this year, early next year is because we want to show up an ADA with sort of this refresh project. It's sort of our own force time line to have a little fun here and come out with this fresh view of this product and how it's going to help dealers leverage a broader ACV data set. that allows them to do their own self-inspection in a way, understand the value of these assets do a little bit more. So yes, I think it's all a teaser for today. I think can give you a little bit more than I did at Analyst Day. and more to come between now and early next year.

Our next question comes from the line of Ronald Josey with Citi.

Can you hear me okay?

Yes, certainly, Ron. .

As true if I was live. So maybe, George, just a quick follow-up to that. I understood you don't want to say too much about what might be coming but I thought I heard you say on the call that more dealers are using or utilizing ACV's market data to set prices and improving the auction experience. So just can you tell us about what's available in the here and now as we think about what might be coming down the pike. And as you -- as we think about wallet share gain, which was a big part of the Analyst Day, and we just heard earlier on just how friction is being reduced. Talk to us about how all these different tools can just help the sales process and improve wallet shares overall and I have one quick follow-up.

Okay. Great. So Ron, on your first question, the ACV pricing engine lives in several places. So MAX is just one of those places. So within the auction, it's self-based auction, there's a market report where while you're bidding on a car, you can go really deep and look at that market ports, that's free, that dealers being able to go in as a value-add to being an acv auctions customer helps that matching a little bit more -- the way it was built, maybe a little bit more oriented to the buyer versus the seller because it gives all this transactional data and pricing data. A newer area that we just updated was taking the pricing engine to pay to get the to launch screen. The launch screen is on the seller side. So helping the seller decide what the price of that asset. That was a recent thing our team has been iterating on. So we've inspected this vehicle for you. You thought it was a $25,000 car. Now that we've inspected it, it looks like it's $23,000 car, you want to change your reserve price. That was for an example. Again, the same pricing engine went from being -- helping buyers to now helping sellers a little bit more. That part is also free, not in a subscription level like MAX. Whereas if you go into MAX Digital, MAX Digital is broader, Think about this as a broader imagery management tool. where it's not just helping you price, it's going into a workflow, just going into whether you're going to take in that car a trade and retail it or wholesale it. So it's a broader use case than just what's the wholesale value. So it's taking all those lessons learned and priding it into a broader platform. So that was your first question. Your second question was around -- I'm sorry, repeat your second question.

Well, it was -- I think you sort of answered was around wallet share gains. And I think the around wallet share gains all .

All right. Perfect. You had another one. Go ahead. .

And that one was on clear call -- just announcement out of the Analyst Day. We didn't hear -- we haven't heard about it. So .

Yes. So and to your point, that's the part there where the pricing engine goes. So thank you for helping me finish my own sentence. So the same platform, right? This pricing engine, we've been building. It's all leveraging AI and machine learning to help us price vehicles. We are really excited about where we're at. We've quietly launched the Clear Car brand. If this was the restaurant analogy I've given to some of you is we've -- you launched the restaurant, but we haven't yet actually done our grand opening again, okay? So you're sort of like getting it out to market. Our objective is still to do, okay, clear car is here, sort of press release and go to market. We do have several hundred dealers using clear car. We've got -- over the last couple of months, we've got a healthy amount of new dealers signing up. We're feeling really good about that. Clear Car helps dealers price the vehicle actually with consumers who start their journey in their own drive flow. So you're at home, you want to decide what is the value of your vehicle. We put Clear Car on the dealer's website or it can be its own website that says like a WeBuy car type of thing. So whether it's a dedicated web page or within their dealer web page, the consumer answers a few questions. And then the new version also by leveraging the product month we acquired, consumer can go around, take some pictures and we leverage AI to understand condition. And from all that, we're putting a number on a vehicle. And so we love what we're up to here. Dealers love it. We're getting really positive signs, again, using the restaurant analogy, think like the grand openings coming so. But we like to get these products out there in market, kind of really see, okay, where are we in scaling it before we do like all the press and we're really excited about where we're at. But you'll see probably from Analyst Day to now we now have a website up there. We've got some content up there. We're making our ways. And similar to what I said before, between now and the end of the year, we'll get more aggressive.

Our next question comes from the line of Bob Levick with CJS Securities.

Yes. Can you hear me? It's Pete Lukas [ph] for Bob. One of the biggest areas of focus has always been inspections. We've talked about that a bit in terms of the technology that you're looking to roll out. But can you tell us kind of expand on in terms of your 2026 numbers, remind us of inspections for VCI and efficiency built into those 26 numbers? .

Yes. It's Bill. So we're currently running around six inspections or so on average for inspector. And as we've talked about in the past, our best-performing inspectors are roughly double that. So we've got some inspectors obviously below the average in less mature territories. So what we've assumed is certainly greater efficiency by 2026, but not on average, at the maximum productivity of our best inspectors today. So assume high single digits up to inspections a day on average by 2026. So that directionally is what we baked into our modeling.

Extremely helpful. And then just one more. We know you're always innovating, and you talked a lot about that on the call, which was very helpful. But in terms of next up and the '26 goals, is there anything you need to add? Is it a build versus buy strategy? Is there a missing piece or something we should be thinking about there to get to those goals? .

No. I think on the Analyst Day, we felt like we really laid out the plan, both on our expansion of our sort of product vision, making the inspection better and better. And without giving everyone exactly we're up to, right, because you want to keep a little bit for our own patent protection and legally keeping ourselves protected on all things we're building. I think we really leaned in said this is the future where we're really leveraging AI to help us with vehicle condition and inspection. And I think it's an area we're way ahead of the industry. So I think just more just us continuing our path I think anything you have to believe there, to answer your question is you believe we're going to keep executing like we've been. Territory expansion, just keep growing the way that we've been growing. On the commercial side, that would start to be a part of our TAM expansion. So that part, we started to also lay out. .

Yes. Look, it's a continuation of share gains. And we quantify that it's leveraging some of our pricing power over time. It's the market recovering by 2026. Those are the biggest drivers. If you go back and look at the chart that we put together breaking out the different revenue components. .

Our next question comes from the line of Daniel Imbro with Stephens.

Daniel from Stephens. Maybe one longer-term question and then one follow-up. I want to start. When we think about market share, you've talked about some of the services and inspections you offer, but liquidity is still a really important long-term share. I guess -- are you still adding buyers to the platform? I think the comment earlier with sellers are relatively consistent, but how would you judge your liquidity at auction or seller returns versus your large omnichannel competitors out there?

We're executing, I would say, as planned. We've got with -- on the buyer side, we've got pretty significant effort on our -- bringing in new buyers, not to get into the weeds. So yes, we had think two months -- a month ago or two months ago, a little internal record, I think, we haven't seen in many, many months, which is like the most amount of new buyers signed up in one month. We're all clapping here. And as we're pretty psyched about it. . So new buyers are coming on board, even though there was a little record broken internally, I would say consistent, right? Consistent new buyer acquisition retention has been, I would say, consistent. So really no change. We're bringing on sellers and buyers. There are some parts of the country where we don't have enough supply to really get the demand, which is no different than what I've been telling many of you all for the last -- those that have known me for six, seven years or those last couple of years, right? You can bring more demand up in certain regions as you get more supply. There's a little bit of matchmaking in that regard. So I would -- I guess I would use the word consistent. We've been consistently adding on sellers and buyers. .

Great. That's helpful. And then Bill, maybe quick clarifiers to John's question earlier, industry conversion rates have picked up the last three, four weeks. Is that what's baking into the guidance? And I didn't see any comment on kind of your previous expectation to exit this year at a positive EBITDA run rate. Could you just discuss those two pieces of the outlook .

Yes. So we are assuming conversion rates to moderate in the second half because -- and that's just based on seasonality, Daniel. So I would say nothing out of the ordinary there. We did have another good quarter in Q2 in terms of conversion rates, it was down from Q1, but Q1 was well above historical norms. So I would say our conversion rates are doing pretty well. And what we talked about previously is that we expect the year to have conversion rates that are consistent with kind of historical norms pre-COVID, which is the mid-50s, right? So that's all baked in. And there are a number of things that we're doing. We talked about the 2-hour auctions and things of that sort to try to continue to drive conversion rates up from where they are. And we're pretty happy so far with the results we're seeing. Yes, I believe in my prepared remarks, I reiterated that we are -- we continue to reiterate our commitment to exit this year at EBITDA breakeven .

Great. And sorry to cut you off towards -- was there something else you can add? .

Yes. And just when you look at some of these external things, let's say, about conversion rates going up versus us saying we think it will be your typical seasonal pattern. A lot of that data you're seeing was from, let's say, the last x weeks. We have to -- obviously have a tough job of saying, what could happen tee now and the end of the year. So just to separate those two things. That's why it's always just prudent for us to say follow seasonal patterns. It's the prudent way to go. .

Our next question comes from the line of Rajat Gupta with JPMorgan.

Thanks for taking the questions. Just a couple of quick ones; on green -- customer assurance, the gross margins move lower sequentially. Was there anything to flag over there? Was it like pick up an arbitration cost? And then you talked about the year-over-year improvements just in terms of the inspection party. We just curious like was there anything to flag in the second quarter, specifically the margin there came a little lower than what we had expected. And then a follow-up it was really nice to see OpEx actually move down sequentially in a seasonally better quarter. But the guidance continues to call for a pickup in the second half versus the first half, in a seasonally light second half. So curious about what's going on there? Or you just preparing for next year? Any other color you could add. Thanks.

Hey Rajat. Okay. I'm trying to keep track of all the different parts of your question. So let me -- so the first one was on margins for customer assurance. So if you remember in Q1, we talked about the great performance we had on the arbitration front, which drove, overall, our blended gross margins at 50% in Q1, obviously, right? And we did say that we expected that Q2, our costs would go up sequentially quarter-on-quarter. That's what drove the reduction in margin. And again, I think we've taken you through how the accounting works for that, right? In terms of if you kind of look at the trailing 12-month average and then depending upon what your actual is in that quarter, it moves the actual margins, reported either up or down. . So frankly, that was not a surprise to us at all. In fact, at the end of the day, our overall revenue margin was 49%, which was actually a little better than we modeled internally. And obviously, with the OpEx efficiencies that you mentioned, we had a really strong bottom line performance with EBITDA loss of $4 million. So I know the third question was on OpEx. So let me just answer that one, and then I'll go to remind me what your second question was. But in terms of OpEx for the second half, so part of this, a is actually the timing of spend. So we can't be exact every quarter in terms of what the linearity is of our OPEX so what you're seeing is baked into our guidance, a slightly higher OpEx spend in the second half versus the first half. Obviously, we'll try to beat those numbers. But overall, obviously, we're lowering our projected EBITDA losses for the full year based on our new guide, right? Now you're -- remind me what your second question was?

Yes, it was more on OpEx line, how was it down sequentially despite in a seasonally better quarter sequentially. So I was just curious like what drove the sequential reduction there. .

Yes, good question. So actually, our single largest expense on the marketing side is the NADA trade show. which happens in Q1, and that's a 7-figure cost for us. So that obviously only occurs and hits our Q2 financials. So that is the primary driver in terms of the quarter-on-quarter decline. .

Got it. Got it. So just to clarify on the arbitration because there was nothing like industry specific or anything to be concerned about from an arbitration perspective given the short period of why price declines are coming in the industry. .

That's right. We beat our internal expectation. We even -- we try to telegraph this like we always do as much as possible. Like Q1 was like exceptional. I think I said specifically, don't expect exactly the later quarter. But directionally, we hit closer to our 2026 goals, in Q1 of this year. So I don't expect all of it to be like quarter-to-quarter is linear that way. But yes, we did beat our goals and us hitting or exceeding guidance on EBITDA, we did beat our internal margin goals as well. So not only our OpEx, but we beat our internal. So it was -- we did execute better than we had internally planned. And nothing where your second part of that question, follow-up. We are with customers or arbitration, nothing were like that. It was just the quarter-over-quarter compare .

Yes. I would -- by the way, Rajat,, I would also add in Q2, we added over 100 employees. So while the sequential decline was, as I mentioned, because of the trade show expense in Q1. We continue to exercise a lot of discipline and prudence around our discretionary spending levels. And we're trying to always invest in the future and invest in technology and go-to-market for also very, very focused on operating efficiencies and continue to drive those every quarter, and we expect to continue to do that as best as we can. .

Our next question comes from the line of Gary Prestopino with Barrington Research.

Good. A couple of questions here. If you can answer this, George. I know you don't give out your exact conversion rate, but could you maybe directionally talk about how your conversion rates were in excess of what the industry conversion rates were in the quarter? .

Gary, I'd rather not go there. Again, it's not how -- everyone likes using this conversion rate is they're all the same thing. But I would look at it this way. We're -- we're doing -- we're probably executing a conversion rate slightly ahead of schedule. It's helping on units, it's helping in customer satisfaction. And yes, appear to many of our competitors, we're probably doing a better job. But it's really hard for me to give you like a number or a compare but I would say, generally speaking, thematically, many of our sellers are ecstatic. Buyers are feeling like they're not wasting time bidding because they're actually getting more and more of these cars and every week and every month, if you take industry out of it, meaning all the macro stuff with used car declining, our -- all the stuff we keep talking about is helping, whether it's pricing guidance, the merchandising, helping buyers bid on the right vehicles, we're doing a lot here, Gary. It's not one thing. And I think that's a competitive advantage we have is we have the resources, both on product and technology as well as the people out in the field and on the phone. -- sort of complement and help our sellers and buyers sort of come together in a vehicle. So we're feeling really good about it. So starting to answer your question specifically, like given a numeric number, so we feel good about what we're doing. .

That's okay. And then second question is, you guys that are out in the field, I mean especially dealing with the franchise dealers are -- and maybe specifically more the OEM franchise dealers because vehicle supply on the new car side is starting to get a lot better, are you seeing -- people seeing in the field that the dealers are less apt to retail trade and they're selling it through your system rather than keeping it on the lot?

So first, Gary, I know we don't give all this granularity out because it gets confusing. But yes, list things are starting to come up. That's a sign of willingness to trade. So that's a positive sign for us. So yes, we are starting to see more willingness. And as the dealer lot start to fill up. Keep in mind, most of these dealers' lots are still 20% to 30%, Tim. Is that right, right lower than they were in '19. You're still seeing, Gary, 20% to 30% of a dealer's lots have a lot of empty spots for vehicles. So new car supply was like step 1, used cars supply is almost like step 2, that will take a little bit -- but even while step one is starting to happen, we're starting to see a little bit of that willingness early signs, but early in that recovery. But yes, some early signs that are positive show dealers' willingness to wholesale, so that year-over-year -- hopefully, by next year, I can say year-over-year, dealers will have wholesale for vehicles year-over-year. Obviously, I've been saying the opposite up until this point.

That concludes today's question-and-answer session. I'd like to turn the call back to Tim Fox for closing remarks. .

Great. Thanks, Liz. I'd like to thank everybody for joining us on the call today. Please note that we're going to be participating at Canaccord's Annual Golf Conference this Wednesday in Boston. So we look forward to hopefully seeing you there or at another conference over the quarter. Once again, thank you for your interest in ACV, and have a great evening. .

This concludes today's conference call. Thank you for participating. You may now disconnect.