Pierre Nanterme
Analyst · Morgan Stanley. Please go ahead.
Yes, of course. Frankly, financial services by and large if you look this (inaudible) has been strong. It is an industry, despite all of the value effects around that industry. It’s an industry which is still investing a lot in technology because financial services is all about tech. And they have to invest if they want to stay relevant. Now, you have some very specific areas of growth. I’m thinking about risk and regulatory management. You know what’s happening in financial services, there’s a lot on regulatory requirements across the world, especially in Europe, we have to do the paddle (inaudible). In insurance, the severance in capital market, they have their own regulation as well, and then you have all the risk management which is a very hot place in financial services for all the reasons we know. So it’s creating a significant market, so all what we could, we are calling (inaudible), risk and regulatory management. Of course the other part is always related to omni-channel management. In financial services and in banking, you need now to have an omni-channel architecture with your physical branches, where you’re adding your digital capabilities. And all of this should create a seamless customer experience. All of this has to be built, so you need a lot of strategic work to create this experience architecture, and then you need to build the digital platforms and all the new related processes. And maybe three, is data; financial services is an industry where you’re mining tons of data, tons of information. And all this concept for the banks, mining their own data, I’m talking about the data of the banks to find new business models that could create value is very (inaudible). So the activity there, you mentioned Europe rightfully, because in Europe, it’s true in the US, but it’s very true in Europe, the retail businesses is pretty depressed because the interest rates are pretty low. So, when your interest rates are pretty low, you’re not delivering the same profit in your core business, the retail business. So you need to do something in order to uplift your growth and improve our market. So the financial services is under pressure, but again it’s like the other businesses. They’re under pressure, so they are looking for new capabilities, new business models, and this is where we position those services.