Miles White
Analyst · BMO Capital Markets
Well, Joanne, Alere is part of the Diagnostics business, but it's not integrated in the core lab business. What we got here is kind of a collection of businesses by major segments. So I think -- and let me just take that last part first. I think the space that Alere expands us in, point of care and your patient testing, distributed testing, et cetera, which is also kind of a collection of spaces, I think we're in a very strong position. One of the things we'd like to do, obviously, is renew or update or enhance a number of products and so forth, and others put a lot more in innovation and R&D there. But we've got, I think, a very, very strong portfolio. Right now, I'd call it a stable portfolio that's at a low growth point, but that's not where we ultimately expect it to be. And since the time we acquired Alere, we've said for a while here, that's not going to be a high grower, but we expect it to be, and we do. And I'd tell you that so far, everything that you'd have to do to integrate a business, make it part of the company, put management in place that hasn't been there before, and so that's all gone exceptionally well, way faster than we might have thought. So we're really pleased with that business. We're really pleased with it in the portfolio. We're super pleased with how the management team there is doing. All good. All good all day, and we look forward to its contribution to our growth and innovation over the future here because I think that's exactly what it's going to do. Back to Alinity, there's a couple of things to kind of understand about this space or spaces. We don't always determine when the customer wants to buy or when the customer has to make a decision. So first of all, because these are big mainframe systems, core laboratories, blood screening, enterprises and so forth, they tend to be contracted or tenders that are 5, 7 or even 10 years. They're usually longer-term contracts. They're big installations. The change from one competitor to another, old systems, new systems, so forth, it's not quick. It'll take a couple of months and so forth. So these are big mainframe sorts of enterprise decisions, and we're kind of on their schedule. So we can do a lot to enhance that or even speed it up, which we're doing. The receptiveness to something new, if you're replacing old systems, depends on the completeness of your menu so that you can do a full swap-out and not have to run 2 different systems at the same time, et cetera, even though a lot of labs do. So those are just dynamics we deal with in the market every day. I'd say our menu in Europe is full and robust. It's a big menu in the U.S. and other countries. Not as big as Europe, but coming fast. And we're talking anywhere from 150 to 200 different tests here that have to be on that box, each of which have to be individually approved and licensed, et cetera. So that's -- we're in a really strong position that way in Europe. That menu ramp-up obviously takes a little bit of time. It takes a little bit of time in the U.S. and everywhere. So we're getting through that or past that now. The -- we're tracking, like you would in any capital business, prospects, which I think has more than, gosh, quintupled in the last several quarters here. And we're tracking close rates. If we're in a competitive situation where we are already in there, I think our win rate is about 97%. I mean, we're keeping everything that we've already got and then expanding beyond that. In places where we're trying to replace competitive systems, our win rate is well above 50%, and that's really good. From the standpoint of -- those accounts have to make a decision that they're actually going to swap out everything that they've had for a number of years. And to have that kind of initial win rate here is pretty strong. And so we like the win rates we're seeing both in retention and new instruments and new placements and expansions and so forth. And a lot of times, you'll get the first installation, then it expands from there. So I would say, all the metrics that we would track, including how fast it is to get up and running, test the record and so forth, they're all tracking exceptionally well. We're expanding our sales and service organizations in Europe as we speak. That hiring is going very well and very fast. It's a lot better than we did in neuromod, I can tell you that. We'll take a lesson there. And so the ramp-up is moving faster and faster now. We've got a very specifically detailed plan about how many, how fast, on what pace, et cetera, gosh, for years ahead here. And we've pretty well got every country mapped, every account mapped, et cetera. So now it's just a question of execution and how fast we can execute, and all that's doing really well. So I'm pretty excited about the path ahead here in the Diagnostics business on all fronts.