Robert Isom
Analyst · Vertical Research Partners. Your line is open
Thanks, Doug, and good morning, everyone. Before I begin, I will add my thanks to our team members for doing a great job of taking care of millions of customers during the busy summer travel period. Their hard work was instrumental in our ability to generate record revenue in the third quarter and grow margins despite the challenges that Doug highlighted. Importantly, we continue to execute on a number of initiatives to improve the trajectory of our business going forward. As we look at our business, the economy is strong, and our demand for our product remains robust. And we look forward to a strong holiday season. We reported another quarterly record, with third quarter revenue of $11.9 billion, 3% higher than the third quarter of 2018. This also marks the 12th consecutive quarter of unit revenue growth and we expect to produce our 13th next quarter. Derek will talk more about the revenue environment in his remarks. Global sales and distribution continue to win in the marketplace. During the quarter corporate revenue outpaced system revenue growth on healthy corporate demand, a great result given our operational challenges. As we look at our operations, we have already seen a significant improvement in our operating reliability. Since June, we have seen consistent month-over-month improvement. And for the full third quarter, our on-time metrics improved in both our mainline and regional operations. In fact, our September on-time arrival performance or A14 was the seventh best month in American’s history, and our best A14 performance since November of 2017. As Doug mentioned, this improvement continues into October. We continue to strengthen our operations with ongoing enhancements, including retiring older aircraft, simplifying our fleet and schedule, and fortified our maintenance and airport resources. Our underlying execution is solid and we are committed to returning American to a position of operational excellence. And as a result, we expect our 2020 completion factor to increase by one to two percentage points and to see a significant improvements in all reliability metrics, including on-time performance, baggage handling, and customer satisfaction. We know we can't allow our customers and our team members to experience another period like this past summer ever again. So if for some unforeseen event in 2020 lead us to question our ability to meet our reliability standards, we will reduce our schedule rather than let our operations become the buffer. We don't believe that will be required of course. We also know it's a commitment we need to make to ensure that we restore operational excellence. Now with perspective the MAX, we have extended to cancel our cancellations through January 15. We continue to work closely with FAA and Boeing to have built flexibility into that date. Regardless of when the aircraft is recertified, we plan to be prudent as we reintroduce the Max back into our network. Before it begin commercial service, we will continue our collaboration with the APA and APSA accomplish training and conduct multiple flights with our pilots, flight crews, executives, and other team members to make sure that we are all comfortable that the aircraft is ready for our customers. And only then will we gradually place the aircraft back into our schedule. As part of our faced approach to reintroducing the 24 MAX aircraft that we have in storage today, we'll begin with five aircraft flying in the first two weeks, that's 22 departures per day. Two weeks later we'll add 12 more aircraft. The remaining seven will be faked into service two weeks after that and we'll add additional MAX aircraft as they become available. And note by year end 2020, we have planned to take delivery of an additional 26 MAX aircraft for a total of 50 in our fleet. While 10 of those 26 aircraft had been built we don't know exactly when they'll be delivered or when the remainder will be built. Restoration of operating reliability will drive customer satisfaction, but there is much, much more that we're doing to make the journey more efficient, easier, and more enjoyable for our customers. In fact, here are several enhancements that launched in the third quarter, which demonstrate a steady and consistent focus on improving the customer experience. First off, we put - we've added rich digital content, which has helped drive a 25% year-on-year improvement in premium economy ticket sales on aal.com. We created unique opportunities for our customers to upsell into the premium cabin, thereby significantly growing ancillary revenue and approved system that makes it easier for families to secure seats together has been added. And we've recently launched board notification to reduce the wait time at the gate for customers. And we're speeding customers’ boarding through biometrics, biometrics boarding at DFW for international departures. And when there are disruptions, we've added the ability for customers to change flights and receive compensation before traveling to the airport. And we've automated hotel, meal, and transportation vouchers delivered electronically to customers during disruption. The steady stream of customer-focused deliveries provide better experience for our customers, for our team members, and certainly better results for our shareholders. We have a pipeline of additional customer friendly features that we expect to launch in 2020. The foundation of customer preference begins with our network. We continue to be extremely excited after seeing the results from our network expansion plans with growth targeted our most profitable hubs. This effort began in May, where we added 100 daily departures out of our DFW hub. With nearly two full quarters under our belt the results have exceeded our initial expectations. During the third quarter, we grew domestic capacity at DFW by 9% to produce fragile growth at the hub of 3.5%. This is the largest capacity expansion at any hub in the United States in more than a decade. It sets the stage for additional plant expansion next year in Charlotte and at Reagan National in 2021. On the partnership side late in the quarter, while Tom notified us of their intention to leave the OneWorld Alliance and a formal relationship with Delta. Well, that's disappointing, but not surprising given the regulatory challenge our proposed joint venture fate. Our vast South American network will ensure that we recaptured the majority of the potential coacher revenue on our own aircraft, and that's already proven to be the case. There has been no revenue impact since the announcement. American remains the largest U.S. carrier to Latin and South America, and we were committed to providing the best service to the region for our customers. Recently, we announced additional frequencies between Miami and Lima, Sao Paulo, and Santiago. And we're confident that with the strength of our network, we'll track other partners to -- in the region. In the Pacific, we are moving quickly to realize the opportunities provided by our new joint business agreement with Qantas. It was approved by DOJ in July. This agreement allows for commercial integration between American and Qantas delivering new routes, and ultimately significant customer benefits, including more seamless integration with traveling on the American and Qantas networks. So in conclusion, we have a great foundation built and our core business is strong. We made investments to improve the product; our fleet renewal is -- program is nearing completion. And we continue to refine our network to add margin accretive growth. We're confident that will deliver improve results in 2020 and beyond to benefit our shareholders, our customers and team members. And with that, I'll turn it over to Derek.