Robert Isom
Analyst · Vertical Research Partners. Your line is now open
Thanks, Derek and good morning everyone. Before I begin I'd like to thank our team members for doing a great job of taking care of our customers. Their dedication and commitment to delivering outstanding customer service was a crucial component in our ability to generate record first quarter revenues. This was no easy task, particularly given the challenges we faced with our fleet and weather. As we prepare for summer, our focus is around planning for the busiest travel period of the year. And as Derek mentioned, on April 14th we made the decision to extend the cancellations of our Boeing 737 MAX aircraft through August 19th. Our team has done a remarkable job of taking care of our customers and it's been a real challenge given the magnitude of this disruption. For flights through August 19th, we have had to re accommodate almost 700,000 customers, 700,000 customers from almost 150,000 MAX cancellations. And it's not just our passengers. It's literally thousands of our crew members that have had their work schedules altered on very short notice. And that means that our reservations, customer relations and crew resources teams have been working non-stop and overtime to take care of our customers and team. So again, from all of us to our colleagues, thank you. Based upon our ongoing work with the FAA and Boeing, we are confident that the MAX will be recertified prior to August 19th. But by extending our cancellations through the summer, we can plan more reliably for the peak travel season and provide confidence to our customers and team members that we will operate our planned schedule. Once the MAX is recertified, we anticipate bringing these aircraft back into service as spares to supplement our operation as needed during the summer. As we have discussed on past earnings calls, we have several initiatives to improve our operating reliability. The initiatives we are undertaking are making sure that our aircraft are ready to start the day, depart on time and then turn throughout the day on schedule. We also continue to evaluate and refine our planning processes to ensure that we are ready to deliver better service during our peak travel periods throughout the year. But we still have a lot of work to do, I am pleased to report that despite the challenges we have had with our fleet, we've improved our competitive position for reliability. Our relative on time performance, completion factor both improved. We've seen particularly strong performance from our Northeast hubs and Philadelphia, DCA, LaGuardia and JFK. And our regional operations have been outstanding, delivering the expected results from our continued investment in the regional fleet, the simplification of our Eagle partner portfolio and performance initiatives to ensure consistency across the regional business. We've made steady improvements in our international wide body performance as well, delivering the best quarter of on time performance in our history and we're setting new reliability records for our cargo customers as well. On the product side, we have continued to take big steps forward in creating a world class customer experience. During the first quarter, we opened newly renovated Admirals Clubs in Boston and Charlotte, nearly doubling the seating capacity and our renovation project in Pittsburgh just finished up last week. We will also be growing our network of flagship first dining and flagship lounges with DFW opening later in the second quarter. During the first quarter, we announced new innovative and exclusive partnerships that further differentiate American from competition with a private suite at Los Angeles International Airport and with Blade, a helicopter transfer service at both LAX and JFK. These new partnerships further enhance American's already well-known five star service offerings for premium customers. In addition, we announced an enhanced partnership with Hyatt Hotels. Elite members in both the advantage and world of Hyatt loyalty programs will be rewarded with more ways to earn points, miles and status on qualifying American flights and Hyatt hotel stays. On the digital front, in-flight Wi-Fi has long been a frustration for our airline customers, as slow speeds and frequent outages had made for a difficult experience. This is no longer the case with American. We have now have – we now have the bandwidth to meet their needs, our customer's needs, as our installations of high speed Wi-Fi throughout our domestic - our domestic fleet are nearly complete. We've also activated free live TV on nearly all of our mainline aircraft and we continue to be the only U.S. carrier to offer live television on international flights. In addition, we launched the new exclusive partnership with Apple, giving our customers access to Apple Music to stream more than 50 songs, playlist and music videos on any domestic flight equipped via Satellite Wi-Fi. These are just a few of the examples of the investments that we have made in our product that further differentiate American from the competition. As we look to our network, we are leveraging our strengths with high margin growth planned at our DIA Dallas/Fort Worth and Charlotte hubs. The first stage of that growth commences in May where we'll begin using our 15 new gates at DFW, which will add approximately 100 departures per day. We've already begun selling tickets to 23 new routes and additional frequencies in over 70 markets. And the early results are encouraging, as both bookings and yields are coming in at rates higher than the system average. This marks the first opportunity for significant growth at one of our most profitable hubs. We are excited about adding this capacity particularly into the diverse and robust North Texas economy, which is one of the fastest growing regions in the U.S. We remain on track with our growth plans in Charlotte for 2020 and at our hub in Washington DCA in 2021. Our local sales and distribution team produced strong results last quarter, as corporate revenue growth outpaced system revenue growth on a healthy corporate demand and improved corporate fair environment. The team continues to execute on making American Airlines the easiest airline to do business with, including recent corporate recognition enhancements. Corporate customers now receive complimentary priority access, which includes a priority check in, priority security and group for boarding and during irregular operations, corporate customers now receive a higher prioritization for re-accommodation. Working with our Corporate Customer Advisory Board, we received guidance and feedback on this and other strategic initiatives, solidifying American Airlines as the preferred airline for business travellers. The first quarter was also another record breaking quarter for new corporate account acquisitions, ensuring a strong and healthy pipeline for future corporate growth. Based on our recent corporate customer survey 90% of respondents said that they plan to increase or maintain their spend in 2019, as compared to last year. So we feel confident about corporate demand for the remainder of the year. In loyalty, we continue to see strong growth in advantage fliers, along with more customers qualifying for elite status with year over year yield improvements exceeding system increases. We are also seeing strong growth in redemption bookings. We set first quarter records for acquisitions and spend on our advantage credit cards. And we expect that to carry forward for the full year. As we've previously mentioned, the enhancements to our city advantage platinum card and the introduction of the no fee mile up card last year have increased customer engagement in both acquisitions and retention. This quarter we're excited to announce new benefits for our Barclays Red and Silver Aviator Cards, beginning on May 1st. New card features include an annual companion certificate and enhancements to the travel experience with credits for onboard Wi-Fi and food and beverages. With these changes, we believe we offer an unrivaled portfolio of cards to engage a broad range of customers. Our product segmentation strategy continues to provide choice for our customers and drive incremental revenue for the company. With our premium economy retrofit program now complete American has more aircraft with this differentiated product than any other U.S. airline. The average fare for premium economy continues to be twice the coach fare making it the most profitable use of square footage on our wide body aircraft. We are an industry leader in this category and our customers are noticing as we were recently recognized by TripAdvisor for having the best premium economy product for the more – for North American carriers and their Travelers Choice Awards. All of this resulted in record first quarter revenue of $10.6 billion, up approximately 2% year over year. On a unit revenue basis, total revenue per available seat mile improved 0.5% percent year over year. This marks the tenth consecutive quarter of positive unit revenue growth for American. We are pleased with our revenue performance, although we were slightly below guidance, we were on track until the middle until the middle of March and the grounding of MAX after which we saw close in softness to the balance of March due to schedule uncertainty resulting from the MAX related cancellations. Also as a reminder in 2018 we made a big investment on our advantage program, making it more valuable to customers. We significantly increased the inventory available for redemptions in 2018, increasing the value of the mile to our customers, while also giving our customers more flexibility to use their miles. For the quarter these changes had a negative impact of 0.9 points to unit revenue. We anticipate a similar impact for the remainder of the year. Normalizing for this, our passenger unit revenue would have increased 1.5% in the quarter, a solid result considering the impact of the MAX grounding and our exposure to weak long haul Latin markets. We led the industry in year over year performance in both the Atlantic and Pacific entities, as we were able to grow load factor in a weak pricing environment. The Pacific also benefited from our network restructuring to China and our partnership with Japan Airlines. Japan unit revenue grew by double-digits. Our normalizing unit revenue for the domestic business grew by 1.2% in spite of the MAX routing. Latin performance was weak for American in the first quarter due to Argentina and Venezuela unit revenues which were down by over 20% and also difficult year over year comps. We expect the Latin entity to move to positive territory in the second quarter. Looking forward, we expect our second quarter year over year TRASM to be up 1% to 3%, a 1.5 point sequential improvement from the first quarter. This incorporates a negative 0.5% impact due to the MAX grounding and a negative to unit revenue because the MAX cancellations are higher yielding, lower stage likes flights from an overall system perspective and we are re-accommodating passengers into seats that would have otherwise sold at higher fare levels. So as we prepare for the busy summer season, we are all excited about what the future holds for American Airlines. We are intensely focused on creating value for our shareholders by running a great operation and continuing to improve our product and taking advantage of the opportunities to strengthen our network. With that, we'd like to turn the call back over to the operator and begin our question-and-answer session. Thank you.